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DoubleTree Resort by Hilton Paradise Valley - Scottsdale
3.5 of 5 Resort   |   5401 N. Scottsdale Rd., Scottsdale, AZ 85250   |  
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Ranked #36 of 78 Hotels in Scottsdale
Gloucestershire, United Kingdom
1 review
“Good quality”
5 of 5 stars Reviewed April 29, 2013

I stayed here on a business convention and was extremely satisfied with the quality and service. Great location, although some of the rooms are a bit of a walk from reception, you do get to walk through the grounds which are very well looked after. Pool service was great with full towel and bar service. Staff were great and very welcoming.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, May 3, 2013
Thank you for being with us and for this excellent review and rating on your stay at our resort. We do hope that we will see you again when your travel brings you back to our area.
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1,152 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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English first
Indianapolis, Indiana, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 29, 2013

The grounds are very nice as is the service from the staff. The food has a bit to be desired and the rooms need some updating BUT for the money you can't beat the location or the property. Because the property is dated...,.the rooms are larger than most newer properties but for the low room rates offered...you can't expect too much,

Room Tip: Request a suite upgrade if available. They're HUGE!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, May 3, 2013
Thank you for being with us and for this feedback on your stay at our resort. We are glad that you enjoyed the location, grounds, size of room and the service provided by our staff. I apologize that you felt we needed further updating. Over the last year, we have replaced all carpet and furnishings in our guest rooms. I would appreciate it if you could contact me and provide me more details on what else we could do to address this issue. Regardless, we are pleased that you felt you received value for the price you paid and we hope that you will be able to return again soon.
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Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2013

This resort was picked by the people scheduling a conference here in Scottsdale and was pleased by the fact that being a Hiltonl Diamond memeber I would accumulate points.

Let me preface this review by saying that being a seasoned traveller 100+ days per year that I know when an issue is simply a fluke circumstance and when there are serious issues with a property. This, by the way, is my first negative report in many years of being on Trip Advisor.

The property although in need of an update has a lot of character and a very nice resort feel.

I was very impressed with the location of my room, end unit overlooking adult pool.

From there I'm sad to say it was down hill. It started last night at the lounge downstairs where the obviously intoxicated older waitress decided that she would serve me a drink without alcohol in it. This was confirmed by everyone at my table and the other bartender who apologetically poured me a new drink ( after tatsing it ).

The following day I left my room at 9:00am and returned at 1:00pm to find the housekeeping cart outside the room next to me so decided to leave and come back in awhile. An hour and a half later I returned to find that the housekeeper had skipped my room, no big deal right, I'm sure she'll come back, no. I called the front desk at 2:45 to let them know I needed housekeeping to which they apologized and told me theyd be up "right away", 3:30 and still waiting..

I know this sounds trivial but those of you who travel for a living can appreciate my frustration I'm sure.

Keep working at it Doubletree..

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, May 3, 2013
Thank you and your group for being with us and for your business and loyalty as a Hilton HHonors Diamond member. We appreciate your feedback on your stay and will follow up with those involved and responsible for the issues you experienced in the lounge and with the servicing of your guest room. They will be addressed immediately. I do hope that you will give us another opportunity to show you that they have and to earn back your trust and loyalty. Thank you.
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san diego
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 24, 2013

Hotel is a bit dated but rooms were clean. Our room was very far 5109 at the end near the kids pool. The south pool Is much better if you are adults no kids. It is also next to the restaurant and bar. The bed was very firm, uncomfortable. Not sure if it just this room or not. Close to much of Scottsdale.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, April 26, 2013
Thank you for being with us and for this feedback on your stay at our resort. I apologize that you found the bed in your guest room to hard. We replaced all our beds throughout the property last year and usually get rave reviews on them. We will inspect the bed in that specific room to see what the issue is and address it. We are glad that you were able to enjoy our pools and found our resort clean. We do hope that you will return again to our area and, when you do, that we will have another opportunity to be of service.
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Winnipeg, Canada
1 review
5 of 5 stars Reviewed April 22, 2013

This was our second stay in two years at this hotel and it was, again, an excellent experience! The staff were courteous and professional. The rooms were clean. The privacy was wonderful. All of the other immenities were second to none. I would recommend this hotel to all.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, April 26, 2013
Thank you for returning again to our resort and for this "tops" review and ratings of your stay. We are grateful for your business and this recommendation. We look forward to our next opportunity to be of service to you again.
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penna
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 18, 2013

We stayed here on Hilton Diamond Points so the two night stay for free. Rooms are okay but probably ready for some up-dating in the future. Bathrooms small but rooms are fine. Very pretty courtyard area with two nice pools. We had breakfast buffet as part of our Diamond Membership and it was very good with lots of choices. Staff was excellent and location is handy to all things in Scottsdale.

Room Tip: Rooms in front hotel area are better for location as it is a long walk if staying in the rear of res...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, April 19, 2013
Thank you for being with us and for this positive review of your stay at our resort. We greatly appreciate your business and loyalty as a DIamond Hilton Honors member to our brand and our property and hope we will see you again soon.
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Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 17, 2013

Spent a Sat. and Sun. night here a couple of weekends ago. It was absolutely beautiful! We had all kinds of activities planned but other than a quick trip into Old Town we did not want to leave this resort. Sitting out on our private patio was like sitting in a park. Sure beats a high rise hotel in a parking lot where you have to walk down a hallway then elevator just to get fresh air and sunshine. The hotel is older so obviously it's not going to be like new construction but we had a standard double room and had no complaints at all. Beds were comfortable and room was very clean. Car was parked right outside our room. The room was very large and quiet. Ceilings are awesome and there was even block side windows in the bathroom for natural light. Large entryway as well. Unique features for a standard hotel room. Pick a room at check in dependent on what your looking for. If you go to bed at 10pm (like we did), obviously ask for a room away from the pools. All the staff we encountered here were awesome.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, April 19, 2013
Thank you for selecting our resort and for this very positive review and ratings of your stay. We are pleased that you enjoyed your time with us, your room, patio, parklike setting, bed and the service provided by our staff. We do hope that you can get away again and spend another weekend or more with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Resort by Hilton Paradise Valley - Scottsdale

Address: 5401 N. Scottsdale Rd., Scottsdale, AZ 85250
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Scottsdale
#23 Romantic Hotel in Scottsdale
#29 Business Hotel in Scottsdale
#32 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Resort by Hilton Paradise Valley - Scottsdale 3.5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Doubletree Paradise Valley Hotel Scottsdale
Doubletree Scottsdale

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