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All 78 Scottsdale hotels

Sheraton Desert Oasis: Traveler Reviews

3.5 of 5
17700 N. Hayden Road, Scottsdale, AZ 85255 (North Scottsdale)
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Sheraton Desert Oasis
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Ranked #24 of 78 hotels in Scottsdale
Most recent review
4 of 5 stars Reviewed November 22, 2012
MellowtravelerKao Los Angeles, California
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407 reviews from our community

Traveler rating
    196
    142
    44
    17
    8
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Families
132
 
Couples
141
 
Solo
17
 
Business
18
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Los Angeles, California
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Small but intimate”
4 of 5 stars Reviewed November 22, 2012

Although this time share resort is a bit small compare to other Starwood resorts, it is well maintained. The mattress on the other hand was old and uncomfortable. The support was weak and you sink into the mattress. The staff provided impeccable service through out our stay, we especially enjoyed the free continental breakfast provided by the activity vendors. Most activities were centrally located by the pool and the club house. It felt very intimate, unlike other big resorts where too many things happening in too many different locations. There were abundance of restaurants and supermarket close by for your shopping needs.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MellowtravelerKao about Sheraton Desert Oasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review
November 26, 2012
Dear MellowtravelerKao,

We are so pleased you found the location of the resort to be within abundance of great restaurants, shopping, and things to do! And thank you for your compliments about the activities you mentioned. We really try to have a nice program for guests of all ages, and yes, we try to make them convenient to everyone!

With regards to the mattress issue you mention, I would like to extend our apologies. Although this is not a common issue, and we are right now addressing the small amount of villas that are affected, please be advised that all villas will be undergoing complete renovation starting in April of 2013, where all new mattresses will be installed.

Hope to see you again soon!

Kindly,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CENTENNIAL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Sheraton Desert Oasis”
5 of 5 stars Reviewed November 19, 2012

We've stayed here twice as a vacation exchange with Interval I. I was an artist participant at the Tempe Festival of the Arts in Fall and Spring. To say the least I was disappointed that I was unable to book this facility again on my current stay. I rarely use superlatives to describe a location but this place is well deserved. We had a wonderful suite on our last visit with a nice jacuzzi tub in the room. The accommodations and location couldn't have been nicer! Look forward to staying there again some time soon.

Room Tip: Request a suite, they have a more roomy floor plan. We did not make use of room service or the spa f...
See more room tips
  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BRIAN B about Sheraton Desert Oasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review
November 25, 2012
Dear BRIAN B,

Firstly, we in our local community extend much gratitude to those who contribute to our great and thriving art scene, so kudos on your mention of being an artist participant with the Tempe Festival of the Arts!

And thank you so much for the great compliments about Sheraton Desert Oasis. We are so glad you have enjoyed your trips here, and we look forward to being your host for many more! I am sorry that you were unable to secure accommodations upon your most recent visit to the Valley of the Sun. If we can ever be of assistance in this regard, please don't hesitate to contact us.

Best,

SDOManager
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Grapevine, Texas
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
“Very spacious and good price”
4 of 5 stars Reviewed November 15, 2012 via mobile

I liked this Sheraton....it's different than most hotels, setup more like apts but the rooms have lots of space, a kitchenette, living room and balcony...the bathroom was big too with a nice jacuzzi tub. I didn't use the pool but it looked nice. Front desk staff was very friendly and helpful.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Garth O about Sheraton Desert Oasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review
November 25, 2012
Dear Garth O,

Much thanks for your compliments! We are so glad you enjoyed your recent stay with us and all of the great amenities we have to offer.

Happy travels, and we would love to have you as our guest again sometime.

With regards,

SDOManager
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Not what I was expecting but happy all the same.”
4 of 5 stars Reviewed November 15, 2012 via mobile

Great location if you like golf and want to be close to heading North out of Phoenix. Quite a trip (30 mins) to downtown Phoenix. Accommodation was good if somewhat in need of some modernisation. No bar in the complex other that the pool bar.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gary L about Sheraton Desert Oasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review
November 25, 2012
Dear GaryL,

Thank you for being our recent guest. Your comments are much appreciated!

In regards to our facilities, I just wanted to let you know that a complete renovation of all of our resort villas is scheduled to start in 2013.

Hopefully you will come see us again sometime. Thank you again for staying with us!

Warmest regards,

SDOManager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice place to stay”
4 of 5 stars Reviewed November 12, 2012

I booked this for my kids wedding and checked in a day late but had no problems. Quick, easy and friendly check in. The concierge was very helpful by providing information on the local amenities. The suite was what I expected. The only down side is the toilets, they are really loud when they flush.

Room Tip: Rooms on the South and west sides are quieter. Also, rooms near the main pool.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ScbaMom about Sheraton Desert Oasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SDOManager, Manager at Sheraton Desert Oasis, responded to this review
November 25, 2012
Dear ScbaMom,

Your comments are so much appreciated! I am so glad that you enjoyed your visit to Sheraton Desert Oasis!

But I want to apologize about the noise from the toilets. Please know that all villas will be undergoing renovation starting in April 2013, and this includes replacing the toilets with a much quieter model!

We hope to see you again sometime!

Best,

SDOManager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Desert Oasis

Also Known As:
Sheraton Desert Oasis Hotel Scottsdale
Sheraton Desert Oasis Hotel
Sheraton Hotel Scottsdale
Sheraton Resort Scottsdale
Sheraton Scottsdale
Scottsdale Sheraton
Desert Oasis Scottsdale
Address: 17700 N. Hayden Road, Scottsdale, AZ 85255
Phone Number:
Region: United States > Arizona > Central Arizona > Scottsdale > North Scottsdale
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotels in Scottsdale
#17 Family Hotels in Scottsdale
Price Range: $
Hotel Class:3.5 star (3.5*)
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