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“A hidden gem in Scottsdale!” 5 of 5 stars
Review of HYATT house Scottsdale/Old Town

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HYATT house Scottsdale/Old Town
3.0 of 5 Hotel   |   4245 N. Drinkwater Blvd., Scottsdale, AZ 85251 (Downtown Scottsdale)   |  
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Ranked #27 of 78 Hotels in Scottsdale
GreenLeadersSilver level
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A hidden gem in Scottsdale!”
5 of 5 stars Reviewed February 7, 2013

In the heart of Oldtown Scottsdale, the Hyatt House is close to so much, and yet out-of-the-way enough to provide a quiet and peaceful stay. The staff is nearly unbelievable in their willingness to serve, and the rooms are very comfortable. We were treated like royalty, and I don't have the status with the Hyatt chain that I do with other hotels. If you need a place to feel at home and to be a little bit pampered as a business traveller, check this Hyatt House out.

Room Tip: Many rooms face the pool; it's a little quieter if your room is not one of them.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
Thanks for the great words Kathy. Our staff really is top notch and happy that you experienced their fantastic service. I am so glad you enjoyed your stay and we look forward to having you back.

Thank you!

Dave
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237 reviews from our community

Traveler rating
    113
    91
    17
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
British Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 31, 2013

We stayed here a few nights and were surprised at how quiet the property was. The grounds are kept in tip top shape. The gym was great to have. We used the pool and hot tub and both were very clean. Pool was also heated which was a bonus as we were there while it was raining. The rooms are huge and very clean and fairly new looking. The only thing which could be improved was the breakfast. It was nice having it included though. The staff were also very friendly and helpful.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, March 8, 2013
Thank you for a great review! I am glad you enjoyed your stay with us and appreciated the rooms and service we provide.

Sincerely,

Dave M
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Topeka, Kansas
Level Contributor
4 reviews
3 of 5 stars Reviewed January 23, 2013

Overall we had a very good stay. We were there for the Fiesta Bowl football game, so the hotel was very full. I don't think the staff was ready for such a large crowd, but by the end of our stay they improved their service. The rooms were very nice, beds extremely comfortable, facility was clean and parking very convenient. The hotel is about 3 long blocks to Old Town and easy walking distance to several restaurants. They also have a hotel shuttle that will take you to Old Town or other shopping locations in Scottsdale. The morning complimentary breakfast was excellent and they have cocktails every evening. The lobby area of the hotel is very inviting with several places to sit and relax. This is really a nice place to stay.

Room Tip: There is a night club next to the hotel property that blasts loud music outside, which I heard some...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, January 25, 2013
Thank you for your response. It looks like we did most things right but next time we will make sure to wow you even more. Thanks for staying with us and I hope your team won!
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Huntsville, Alabama
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 22, 2013

I've provided a couple of reviews of the Hyatt House before. In my second review I stated that the Hotel had lost some of its appeal. I've had an opportunity to stay there again and I'll have to say the Renovations and the staff has drawn me back.
The rooms are really nice, the breakfast has improved quite a bit and the overall feel of the property has improved. I still enjoy the backside of the hotel or rooms around the pool the most. It is convenient to Old Town and restaurants are in easy walking distance.
I'd recommend this hotel again. Good job Hyatt!

Room Tip: The inside near the pool or farther back in the buildings are quiet.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, January 25, 2013
Well I'm glad to have won your confidence back. We enjoy having you stay with us and we want to please. Our excellent Guest Host in the morning will look out for you on your next visit to make sure you get your favorite loaction.

Look forward to seeing you soon!

Dave
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St. Louis,MO
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 14, 2013

I was on a golfing trip with 11 other guys. This property was perfect for what we were looking for. We stayed in several of the two bedroom suites. It had a nice living room and kitchenette area. The hotel was clean and recently updated. The morning breakfast was very average but it was quick and easy before heading out for rounds of golf. The hotel is conveniently located to Old Town Scottsdale bars and restaurants. In fact, we walked or took the golf cart shuttle service to everywhere.

I would recommend this for a family or larger groups. Great value in the Scottsdale area.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, January 25, 2013
Thank you for the comments! It is a golfer haven in our Two Bedrooms. We have up to four beds in two separate rooms which makes it great for a foursome of golfers to come and relax!

Thanks for staying!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 5, 2013

Booking this hotel was the best thing about our recent trip to Scottsdale - the rooms are nicely decorated minisuites complete with full kitchen and a living room and bedroom (both with wide screen TV) - the best thing was the staff in the breakfast area though - they busted their butts everyday making sure the large number of guests were well fed and taken care of. Our best hotel experience in the last 10 years

Room Tip: We stayed on the back side (Bldg 14) which was very quiet - however, I don't know that location...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, January 25, 2013
Thanks for noticing the effort! I am going to assume you were here for the Fiesta Bowl! It was great to have all the Kansas St purple and Oregon green here during that time Hopefully whoever you were pulling for will be back next year so you can enjoy us again!

Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smith Center, Kansas
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 30, 2012

I mistakenly left a brand new sweater at the hotel in room 2633 on Dec. 28, 2012 and when I called the next day to retrieve the sweater I was told that they did not find it! I know that I left it so I know that the housekeeping staff stole the sweater! I would not ever stay in this hotel for that reason! I have stayed in less desirable hotels and have never had my items stolen by the housekeeping staff!

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at HYATT house Scottsdale/Old Town, responded to this review, January 4, 2013
I am sorry you are of the opinion that our staff has stolen from you. I have personally checked the situation out and there wasnt anything found in the room which was witnessed by two individuals. We have a very honest staff and never have issues like this come up.

If there is anything else we can do please let us know.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Scottsdale/Old Town

Address: 4245 N. Drinkwater Blvd., Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Scottsdale
#21 Business Hotel in Scottsdale
#25 Family Hotel in Scottsdale
#28 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Scottsdale/Old Town 3*
Number of rooms: 164
Official Description (provided by the hotel):
Discover the exciting new renovations of our guestrooms and public spaces. HYATT house™ Scottsdale/Old Town welcomes you with comfortable, spacious one- and two-bedroom suites featuring updated contemporary finishes and furnishings. You’ll also find our revamped open public space ideal for unwinding by yourself or connecting with friends and associates. Situated in the expansive Sonoran Desert, our Scottsdale, AZ hotel is convenient to Old Town where you’ll discover a wealth of dining, shopping, and nightlife opportunities. We’re also within close proximity of championship golf courses and Arizona State University as well as attractions like the Phoenix Zoo and Desert Botanical Garden. For more information regarding things to do, please visit our Activities page.During your stay at our friendly Old Town hotel, you’ll enjoy a complimentary hot buffet breakfast. The outdoor pool, whirlpool and fitness center will provide relaxation and a healthy lifestyle while away from home. Our knowledgeable, personable front desk hosts are available 24/7 to assist with your requests. In addition, the hotel’s H BAR is open every day from 5:00 p.m. to 10:00 p.m., offering our new Sip+Savor Menu with home-cooked comforts. Savor gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new appetizers like the Tomato Mozzy Bread, and a fine selection of beer and wine. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Scottsdale/Old Town Hotel Scottsdale
Hyatt Scottsdale Old Town
Summerfield Suites Scottsdale
Scottsdale Summerfield Suites

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