This Hampton Inn is a somwehat below average and overpriced. That's an unfortunate combination.
This is a smaller Hampton Inn located well off the convenient freeway loop that encircles the Phoenix/Scottsdale area. It's approximately 27 miles from the Phoenix airport. The immediate surroundings have some convenience. There's a Macaroni Grill restaurant immediately next door, and a CVS pharmacy across the street (busy, so you'd want to drive not walk across). There's also a California Pizza Kitchen and a Mexican restaurant in the immediate area.
The hotel itself is showing age and is in need of remodeling to be in line with Hilton chain standards. It's a smallish property, two stories, with an open horseshoe design with a smaller, separate back building housing some rooms.
My first impression is that this property has some security concerns. Numerous signs in the parking lot as well as a sticker on the entrance door warn that parking (free) is at your own risk. I also noticed that by design there is a back way out of the parking lot, through the next door restaurant, and out a back road. Hotel staff cannot see this area; neither can they see the pool courtyard from their front desk position.
Upon entry for check-in, there was no one at the front desk; they were in the back room. I didn't see anyone around other than myself, no hotel employees or other guests, yet the hotel was fully booked according to the Hampton website. Check-in was quick. I did not receive my preference of a king, quiet room, but got a double queen facing the front, busy street. The room was nonsmoking as requested.
The hotel room was dated in design, but clean and acceptably appointed. Internet access is free in the room (wired). The bathroom was clean with an updated vanity. My part of the hotel did not have the updated Hampton beds being rolled out to their properties, although I saw inside the windows of some rooms that were updated. I had a problem with my hotel room card key access. This is a known problem by the front desk; many of the rooms have the door handles mounted upside down so you have to pull up instead of push down on the handle. Another person came down to the front desk with the same problem while I was talking to the hotel staff. The TV remote didn't work well, although I didn't report it. The TV reception and channel selection were mediocre but OK.
I used the exercise room which is better than average for a Hampton. The room contains one treadmill, one stepper, one rowing machine, two exercise bikes, and a universal gym.
The free breakfast is a bit worse than average but OK. The breakfast area is located next to the lobby and is smaller than average. The breakfast starts promptly at 6am, not before. I have found other Hamptons start putting their food out earlier. There was a group of people all who came down exactly at 6am to eat. I noticed that the guests were not primarily business people with their laptop computers. While I was waiting for breakfast to be put out, another hotel desk came down, was late meeting his coworker sitting at the next table to me, and complained to the front desk that they provided his wake up call one hour late ( I used the in-room alarm clock).
In the evening, the hot water and coffee had run out and were not refilled. This Hampton does not provide the free cookies; my experience is that fewer of the Hamptons are doing this these days.
One thing that caught my attention is that that guest laundry, usually barely used in a Hampton, was busy every evening until late at night. Perhaps, there are people living in this hotel longer term, I am not sure. It seems to fit with the clientele I saw at breakfast. I didn't see any families or retiress staying here.
I didn't use the business center or check it out.
Overall, for the price I don't think that this hotel is a great value. I stay in many Hamptons and by comparison this one is below average. However, it is still acceptable.
