We visit a lot of Four Seasons resorts for both business and pleasure. Stayed in a Premium Casita - room was fine. We visited at Easter with our 5y/o daughter - the resort had full occupancy, and at these times, it cannot cope because the pool area is too small. There were insufficient sunbeds, and on some occasions it was not possible to sit by the pool. For a resort of this promoted standard, this is unacceptable. Staff were very apologietic (we made a game out of counting the apologies), but of course that doesn't help. Some other guests with larger parties were publicly angry. The concierge desk also made a mess of a rental car reservation and management had to get involved. Yes Easter is a busy time, but the resort management know what's coming well in advance, and have to provide overcapacity to justify their rates. Otherwise, food was ok, and daughter enjoyed the kids club.

My wife, 11 year old son, and I just returned from four nights at the Four Seasons resort in Scottsdale. The resort is located in northeast Scottsdale, and there is a lot of new construction in the area, including new time-shares being built within the Four Seasons resort. Nevertheless, the resort was very quiet throughout our stay. The resort is beautifully designed with groups of small casitas, each with approximately 4 rooms. We had a premium casita room on the second floor overlooking the valley. The room was not plush, but it was very comfortable, clean, and neatly decorated with a simple southwestern theme. We used our gas fireplace on the last night when the temperatures dropped into the 50s. The grounds were beautifully landscaped and meticulously maintained, and there is a wide range of native vegetation on the grounds that makes for interesting walks. The resort is kid-friendly, with numerous activities and a nice size pool. There is also an adults-only pool for those without kids. With regard to the activities, I recommend a Hummer tour of the dessert. It is also a very easy drive into Phoenix, and we took in a Diamond Backs game during our stay. However, the best thing about the resort was the staff. Everyone was extremely friendly and attentive. I read comments to the contrary on this site before my trip, but my experience could not have been more positive. We arrived at the resort around midnight and were immediately taken by golf cart to our casita where there was a personalized snack waiting for my son. Several of the staff knew it was my birthday - I assume from my profile - and on our last night there was a small birthday cake for me in our room when we returned from dinner. Overall, it was a wonderful experience.

We have just returned from spending 10 nights at this resort and had a wonderful experience. The staff was very attentive and well-trained and all of our meals were great (especially The Crescent Moon!). We had researched all of the resorts in the Scottsdale area before choosing this one for our trip and we were very happy with our choice.

You definitely need a car if you plan to do any shopping, sight-seeing, etc. as it is up in the foothills, which is one of the things we liked the most about it. We found the best grocery store right down the road, A.J.s, which has a huge full-service deli and we ate several meals there also. Also, don't miss Greasewood Flat across the street from the hotel!

All in all, a great trip at a first class hotel. No complaints here; we'll be returning soon!

My husband and I just returned from a stay at the Four Seasons in Scottsdale. While we thought the grounds were lovely and well maintained and the staff friendly and accommodating, we were extremely disappointed with the quality of our room.

While it was clean and the view wonderful, the room was more in line with what we'd expect in a 3-star hotel, not a Four Seasons. The room was dark and sparsely decorated -- we were actually missing a chair from our room, something we learned only after visiting our friends' room. Even the minimal wall art was mismatched and seemed thrown in to the room as an afterthought. At $675+ a night, we were expecting something more elegant.

This, by the way, was our second Four Seasons experience where our room was less than expected. I guess we need to either change our expectation of what a Four Seasons should be like or change our hotel selection.