A great secluded hotel. You have to give time to this place: then you fall in love with it and you just wish you could stay there for a long time.

I'm fairly difficult to impress and it's quite rare for me to stay anywhere without finding at least a few nits and picks - but frankly our 5 day stay here during August left me with only the smallest of complaints.

I'm not able to respond to other's comments as to how this resort stacks up against other Four Seasons properties. Certainly this is a relatively small resort without a huge range of features. Those that are provided however were top notch. Only once during our stay did we hear anything other than "yes sir, I'll take care of that sir". Much more typical were "Yes of course".

The resort is really centered around the pool / spa / golf experiences. It'd be difficult to fault the near by Troon North golf courses. Conditions were perfect, service matched. A bit further from the hotel than I expected (5 minute drive).

The spa was rather basic, I would have liked at least a plunge pool or hot tub - but the absence didn't ruin the experience for me. Spa services were well done. Staff was very attentive and prices while high, weren't as outrageous as I might have expected.

Service around the pool was fantastic. Staff rushed to help "set-up" your cabana with chair covers, towles and pitchers of water (which they refilled all through the hot day). Water and towels were constantly refreshed. Bar service was attentive and prompt. Drinks and food were well prepared. Finally a place where you don't have to "reserve" a chair with a book at sunrise. Regardless of the time we arrived there were always both chairs and cabanas available. Staff was quick to clear unused chairs - something I very much appreciate.

Our room, in building 11, was quite nice and clearly recently refreshed. It was more than fine given the summer rates. I was told that the same room would go for $800 on a winter weekend - I'd have trouble feeling good about spending that much. The refreshed rooms were tasteful, clean and efficient. Still it's clear that this property has been around a while and that price WAS an object in the remodel (I suppose it always is), some corners were clearly cut here and there.

Breakfasts at Crescent Moon were good - we had a breakfast package and made the most of it. Dinner at Talavera was very good, but perhaps not a good value. Undoubtedly eating Al Fresco at Onyx bar struck a better balance between service and cost.

Finally, the rate we booked had decreased by the day of travel. Without even asking, my rate was reduced at check-in to the currently available rate!

I look forward to returning soon.

So, what didn't I like? Well building 11 is about as far from the lobby as one can possibly be. At checkin a golf cart was provided to get up the hill, at other times it just wasn't worth the wait to get a ride up / down. The walk through the desert heat wasn't always welcome. Servicing of the room was a bit hit or miss. Some days things went missing (creamer for the coffee one day, shampoo the next) - I suppose some would deduct more than I have for these oversights - but frankly the total experience was so great that I just can't bring myself to take much away for these small errors.

We stayed here in June after 3 nights at the Four Seasons in Las Vegas. It is not in the same league. Whilst the desert scenery is dramatic and the rooms comfortable they are not as luxuriously furnished as those in Vegas. Food was very good but it is irritating and small minded to charge extra if you want sausage as well as bacon with your eggs!
Biggest gripe was that in temperature of 40+ they could not provide pool beds with shade - how can a 5 star hotel run out of umbrellas! This also caused 'German' style reservation of shady beds which then were left unused but 'reserved' while people went to breakfast or even out for the day. In Las Vegas this type of activity was not allowed so why here where it was even hotter!
We had to hide in our room just to get out of the sun so housekeeping had to work around us
Also we had to ask for 'ordinary' breakfast tea in our room - a top hotel would note this and make sure that we did not have to ask again - unfortunately they could not even manage this small matter and we had to request several times.
The hotel also runs a shuttle to local restaurants but does not bother letting you know about it.
Overall quite good but certainly not up to usual Four Seasons standards

We loved the Four Seasons. My husband and I traveled with our 4 children who are young adults. This hotel was perfect for all of us. The rooms were wonderful, each with a balcony and great view. The grounds were lovely. The staff was courteous and professional. The pools were clean and we were able to get chairs for the 6 of us each day without a problem. We ate breakfast at the hotel every day and the food was wonderful. We ate at the bar three times and were able to eat from the bar menu, but also order from the restaurant menu. We sat outdoors and had a wonderful view during our meal.

Upon check-out we had a problem with the bill. Apparently someone made a mistake in the price we were quoted, but since we had a written confirmation the manager of the hotel corrected the mistake without any problem at all.

We will definitely return to this hotel.