These people should give classes to other hotels. They really know the meaning of making their customers "feel special". There's a sign in the lobby I noticed when we first arrived that said, "If you are not happy with our service, you don't have to pay.". By the end of our stay, I understood what they meant. We got FULL complimentary breakfast every morning, rooms made up same time every day. The refrigerator needed to be cooler, I bought some food, they had 2 different employees come up to my room to make sure the refrigerator was working properly. I kept demagnitizing my room key and they kept replacing without a blink. Just smiled and happy to see me. The hot tub and pool were to die for and peaceful. No screaming children. I asked for information about local parks.l.they went above and beyond to give me all sorts of information on them. The whole staff was friendly and attentive. I felt so welcome and will use them again if I'm in the area.
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- Also Known As:
- Hampton Inn Phoenix/Scottsdale At Shea Blvd Hotel Scottsdale
- Hampton Inn Scottsdale
- Scottsdale Hampton Inn