We planned a week vacation to Sedona and Scottsdale, looking forward to relaxing by the pool for 4 days in Scottsdale. We booked the Gainey Suites based on the reviews in TripAdvisor and the photos of its pool.
When we arrived, we were told that the pool was closed for the week due to remodeling. They offered us day passes to a pool at a fitness club down the street. When we made our reservation they never told us construction was occurring during our visit.
After discussing the situation, we asked that they cancel our reservation since the purpose of our visit was to be at the pool of a resort. At first, they would not refund the first night, saying they were sold out and had turned people away (despite the parking lot being empty and their website accepting reservations. Only after insisting, did they cancel our reservation.
We then found great accommodations at the Kimpton Fire & Sky.
- Official Description (provided by the hotel):
- Dear Guests,In the heart of all that makes Scottsdale, AZ "a world class destination" and perfectly located in the exclusive oasis-like Scottsdale neighborhood of Gainey Ranch where you can walk, run, or bike on winding paths past golf courses, parks, and greenbelts; and next door to the Shops & Restaurants at Gainey Village. And just around the corner you can work out at the Gainey Village Health Club or pamper yourself at "The Spa" (enjoy special rates for our hotel guests) The Gainey Suites Hotel is a unique, upscale boutique-style retreat that offers a more intimate, inclusive, and relaxing alternative to the hassles, higher rates and additional fees of the larger chain resorts in Scottsdale, AZ.We are pleased to announce that our $1.5 million renovation of our guest suites and public areas is complete. In our guest suites you'll find all new contemporary wood cabinetry and stainless steel kitchen appliance ensembles, living areas with custom crafted trestle style desks, desktop power and charging stations, FREE Wi-Fi, and HDTV, faux leather task chairs, sleek new cordless telephones, and distinctive porcelain desk lamps, along with granite tops on the night stands. You'll also see new carpet throughout the hotel corridors and public areas as well as elegantly re-designed function space.The stunning new Travertine stone pool deck and spa/Jacuzzi with spectacular new furniture, upper deck fire pit and poolside cabanas is now completed.Our new lobby and beautifully crafted guest services reception and Gift Shop is complete featuring an interactive Scottsdale Experience center with adventure & activities videos and the amazing e-Monscierge with a free ap you can even download that will tell you what is locally all around you...all to make your Scottsdale Experience simply FANTASTIC!Our new Terrace Patio Bar is now open! It is a classy and cozy Wine & Barista Bar inside and on the outside patio, a full-service al fresco "Santa Barbara Style" bar done in rich teak woods with a vibrant mosaic tile back wall, and colorful accent awnings that adds a wonderful new dimension to the Gainey guest experience.We so greatly appreciate your business and are very excited to share all these wonderful property enhancements with you. We are at your service!Sincerely,The Gainey Suites Hotel Family ... more less
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- Also Known As:
- Gainey Hotel Scottsdale