Overall, we were pleased with our 4 night stay here.
With the exception of one instance, we didn't encounter anything other than exceptional attitude, willingness to accomodate, and supreme 'we're here for the guest' mentality from every staff member.
Our room was spacious, the bedding was just fine,the little patio overlooking the pool was absolutely perfect, but it was screaming to be updated.
A couple of things:
-I totally resent the fact the fridge was for the mini bar leaving no room for guests to use for their
personal items. Not to mention it was locked down tighter than Ft.Knox, complete with some sort of string banding the handles of the cabinet together, on top of requiring a key. I have a dietary restriction with milk, and would've appreciated being able to keep Almond milk cold in my room somewhere.
-The room fixtures, the molding, the BATHROOM were all seriously outdated for the nightly price. I judge bathroom cleanliness on whether or not I feel safe taking a bath in the tub at a hotel. The staff should spend extra time on this theory. There should not be black mold on the underside of soap dishes, or built up scum on the shower head, and I should not have to get my own clorox wipes out to attempt to clean faucets, surfaces, handles & door/cabinet knobs. Other than this, housekeeping did a great job in keeping us with an abundance of clean linens, were super polite & personable, and our bedding was totally neat, tidy, crisp & clean each day. Very comfy!
-The shuttle service left me for hours stranded near the mall, despite me following hotel protocol of giving the 15-20 minute window before pickup, and calling the hotel multiple times during my wait to see if I was getting a ride. I finally had to get my husband off the golf course to pick me up. The kicker was alerting the front desk to what had occurred, with the intent of saving others from the same fate, to which I was haughtily replied to, 'sorry, there was heavy traffic', like it was my own fault I had to make alternate arrangements. That was the ONLY negative interaction I had with any staff. The rest of the time, top notch, golden stars.
The food was good, we were pleased! A little pricey, but happy overall. Thoroughly enjoyed my daily breakfast experience in the restaurant.
The bottom line is, there were 3 minor issues, the rooms need some updating, but overall we really enjoyed ourselves here. Super close to Old Town, the Mall, lots of nice restaurants & neat shopping, and We would visit again in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for being with us and for this overall positive review of your stay. We are pleased that you enjoyed your time with us, your room, the food and service provided by our staff. At the same time, I would like to apologize for the three noted issues you experienced. I have reviewed your comments with my management team for their follow up with the staff involved so that they are addressed and not reoccurring. We do hope that we will see you back again when your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.