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“Wonderful Week of Relaxation” 4 of 5 stars
Review of Four Seasons Resort Scottsdale at Troon North

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Four Seasons Resort Scottsdale at Troon North
5.0 of 5 Resort   |   10600 East Crescent Moon Drive, Scottsdale, AZ 85255 (Troon North)   |  
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Special Offer
USD 100 Resort Credit
Ranked #3 of 78 Hotels in Scottsdale
Honolulu, Hawaii
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
“Wonderful Week of Relaxation”
4 of 5 stars Reviewed January 16, 2013

Four Seasons is known for good service. But I believe that the Scottsdale location really goes above even the FS standards.

Check-in was easy even if it was 4AM. I was aware that they had different classes of rooms, so I wasn't too surprised that our room was a good distance from the main lobby/bar/eating areas. This was my first complaint. It was a good walk everyday (twice, sometimes three times) to get back to the room. I feel that if you have problems with mobility, this would be a big problem for you.

The room was big and had a fireplace which was awesome during the cold nights. the view was non-existent, just some dry desert plants and a wall. But the room was big and the bathroom was huge, dual vanity, shower and tub and separate toilet room.

Proof was the more moderately priced restaurant and we did find the food to be excellent. This is where we saw that other people were actually staying here too! You must have the pretzel knots....they are delicious. Also, I recommend the chicken at dinner, it's so flavorful. The waiter said they marinate it for 18 hours! OMG!

We golfed twice at Troon. It is very expensive to golf there, and I was disappointed that there was not a FS rate for guests. But oh well. It was challenging, but really beautiful. The greens were immaculate. The free shuttle to and from the resort was great.

My second complaint is why they always charge so much for valet service? We decided to use the self parking lot by the residences. This did add a bit of travel time to the room.

Service=Awesome
Rooms=Well appointed, clean with gas fireplace
Food=Both Proof and the lobby bar were excellent
Atmosphere=Desert romantic, quiet, remote

I would book at this resort again.

Room Tip: If you don't want a long walk, request a room closer to the lobby...but prepared to pay more. A...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenShank99, Manager at Four Seasons Resort Scottsdale at Troon North, responded to this review, January 18, 2013
Thank you so much for your review on TripAdvisor!

I am happy to hear that you enjoyed your stay, everything from your room, service, the food and atmosphere.

In the future please let us know if you would like a ride to and from your room. We will be more than happy to have our bellmen provide a ride for you in our golf carts.

In regard to our valet charges, these are competitive with other hotels and resorts in the area.

Once again thank you for taking the time to provide us with this valuable feedback and we will be looking forward to welcoming you back to Scottsdale in the future.


Sincerely,

Ben Shank
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,153 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Charleston, South Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2013

I stayed here with my family and was incredibly pleased! The service was incredible...I actually left something at the suite after we checked out and the security was so kind that they mailed it to me free of charge within days!

Beauty landscape and truly a 5 star resort! If your the outdoorsy type then this is the place to stay considering its proximity to Pinnacle Peak.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2013

SERVICE:
1. Front Office/Doormen, 2. Pool Side, 3. Lobby/Patio Bar staff were: Wonderful, capable, friendly, available and willing to be of help.
** Special note for amazing service from Room Service: We had bottles of water/beverages in our room. While we were at the pool, the hotel brought in an extra mini-fridge to keep our drinks and yogurt drinks cool. Didn't ask, they just brought in a 2nd mini fridge to hold all of our drinks cool. Amazing service.**
4. Restaurant hostesses could have been more helpful and more attentive, but they seemed young and untrained. Waitstaff was great, meal was decent but nothing to rave about. Easy dinner 1st/2nd night.

ROOM:
(Beds) 2 Queen room, patio view of the grounds - cactus landscape.
Smaller than expected, but didn't spend much time indoors. Mostly at the pool all day, in the cabanas for rest.
(Bathroom): Large, spacious, clean and modern.
(Beds): Wonderful, comparable to Westin Heavenly beds that put you to sleep.
(Patio): 1-2 tables with enough chairs for 3-4 adults to sit and enjoy evening stars.

TIPS:
1. Get a room further away from pool for peace and quiet in the evenings. Pools/bar are open later, not too rowdy but if you want absolute rest after a long day by the pool, get a room further north.
2. Get to pool cabanas early to stake your claim. Cabanas have shade and mist to cool you from the July/summer sun. Well worth it to get there early - 8 AM.
3. Outdoor bar/lobby bar is a small, but perfect for after dinner drinks. Not enough seating to enjoy leather chairs/couches for star gazing. Get there early or stay later.
4. Lower pool is better for adults with no children. Not as large as the upper pool with children toys/floaters, but just as nice with cabanas/service -- just no children splashing about.

VERDICT:
Would recommend, would return in a heart beat.

Trip date: July 2011



Trip date: July 2011.

Room Tip: Rooms north of the pool are ideal - away from evening events (hotel lead star-gazing), but close eno...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
93 reviews 93 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 10, 2013

Really enjoyed the lovely location in the mountains. Even if you don't golf, there's terrific hiking in the area. The service is very good, of course pricey, but as expected. Rooms were all basically nicely appointed, spacious, clean with good amenities. Beds a bit less cozy than id expect. Sometimes parking is quite far from car. The new restaurant Proof, has a lot of kinks to get out. Staff very sweet, but service not smooth. They really lack food options for vegans at the hotel.

Room Tip: If you don't like walking, ask for a room near the Mahon lodge and/or near parking.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenShank99, Manager at Four Seasons Resort Scottsdale at Troon North, responded to this review, January 14, 2013
Thank you for taking the time to write a review of our resort following your stay with us.

Your review regarding our new restaurant will definitely be passed onto our Food and Beverage Director. We only want our guests to experience the absolute best, and we are genuinely sorry this was not the case for you during your visit.

We are happy to learn you enjoyed the Resort’s location, your room, as well as the service.

Again, thank you for your feedback and we do hope to have the opportunity to welcome you back.

Sincerely,

Ben Shank
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 9, 2013

This has been our second stay at the FS Scottsdale. The hotel is an exceptional place and offers all sorts of amenities. Our kids (aged 4 and 6) especially enjoyed the kids for all seasons center and went to the pool everyday. The restaurant chef prepared individual dinners for us and came to our table to chat. We had (again) a wonderful time and we'll definitely return in 2013.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2013

Spent New Years at The Four Seasons and that should be enough said. The hotel was probably at capacity with weddings and events, as well as the holiday, but we were stilled called by name by most of the staff.

Parking? Easy. Room? Large and stocked with every comfort. Dinner? Fantastic. Room service? Spot on, hot and delicious. Check out? Did not want to leave.

The Four Seasons trains their staff to practice the Golden Rule. Everyone demonstrated it with personality and class. 100% recommendation for this hotel because her people are the best.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 9, 2013

Absolutely flawless. The service was polite, consistent, and timely. The only complaint I would have was that the weather wasn't warm enough.

We had young ones with us but had scheduled activities each day away from the hotel, so we couldn't comment on the organized activities for children.

Nice walk to Pinnacle Peak State Park too. Great hiking trail there.

Room Tip: Staying in the units on the east side of the property allow you to park your car right in front of y...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Scottsdale at Troon North

Address: 10600 East Crescent Moon Drive, Scottsdale, AZ 85255
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale > Troon North
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Scottsdale
#1 Top resorts Hotel in Scottsdale
#2 Luxury Hotel in Scottsdale
#2 Spa Hotel in Scottsdale
#3 Family Hotel in Scottsdale
#4 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Scottsdale at Troon North 5*
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Also Known As:
4 Seasons Resort Scottsdale At Troon North
Four Seasons Resort Scottsdale At Troon North Hotel Scottsdale
Four Seasons Hotel Scottsdale
Four Seasons Scottsdale
Scottsdale Four Seasons

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