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“Poor staff service made this a disapointment.” 2 of 5 stars
Review of HYATT house Scottsdale/Old Town

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HYATT house Scottsdale/Old Town
3.0 of 5 Hotel   |   4245 N. Drinkwater Blvd., Scottsdale, AZ 85251 (Downtown Scottsdale)   |  
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Ranked #27 of 78 Hotels in Scottsdale
GreenLeadersSilver level
San Diego, California
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Poor staff service made this a disapointment.”
2 of 5 stars Reviewed March 18, 2013

I stayed here for 3 days during a recent business trip and was very unimpressed. The room smelled stale, a/c was hard to use, and toiletries were lacking. The walls were paper thin and children could be heard screaming nearby. One night someone was practicing the violin. We requested a late check out and were told a firm no with out any attempt to accommodate us. The bed was very short so both my wife's and my feet were hanging off. Stay here only if nothing else is available!

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, May 24, 2013
Thank you for your review. Feedback is important so we know how to get better. I am sorry to hear your stay was unsatisfactory. We have a staff on hand that is recognized frequently for their great service and attention to all guests. We will act on your post to make sure we can be best we can.

Thank you
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248 reviews from our community

Traveler rating
    121
    94
    17
    9
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 10, 2013

Exceeded our expectations. Very spacious and comfortable. Full kitchen, would be great for families for snacks. No need for breakfast as there is a full buffet, with changing hot items. Great bacon! Our usual oatmeal or yogurt/fruit/granola. Location was terrific, within walking distance of Old Town. Pleasant, helpful staff.

Room Tip: We were opposite the Hot Tub/pool and it was a bit noisy - but would be good if you had kids with yo...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, May 24, 2013
Thank you so much for the great review. We hope to see you back soon!

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 1, 2013

I booked through expedia and requested a ground floor. The request was honoredvwith a fantastic poolside room!

We had a two bedroom. Big rooms, full fridge, oven, dishwasher...although we didnt use these much. Went to buffet breakfast most days. While not gourmet, its pretty good. Enough variety to please everyone. Hot eggs, pancakes bacon, large assortment of cerreal, oatmeal, toast etc. Very good coffee!

The pool is extremely clean and nice and warm. This is the first place Ive stayed at in quite a long time that has such a comfortable temperature in the pool. Thanks Hyatt...fantastic!! There is also a gas fire pit that was nice...but lots of cigar smokers tend to congregate there at night.

The grounds were immaculate, Staff friendly and very helpful. Hotel is centrallt located. You can walk to restauraunts if you like or the free trolley is a block away. Trolley service ends at6 pm so we often caught a golf cart taxi back to hotel...this was ALOT of fun. They operate on tips. We gave $10 from old town to hotel for group of 4...driver seemed happy with that.

Overall...was a great stay...would definitely stay again!

Room Tip: No elevators...if have trouble with stairs, ask for ground floor
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
I am so glad you experienced the hotel in this way. We have a lot of gems on the property such as the pool area and the fire pit area. I do appreciate hearing about these areas because they are just another way to enjoy the House. We look forward to serving you again.

Thank you!
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Toronto
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed February 26, 2013

The Hyatt House is located within a very short walk of Fashion Square and the restaurants, galleries and shops of Old Scottsdale. It's a good place to land if you're going to spend a day or two in the area and don't want to spend a lot of money, which is relatively easy to do in this general area. It doesn't have a restaurant, but just a breakfast buffet and a happy hour service in the lobby, but the desk staff were friendly, the room was clean with a surprisingly well-appointed kitchen and if you're travelling with big suitcases, you can park right outside of your room if you're on the ground floor.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
I appreciate the great review!

Next time you come please check out the menu at our new Hbar. It has wonderful full meals you can pick from and you can get a glass of beer or wine to go with it. We have unbeatable prices and you dont have to leave the hotel.

Thank you for staying with us!
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Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed February 18, 2013

For a family of four, this hotel worked great. We stayed in room 1713 steps from the pool. This was a former condominium complex and Hyatt did a nice job renovating. Outside of the powdered eggs and soggy waffles, I would highly recommend staying here!

Room Tip: There's no elevators so ground floor works best.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
Thank you for your loyal business and coming back year after year. It looks like you have a great time at the House and we appreciate your business. We hope to see you for many more years to come!

Thank you!

Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 12, 2013

Our golf group of 10 went very well. We had a great visit to Scottsdale and stayed right next to the Old town. - Rooms were always clean, and neat, breakfast ready and waiting and everyone gave us great service. Would recommend staying here to anyone - in particular due to the service and location - right near the old city and the shopping center and art galleries. Lauren was a big help to us and had great follow up. If you go, make sure you ask her for the cookies. To die for. If we go back to Scottsdale next year - you will find us here again. We have been here about 8 of the last 12 years. Enjoy. John

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
Thanks you for your review. I think we could open up a cookie shop in the hotel and do great! We were happy to do this for you and will see you on your next trip to Scottsdale

Best,

Dave
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Otta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

Just finished a five night stay at this hotel with a group of eight golfers. The rooms were perfect, the housekeeping was excellent and the staff were very accommodating and friendly. The breakfast was superior, couldn't believe the quality and variety. Always fresh as well. Would definitely recommend this for golfers, or even families as the room layout was spacious. We are definitely planning to return.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
Thank you for staying!

I agree that our breakfast is a wonderful perk to staying at a Hyatt House. The variety is great as we serve eggs, protein, potato, as well as a hot savory item such as waffles or french toast daily. Not to mention the breads, cereals, fruits, and other healthy items. You cant buy this breakfast anywhere. Thank you for commenting on this complimentary service we offer.

Hope to see you back at the House soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Scottsdale/Old Town

Address: 4245 N. Drinkwater Blvd., Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Scottsdale
#10 Business Hotel in Scottsdale
#22 Family Hotel in Scottsdale
#31 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Scottsdale/Old Town 3*
Number of rooms: 164
Official Description (provided by the hotel):
Discover the exciting new renovations of our guestrooms and public spaces. HYATT house™ Scottsdale/Old Town welcomes you with comfortable, spacious one- and two-bedroom suites featuring updated contemporary finishes and furnishings. You’ll also find our revamped open public space ideal for unwinding by yourself or connecting with friends and associates. Situated in the expansive Sonoran Desert, our Scottsdale, AZ hotel is convenient to Old Town where you’ll discover a wealth of dining, shopping, and nightlife opportunities. We’re also within close proximity of championship golf courses and Arizona State University as well as attractions like the Phoenix Zoo and Desert Botanical Garden. For more information regarding things to do, please visit our Activities page.During your stay at our friendly Old Town hotel, you’ll enjoy a complimentary hot buffet breakfast. The outdoor pool, whirlpool and fitness center will provide relaxation and a healthy lifestyle while away from home. Our knowledgeable, personable front desk hosts are available 24/7 to assist with your requests. In addition, the hotel’s H BAR is open every day from 5:00 p.m. to 10:00 p.m., offering our new Sip+Savor Menu with home-cooked comforts. Savor gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new appetizers like the Tomato Mozzy Bread, and a fine selection of beer and wine. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Scottsdale/Old Town Hotel Scottsdale
Hyatt Scottsdale Old Town
Summerfield Suites Scottsdale
Scottsdale Summerfield Suites

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