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“If you like extra extra firm mattress, this is the place to stay...” 2 of 5 stars
Review of Extended Stay America - Phoenix - Scottsdale - Old Town

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Extended Stay America - Phoenix - Scottsdale - Old Town
2.0 of 5 Hotel   |   3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)   |  
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Ranked #70 of 78 Hotels in Scottsdale
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“If you like extra extra firm mattress, this is the place to stay...”
2 of 5 stars Reviewed March 3, 2012 via mobile

I was going to stay for 4 nights...reading was. The room has been updated for the most part, although you will pay a deposit for $75 (you will get you money back when you leave). However, the biggest gripe I have is the sleeping bed. HARD AS A ROCK. Being a fat guy, I could not sleep for 8 hours, most likely 2-3 hours then my back screaming in pain. Plus, the wifi connection would not let me sign in, even though it was free. I left after 2 days to go home, partly the hotel. So if you like an extra firm mattress, stay here. If not, you may want to stay at other hotel.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review, March 6, 2012
Thank you for taking the time to review your recent stay at Homestead Phoenix - Scottsdale. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. We recognize that if our guests can't get a good night's sleep, they won't return, so we've chosen bedding that we hope best suits their needs. I do take seriously your concern, and promise that we will continue to look for ways to make sure every guest is as comfortable as possible when staying with us.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    12
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    17
    11
    13
See reviews for
7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 3, 2012

My husband has been in this hotel less than 2 hours and has found bedbugs. I have him booked in somewhere else, but the night desk attendant is telling him he can't refund his money. Bad news!

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Wisconsin
1 review
5 of 5 stars Reviewed December 30, 2011

Very happy with the whole experiance of staying here! we used all the ammenities, laundry swimming pool.

Room Tip: 283 upstairs from the pool!
See more room tips
  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 31, 2011

Says it's newly renovated but only portions of the room. Carpet is a mess - wont go barefoot. I'm afraid to sleep on the bed. Bathroom is gross. Kitchen is beat up. Walls are recently painted and a new fake wood floor. It's like they they did parts of the room but not all so its mix and match. Most tenants seem like they are transient. Outside of building is stained and ugly they could clean it up. I realized that these rooms do not get daily cleaning - thats part of the extended stay deal. The down side is that when you leave they do a quick once over and that adds up over time (less cleaning = dirty rooms). If this is listed as recently renovated I'd hate to see what an old one looks like! I'm out of here after one day. It is cheap with a kitchen and walking distance to old town if you can stand coming home later.

Room Tip: Go to the Motel 6
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #70 of 78 Hotels in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites

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