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“Good combination of service, location and value; some fixable issues” 4 of 5 stars
Review of DoubleTree Resort by Hilton Paradise Valley - Scottsdale

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DoubleTree Resort by Hilton Paradise Valley - Scottsdale
3.5 of 5 Resort   |   5401 N. Scottsdale Rd., Scottsdale, AZ 85250   |  
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Ranked #34 of 78 Hotels in Scottsdale
Snohomish, WA
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Good combination of service, location and value; some fixable issues”
4 of 5 stars Reviewed January 10, 2013

As noted in my other reviews I've stayed in a variety of hotels in the Phoenix area for business and personal trips. I chose the Doubletree Resort Paradise Valley for a recent trip because it suited my needs for location and cost. I read the TripAdvisor reviews before going and saw complaints in some reviews so I wasn't sure what I would get. I found this to be a good hotel choice overall although I did have some issues that I think management can address (and according to some of their comments they are doing so).

The hotel has an older appearance - some updates here and there would help. I noted concerns in other reviews about the lighting of the exterior walkways and they did seem a little darker than most. Overall the appearance of my room was excellent; it looked freshly painted. The furnishings were basic but clean and new.

My only complaint about the room would be the bathroom, which is pretty small. The toilet also took forever to refill after flushing.

I understand that the hotel is upgrading its internet service to the rooms but at present there isn't any in-room wi-fi. I can't stress enough to management how important this is to business travelers. I work exclusively from my iPad so ethernet doesn't help. This is something they are working on so I'll drop it, but not before reiterating the obvious: wireless internet isn't a luxury in a hotel any more- it is an absolute necessity.

I made sure to request a courtyard facing room and was given exactly that. I never had any noise issues. The pool area was clean and very pleasant. There was a kiosk set up in the pool area which I assume is used to serve drinks and food, but it wasn't open; I understand it is Winter so no huge surprise there. They won't sell many margaritas by the pool when it's 45 degrees out. There was a nearby stand which sells sodas, coffee, pastries and the like.

Service was excellent from start to finish. The valet guys were great, the waitstaff efficient, the shuttle van driver responsive... so all good there, which is very important to my enjoyment of a hotel stay.

This location was central for my needs. Old town Scottsdale is close and the hotel offers a free shuttle - I think it runs until 10 pm but a cab ride wouldn't set you back much. Other food options abound on Scottsdale Road. You're centrally located in the Valley and the freeway isn't far. There are several golf courses very close by.

For the price I thought this hotel was solid. The level of value kept this a four star for me rather than a three. Getting the in-room wi-fi situation resolved will help considerably, and they will definitely want to keep tabs on maintenance and facilities issues as this property does appear to be a little older. I would definitely stay here again though based on my positive experience with the room, service, and overall value.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 16, 2013
Thank you for being with us and for this positive review of our resort and the services provided by our staff. As you noted, we have done considerable renovations in all our guest rooms and public areas over the last year or more. We will be further enhancing the lighting of our exterior walkways as well as completing our extensive upgrade to provide wireless internet in all our guest rooms with more bandwidth over the next month or two. We do hope that you will return soon to take advantage of these improvements as well as the positive attributes and service that you complimented.
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1,042 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
San Diego, California
1 review
5 of 5 stars Reviewed January 9, 2013

Silver Wings International held its convention at the Doubletree in October, 2012. Our members were very impressed with the resort grounds, their rooms, the wait staff and the food in the restaurant and at the convention banquet. SWI did encounter a few problems that the hotel's Event Coordinator staff helped solve to make our stay enjoyable. SWI highly recommends the Doubletree Resort by Hilton Paradise Valley-Scottsdale.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 10, 2013
Thank you Silver Wings International for your business, loyalty and this top notch review of our resort, service and staff. We are very proud of our partnership and look forward to the next opportunity that we can be of service to you!
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Saint Paul
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 9, 2013 via mobile

Very nice room with comfortable king bed, and lovely plant filled grounds. Great location to old town and complimentary transport to and from fashion mall and Old Town. Nice large pool. Very accommodating staff. Great value.

Stayed November 2012, traveled as a couple
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doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 10, 2013
Thank you for being with us and for this wonderful, great review of our resort and staff. Further point of clarification, we have two large pools, one at each end of the resort. For further privacy, our Presidential Suite features its own small private pool and sauna, great for a couple or small family to enjoy. We hope to see you again on your next visit to our area.
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Cornelius, North Carolina
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 9, 2013

I read recent reviews and was quite worried about this property. Don't understand the fuss?? I did not expect the Hyatt Gainey Ranch or the four seasons for $111/night in season. I got more then I expected. Nice common area, well kept grounds, clean and updated rooms. Very helpful staff as well.

The property is expansive and a bit confusing. Got lost going to room. I suggest parking by your room until you figure things out.

It was too cold for the pool so I have nothing to review there other then the pools and grounds looked nice.

Location is in the heart of Scottsdale and right next to old Scottsdale. You can't beat the location.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 10, 2013
Thank you for selecting our resort and for this great review of the property, grounds, amenities and service provided by our staff. We do hope that you will have an opportunity to return again to use our pools and other amenities under warmer conditions, although the pools are heated and feel great even if the outside temperatures are a little cooler.
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 5, 2013

We stayed at this hotel in July 2012 expecting to have a great time. Well it was totally the opposite. As it is, it was July and extremely hot with little kids who were irritable. On check in, they didn't give us our cookie and I called for it in the room twice and they said they would send it. It never arrived. We picked it up when we had dinner later that day. I would have expected the exterior of this place to be more upscale. It is really run down. There was a mini fridge semi blocking our room entrance that appeared to look broken. I had to call twice to have someone come remove it from our front door. The room was nice big and roomy. Very comfortable. We were happy to have a view of the pool. We had dinner on the premises restaurant. It was yummy and our waiter was wonderful. So wonderful that he was the highlight of our stay. We headed back to catch some sleep. Well that's when it all started. I was woken up at 11:45pm by screaming kids and teenagers that were in the swimming pool. I was so angry that they would allow this behavior past curfew pool hours. I called the front desk to learn that they already had several calls and that they were told to get out of the pool. Where is security???? I let them know that was unacceptable. Finally 20 minutes later they were kicked out. I was furious and tired. The next morning I let them know I was really disappointed about my stay and that I expected much more from an upscale chain hotel. The staff is ignorant and doesn't seem to care about what the guests think. I will never stay here again.

Room Tip: Do not sleep next to pool
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 7, 2013
Thank you for being our guest back in July and for this feedback on your stay at our resort. I apologize for the issues you experienced and have reviewed your comments with my resort management team. They will follow up with the appropriate departments and team members to address those specific issues mentioned. Such issues should be noticed and addressed prior to negatively impacting your stay and should not take multiple calls before action is taken. I am pleased that you enjoyed your guest room, pool view as well as the food and service provided you at dinner. We do hope that you will give us another future opportunity to show you that these issues have been addressed, that this is the exception rather than the rule and that we are better than this.
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Mississauga
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 2, 2013

Not a 4 star, but a solid 3.5 star. We purchased the trip through Hotwire, so for what we paid, it's very good value for the $. The hotel is walking distance to Scottsdale downtown, Fashion Square, and not too far of a drive to many outdoor destinations (golf course, hiking in the local hills/mountains). The property itself is clean. Nice pools and pretty good gym (trust me - I use the gym in every hotel I stayed. This one is above the average). To my surprise (good surprise), the hotel room has a fridge, a coffee maker and a microwave oven. Well equipped. I would have given it a better rating, but I am not happy with the wireless internet access. To get free internet, you have to go to the lobby or outside the restaurant to access it. Not very nice at all..... otherwise, no complaint.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 3, 2013
Thank you for being with us and for this positive review of your stay at our resort. We appreciate you compliments about the location, cleanliness, amenities and the service provided by our staff. We are in the final stages of upgrading our guest room internet access to wireless at higher bandwidth. Although, as is the case with the full service Hilton brands, we will still be charging for this service but it will change to different options at various price points depending upon the individual guest needs. We hope to see you again on your next trip to our area.
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Brookline, MA
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 1, 2013

While I feel that a previous reviewer's comparison to Motel 6 is a far-fetched exaggeration, this Doubletree is not a 4-star resort in my opinion. I've stayed at other 4-star resorts in the area (Westin Kierland, Hyatt Gainey Ranch, etc), and you simply cannot put this place in the same category as those other places. And you shouldn't, because the prices are lower here with no resort fees. The main problem with this place is the poor housekeeping, and the fact that the property is showing age and they haven't done enough to keep things up. This place is more like a typical Holiday Inn, but only with nicer bed, towels and toiletries. In our 4 nights of stay, the housekeeping never showed up one day (until I called at 4pm), didn't bring in hand towels another day, and not once replaced our glasses. The shower curtain had brown stains on it, the showerhead had mildews, and the carpet was clearly not vacuumed well. The room is large and does look freshened up for the most part, but there are also many remnants of "oldness" such as old toilet, ancient-looking bathroom power plugs with dust built up, lack of WiFi, loud bathroom fan, and a beaten-up desk chair that had a hole on the side. There were room service trays and champagne glasses thrown out on the lawn throughout the property... I think it's pretty disrespectful of guests to leave crap lying outside, but I saw the same empty pizza box and the same champagne glass lying out for 3 straight days, and ultimately it reflects poorly on the staff to ignore these things for such a long time. I suspect that there are housekeeping challenges in a sprawled-out property with outside-access rooms. But it is a problem nonetheless.

On the plus sides, this hotel has friendly staff and nice pleasant grounds. The daily walk from the room through the courtyard past the landscaped areas to the restaurant was pleasant. The room was spacious. The hotel's location puts you within a few-minute drive to downtown Scottsdale, Camelback Mtn, McCormick Railroad Park, and tons of shopping/dining; 10-15min drive from the Kierland / Scottsdale Quarter area. The gym was pretty nice.

There are two medium-size pools that are on opposite ends of the property. If you're looking for a resort with extensive pool scene for a splash'n fun weekend, you really won't get it here. The breakfast buffet was okay... I shouldn't complain because our buffet was included as part of a package deal. The selection was decent, although the biggest drawbacks were no omelette station and the poor quality of baked items.

Stayed December 2012, traveled with family
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doubletree1, General Manager at DoubleTree Resort by Hilton Paradise Valley - Scottsdale, responded to this review, January 3, 2013
Thank you for selecting our resort for your stay and this valuable feedback of your experience. I apologize for the housekeeping issues in your guest room and throughout the grounds. I have discussed these issues with housekeeping as well as our grounds crew so that they can address. Although there are times, especially on New Year's Eve, when there can be a lot to clean up, you are very correct that it is vital how quickly it can be addressed by staff so that our guests are not negatively impacted. We also appreciate your many compliments of staff and our resort and do hope that you will return again soon so that we can show you some of what you experienced is the exception rather than the rule.
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Additional Information about DoubleTree Resort by Hilton Paradise Valley - Scottsdale

Address: 5401 N. Scottsdale Rd., Scottsdale, AZ 85250
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
#23 Business Hotel in Scottsdale
#29 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Resort by Hilton Paradise Valley - Scottsdale 3.5*
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Also Known As:
Doubletree Paradise Valley Hotel Scottsdale
Doubletree Scottsdale

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