I had made a reservation at this hotel on 10/31/06 for a 4 night stay (Jan 6th to Jan 10th) in preparation for the BCS National Championship Game. On 12/14/06, I was contacted by the hotel that due to a construction project, they would not be able to honor our reservation, but they had found us other reservation at the Crowne Plaza. We looked up the Trip Advisor reviews and found that a member's car had been broken into twice while staying there!! Unfortunately due to how close the time was to the BCS game, we could not find any other arrangements so we are stuck with going to the Crowne Plaza. We have gone from staying in Scottsdale to basically downtown Phoenix, which was not our intention and one of the reasons we made the reservations well in advance.
I was not offered anything from the hotel for this inconvenience and even a complaint with the corporate office has not resulted in anything other than a simple explanation and apology. In fact they tried to charge me the same rate even though the Crowne Plaza had advertised cheaper prices on line. If I were you, I would confirm with this hotel so you don't end up having your plans changed on you at the last minute. Very poor customer service and follow through by the management team for a better resolution.
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- Also Known As:
- Doubletree Paradise Valley Hotel Scottsdale
- Doubletree Scottsdale