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“Good times” 4 of 5 stars
Review of Sheraton Desert Oasis

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Sheraton Desert Oasis
3.5 of 5 Resort   |   17700 N. Hayden Road, Scottsdale, AZ 85255   |  
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Ranked #15 of 78 Hotels in Scottsdale
Hurricane, WV
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good times”
4 of 5 stars Reviewed July 30, 2014

Nice pool area and the rooms are comfortable. The two bedroom lockouts work nicely for a family needing to let the kids have separate living quarters. The staff is helpful and nice. The kids activities are well organized. Haley is awesome with the young kids. The poolside grill is good for drinks and food. Everything is clean. The beds could be better. Bring your own pillow.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, August 1, 2014
Dear Mr. Holstein

Thank you for your nice feedback in regards to your recent stay at our property. We were glad to hear that you and your family enjoyed your time with us, and we'll make sure to let Kaylee know that she made a positive impact! She'll be thrilled to hear it.
We were sorry to hear that our Sheraton Sweet Sleeper bed somewhat missed the mark for you. More often than not, it receives high praise, but it probably comes down to personal preference in this regard.
We hope you will come back to see us again sometime!

Warm regards
Michelle
Sheraton Desert Oasis
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559 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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  • French first
  • German first
  • Japanese first
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English first
Lewisville, Tx
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

Our family of 9, from Texas and Minnesota, had an awesome fun-filled vacation at the Sheraton Desert Oasis in Scottsdale. Although it was my 2nd time in 7 years staying at this property, it was my family's first. We arrived on June 28th and stayed through July 5th. Check-in was quick and uneventful. And the guy who checked us in was so friendly and helpful (and cute). And Barbara, the concierge, was so knowledgeable and helpful in introducing me to the area, shops, landmarks, etc.

We had a 2 bedroom villa and a one bedroom villa on the first floor that accommodated everyone quite comfortably. I typically reserve 2 rooms, with me having my own separate quarters for peace and quiet. My two adult daughters, son-in-law and 5 grandkids (ages 3 to 13) shared the 2 bedroom with a lock-off. My oldest sister and I shared the one bedroom, with a pull out sofa. The bed and pull out sofa was extremely comfortable. I was quite impressed with the renovations that had been completed, and thought the décor was beautiful. And the grounds were well maintained.

The kitchen had every utensil that we needed and the market was just a short distance from the resort. The unit also had a compact washer and dryer. The bath had a double sink with a large walk-in shower that was amazing, and a Jacuzzi. . The living and dining room was roomy and bright.

Housekeeping regularly kept us supplied with fresh clean towels. And it was greatly appreciated!!
The staff was professional, friendly and courteous during our entire stay at the resort. Kasandra, at the pool side grill, made a couple of deliveries to the room with very tasteful meals. She was always suggesting we take part in the pool side activities (dive in movie, figurine painting, etc), and we did. The resort offered guests 2 pools to choose from. We were only a short walk from the large pool which had a waterfall. The kids had a blast at the pool several times a day, and the activity sheet was helpful in describing all activities taking place at the resort. My sister, daughter, and son-in-law enjoyed the adult pool which was a short distance from the large pool, but very quiet. Thanks to Mo for providing us shade by lifting the umbrella!! My sister and oldest daughter really enjoyed the water aroebics classes each morning whereas I enjoyed resting quietly in my room, and eating at Charleston's restaurant near the resort. Kierland Commons is nearby as well as other shopping, dining and activity related options.

I don't have any negative comments to share about this resort. Every member of my family thoroughly enjoyed themselves and had huge smiles on their faces. The memories they will have will last for years to come, and for that I am so grateful to the Sheraton Desert Oasis. I highly recommend staying at this resort.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, July 30, 2014
Dear TrishAnn27,

To start, wow, thank you so much for the very positive comments regarding our resort. Experiences such as those you describe are what all of us here strive to provide our guests!

I am so glad that you were able to enjoy so many aspects of our resort and the local area.

We certainly hope to see you again sometime. If we can ever be of assistance, please don't hesitate to let us know.

Best,

Jason
Sheraton Desert Oasis
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Gatlinburg
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2014

I came to Phoenix for surgery. I wanted a convenient, comfortable place to stay. Having ground floor entry was important to me since if might not be able to climb stairs. SUPER clean. Everything is top notch. The bed was above average for comfort. Plenty of pillows and lush linens for comfort. The front desk called and checked on us mid week and sent a blanket by my request. No negatives , great value & facilities!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review, July 28, 2014
Dear MountainPhotographer,

Thank you for your comments. I am glad to hear that our resort met your needs during what sounds like was a difficult time, and that it was comfortable for you.

Hopefully you will be able to come visit us again soon, under more enjoyable circumstances! If there is anything we can ever do to be of assistance, please don't hesitate to let us know.

Best,

Jason
Sheraton Desert Oasis
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Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 24, 2014

At an average of $68 per night, including tax, it would be silly to complain about anything; especially, when you get a full kitchen stocked with utensils and countertop appliances, a separate bedroom with a king-size bed and a Jacuzzi for three, and a bathroom with a HUGE walk-in shower and double sinks - it's a small apartment, which makes it a HUGE hotel room; and it's clean right up until you deposit your own filth. Yes, the toilet paper feels like some type of cactus papyrus and the shampoo won't last more than a day or two, but that's common with just about all hotels and not something a quick trip to Safeway won't fix. Besides, if you're staying more than a day or two, you'll need to pick up some groceries anyway, so just grab some Charmin and a bottle of shampoo while you're at it.

They call it a resort and I suppose that it is, but if it is, it's "resort" with small case, not "RESORT" in caps. That is, there's no pool slide for the kiddies, no steam room to recover from the lack of moisture in the desert air, no onsite coffee shop, no poolside massages, or ANY massages at all, and very little maid service for the rooms. What it is is timeshare apartments rented out under the Sheraton banner. So, as long as you know what it is and what to expect, it's fine. Nobody's going to remember your name or make you feel pampered, but you will have lots of space to roam inside your room, an exceptionally comfortable bed, free WiFi, and a great location to enjoy what Scottsdale has to offer - including crashing the "RESORTS" that you're not staying at to enjoy their pool slides and steam rooms.

Room Tip: Bring your own toilet paper and shampoo!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, July 25, 2014
Dear cessnajockey

Thank you for taking the time to leave such an extensive review of our property.

It was great to hear that you enjoyed our newly renovated villas and you are right, they are more like condos than just simple hotel rooms.
We regret that our amenities did not live up to your expectations, however, I wanted to let you know that we -although lacking the space for a traditional spa- do offer spa services on property on a regular basis.

Our associates strive daily to make each one of our guests feel special and cared for, and we hope that we were successful at that in your case as well.

Come see us again sometime!

Michelle
Sheraton Desert Oasis
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Calgary, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 22, 2014

You will love this place! All new renovation. The people are fantastic, the amenities and surroundings are beautiful. Looks to be very kid friendly, not a Grandma YET! Location close to everything you could want.

Room Tip: Our room accessible from parking but patio opened to courtyard. Pathways throughout complex
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, July 25, 2014
Dear Doknowler

Wow! What a great review of your stay at our property! It sounds like you had a blast, and we were thrilled to read about it!
You are right, we do offer a lot of fun things for our young (and young at heart) guests and we hope you were able to participate in some of it.
Please come see us again sometime!

Warm regards

Michelle
Sheraton Desert Oasis
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North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

We love the Sheraton Desert Oasis. The atmosphere here is so relaxed and the grounds are beautiful. The new renovations in the rooms are nice and comfortable. The staff is very professional and always friendly. The concierge desk is very helpful in guiding you to the best Scottsdale has to offer. We had a great week in Arizona and hopefully will be able to return.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, July 25, 2014
Dear Vivnc

Thanks so much for those great comments in regards to our staff and property in general! They were a joy to read and we'll make sure to pass them along.
It sounds like you had a wonderful time with us, and we definitely hope to welcome you back sometime in the future for some more exploring of the Valley of the Sun (especially true in July :))

Warm regards

Michelle
Sheraton Desert Oasis
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Phoenix, Arizona
Top Contributor
126 reviews 126 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 19, 2014

Sheraton Desert Oasis is a great place to stay in North Scottsdale. For me... it was cheaper than getting a taxi. My one bedroom mini apartment was extremely spacious, clean and comfortable. Definitely way better than an ordinary hotel room! I wish I would have stayed longer. Desert Oasis is right next to TPC Scottsdale, a few miles from Desert Ridge and Westworld.

Room Tip: My mini apartment was on the side of the property and pretty quiet.
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  • Stayed June 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOGM, Manager at Sheraton Desert Oasis, responded to this review, July 21, 2014
Dear FromGoth2AZ

Thank you for this nice review of our property.

We were glad to hear that you enjoyed your time with us - brief as it may have been.

Come see us again sometime and stay a little longer! You won't regret it :)

Warm regards

Michelle
Sheraton Desert Oasis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Desert Oasis

Address: 17700 N. Hayden Road, Scottsdale, AZ 85255
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Desert Oasis 3.5*
Number of rooms: 300
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Also Known As:
Sheraton Desert Oasis Hotel Scottsdale
Sheraton Hotel Scottsdale
Sheraton Resort Scottsdale
Sheraton Scottsdale
Scottsdale Sheraton
Desert Oasis Scottsdale

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