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“Outstanding” 5 of 5 stars
Review of The Canyon Suites at The Phoenician

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The Canyon Suites at The Phoenician
5.0 of 5 Hotel   |   6000 E. Camelback Road, Scottsdale, AZ 85251   |  
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4th Night Free & Credit
Ranked #1 of 78 Hotels in Scottsdale
Certificate of Excellence 2014
Illinois
Top Contributor
140 reviews 140 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
“Outstanding”
5 of 5 stars Reviewed September 17, 2013

Stayed there the weekend of Sept 13th and had a great experience. Stayed in the Caynon Suite building which offered over th top servce from both the desk agenst and the valet team. Anything that we asked for was taken care of by the team and the setting right up against Camelback Mountain was great. Definitely a must if you are looking to be pampered.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, October 9, 2013
The Canyon Suites at The Phoenician is truly a hidden gem. We are so glad you were able to have such an outstanding experience. We hope to see you again in the near future!
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254 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
Sacramento, California
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 14, 2013

The canyon suites at the Phoenician was everything we had hoped for. We were celebrating our anniversary and were upgraded to a huge suite with an amazing view of the pool and camelback mountain. The staff attended to our every need; coffee service in the morning, driver throughout the day, booked tee times, booked treatments at the spa...the list goes on. The only downside to our stay would be that the spa on premises was just ok. The staff was kind but the actual facility was small and a bit dated, my facial was also just ok. The third day of our stay we went over to the Monte Lucia Spa. It was amazing. The golf courses onsite were pretty nice but not like some around the area. Went out to We-Ko-Pa and for a more true desert course. We only ate onsite for dinner one night at the 19th hole, Relish Burger. It was DELICIOUS!!!

Room Tip: Having a pool view with the mountains in the background would be worth an upgrade price, it is prett...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, October 9, 2013
We are so glad you were able to celebrate your anniversary with us! It is our pleasure to ensure a memorable experience from the room accommodations to the resort facilities and services. Thank you for providing such wonderful feedback as it is our goal to meet the needs of our guests. We look forward to welcoming you back in the near future!
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San Francisco
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 10, 2013 via mobile

I can't say enough great things about my recent stay at the Canyon Suites! Every aspect of my stay exceeded my already high expectations.

My memorable experience at the Canyon Suites started with the staff. Everyone at the property is so attentive, accessible, and friendly. Most of the time, it felt like they had anticipated my needs before I expressed them. By the end of my stay, I felt like I was leaving behind close new friends. Be sure to meet Julian, Patrick, Alex, and Amanda in the front and Cabana attendants Marcel and Ben! The staff truly sets this property aside and makes it feel exclusive.

The rooms and property are impeccable. My suite was gorgeous, spacious, and luxurious. Little unexpected touches like lip balm, unique bath salts, Bose sound system with in-wall speakers, and high quality complimentary shoe shine are among the many features that distinguish this property from other 5 star hotels. It was also outfitted with a full office and had sweeping panoramic views of surrounding mountains and the golf course. I could have easily spent a week or more in the room working, entertaining, or kicking back on the balcony taking in the pristine views.

I highly recommend taking the complimentary Mercedes shuttle to the nearby Camelback Mountain. The hotel will outfit you with a Canyon Suites backpack with waters, sunblock, first aid kit, and granola bar.

Other great property features were an outstanding massage, top-notch fitness facility, a variety of quality dining options, numerous activities, complimentary morning fruit and coffee / tea and evening wine tasting, and a spectacular cactus garden.

I loved everything about my stay. I've stayed at both the Phoenician and the Canyon Suites now - love them both - but most look forward to returning to the Canyon Suites!!! Best Luxury Collection I've experienced yet.

Stayed September 2013, traveled solo
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PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review, October 9, 2013
Thank you for taking the time to recognize our wonderful Canyon Ambassadors and the relationships you were able to build during your stay! It is certainly our goal to provide the exclusive personalized services you were able to experience. We look forward to welcoming you back to Arizona’s only Forbes Five Star AAA Five Diamond resort time and time again!
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Cleveland, Ohio
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 5, 2013

We stayed for two nights in mid-July, in a King Suite (with pool view). We went straight to the hotel after spending a long, sweaty day packing and moving. The staff couldn't have been more polite and helpful! The room was large, clean and comfortable. The wine hour was a nice touch. The 24 pool was quiet and relaxing. The on-property car was convenient for a trip to the spa and the burger place. We would definitely stay again if in Scottsdale! As far as other Phoenician amenities, the burger place was yummy and laid-back, the spa was small and pricey, but provided a decent enough massage, and the main bar at the Phoenician lobby was huge and a short walk away after a nightcap.

Room Tip: First floor rooms might not be very private in high season.
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of The Canyon Suites at The Canyon Suites at The Phoenician, responded to this review, September 25, 2013
Thank you for sharing your comments with us. We are delighted to hear that we were able to provide you with a relaxing stay – I’m sure it was much needed after a long day of moving! We’re glad you were able to enjoy many of our signature amenities – like the complimentary wine hour and chauffeured Mercedes – during your stay at The Canyon Suites. We hope to welcome you back in the near future!
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Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 30, 2013

We booked the Canyon Suites for a quick anniversary trip to Scottsdale. My husband and I were floored that our experience was so different from all these 5 Star reviews that other "Advisor" users posted. The property itself is nicely groomed but the rooms at the Canyon Suites are dated and worn and we were really disappointed with the facilites.

Before I share the "cons" of our stay at the Canyon Suites I would like to thank the people who efforts did stand out as they are not responsible for the rooms and facilities at the Phoenician. Jordan and Supervisor Alex were awesome at check in when we were given a double bed room yet we had requested a King bed. I am grateful Alex upgraded us to a King suite as the room they wanted to give us just would not do. Damien was awesome and took us around in the car when we needed to get around the property without a complaint and found him to be professional yet warm. He even got someone to open the activity center when we wanted to go for a bike ride and found it to be closed! Last but not least we really liked Amanda who (poor thing) had to stand in the lobby for the poorly attended wine tasting with a big smile on her face. She was always professional yet delightful and sweet. Maybe becuase we booked our trip on Expedia and not through the Phonecian directly we were not considered premier occupants. I just did not experience the out of the ordinary service that I would not expect from any other 4 or 5 star hotel.

Now our disappointments....

Ok the rooms need an overhaul and like I read in another travelers review, we did indeed have trouble with the air conditioning in our room and it was hot at times. The Canyon Suites pool was under construction and we were really looking forward to a little more privacy there. The Phonecian's pools were OK but we found the service at the pool lame except our last day when a new young lady was working the pool. One kid was a bit rude to my husband when we simply asked him to help us with an umbrella.

When we wanted one nightcap, we had to either go outside of the building to get a drink or call room service and then get a drink that wasn't made properly. We are not big drinkers at all but on vacation, we wanted to endulge even just a little bit and found it difficult.

The spa facilites were old and again in dire need of renovating - I felt like I was stuck in ther 70's! Again the facilitator was good but for 500.00 we were not wowed! Honestly, the best spa in Scottsdale is the Willow Stream Spa at the Fairmont. Amazing!

All in all we just weren't that happy with the place aside from the very comfortable bed. This is our third trip to Scottsdale and I have to say we LOVED our stay at the Fairmont Princess. We went there for our anniversary a few years ago and they treated us like royalty and made our anniversary so special in so many ways. If the Canyon Suites are so great, why is it that even though I called ahead and let them know we were coming down for our anniversary and wanted to be sure to get a King bed, I got a double?

This is why I gave the Canyon Suites at the Phoenician 3 stars instead of 5. Not awful, not great.

Room Tip: Dont think your going to get a good room if you book on Expedia! Second floor.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review, September 4, 2013
Thank you for sharing your feedback with us and bringing your concerns to our attention. Although we are happy to hear that you enjoyed some elements of your stay, we are greatly disappointed to learn of your overall experience, which is not representative of our AAA Five Diamond/Forbes Five-Star standards. We strive to create a personal and memorable experience for each and every guest, and we regret that your experience was not what you hoped it would be. Your comments will be shared with our management team so we can ensure that the appropriate improvements are being made. We are happy to report that guestrooms at The Canyon Suites are scheduled for a remodel in the very near future. We do hope you will consider staying with us again to experience the award-winning service and attention to detail for which we are known.
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Philadelphia, PA
Top Contributor
105 reviews 105 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed August 26, 2013

Even though it was August and the pool was closed at the Suites, and some of the pools were closed at the Phoenician....it was still five stars. Impeccable service. The rooms are very nice. Facilities are great. I would recommend riding bikes, which are complimentary if you stay in the Suites. Definitely hit the Ice Cream Parlor, and if you are brave, try the 19 scoop challenge sundae. We tried and didn't get it done. Beautiful place and we will be back.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medina, Ohio
Top Contributor
81 reviews 81 reviews
41 hotel reviews
Reviews in 46 cities Reviews in 46 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 22, 2013

Our recent experience at the Canyon Suites was five star. The grounds, buildings and our room were luxurious and well maintained. We were greeted by name everywhere, and the staff was eager to assist. Although the pool at the Canyon Suites was closed for repairs, the many pools at the main building of the Phoenician were open and just a short walk or golf cart ride away. The hotel offers a complimentary shuttle to the Scottsdale Fashion Square Mall. Free self-parking at the hotel is available, but, to our surprise, valet parking at the hotel is free. WiFi was consistently strong from our room, and there was no extra charge. In the late afternoon the Canyon Suites offers a complimentary wine tasting. We were delighted to chat with Jared, the sommelier, and to hear his suggestions for wineries in the northwest, where we were headed. Our only less-than-pleasant experience was at breakfast in the restaurant in the Phoenician’s main building, where we watched hoards of birds descend on and march across both clean and dirty tables (when no one was nearby). You’ll want to dine inside if you’re sensitive to this kind of thing! Overall, however, our stay at the Canyon Suites was lovely, and we hope to return in the not-too-distant future.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Director of Wine at The Canyon Suites at The Phoenician, responded to this review, September 19, 2013
Thank you for taking the time to leave a review. We are very glad that you enjoyed your time at the Canyon Suites and all of our exclusive amenities, especially Hour of Joy hosted by our Director of Wine, Jared. He is a great asset to the team and I know he will appreciate your kind comments. Thank you for the feedback in regards to the birds – we are trying to find creative ways to keep them at bay as not to take away from the dining experience on the patio. We look forward to welcoming you back in the not so distant future!
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Additional Information about The Canyon Suites at The Phoenician

Address: 6000 E. Camelback Road, Scottsdale, AZ 85251
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Scottsdale
#1 Luxury Hotel in Scottsdale
#1 Family Hotel in Scottsdale
#1 Romantic Hotel in Scottsdale
#11 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Canyon Suites at The Phoenician 5*
Number of rooms: 60
Official Description (provided by the hotel):
The Canyon Suites at The Phoenician. From sterling silver coffee and tea service, a private infinity pool, to chauffeured resort transportation, our guests enjoy unrivaled signature features. ... more   less 
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Also Known As:
The Canyon Suites At The Phoenician Hotel Scottsdale

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