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“Overall pretty good -- but not quiet and some glitches to work out” 3 of 5 stars
Review of FireSky Resort & Spa - a Kimpton Hotel

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FireSky Resort & Spa - a Kimpton Hotel
4.0 of 5 Resort   |   4925 N Scottsdale Rd, Scottsdale, AZ 85251 (Formerly Caleo Resort & Spa)   |  
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Tequlia + Tanlines
Ranked #16 of 78 hotels in Scottsdale
GreenLeadersSilver level
Seattle, WA
1 review
5 helpful votes 5 helpful votes
“Overall pretty good -- but not quiet and some glitches to work out”
3 of 5 stars Reviewed March 25, 2007

We just returned from a three-night getaway at the Caleo. Overall, they've clearly put a lot into their recent renovation. What they could re-do, they did pretty well (lobby, restaurant, retro-fitted designs in the rooms). The spa is small but the treatment rooms are lovely. But at the end of the day, it's an old collection of buildings and there's only so much you can do without tearing the whole thing down. From a service perspective, they have work to do to pull the 3 elements together -- hotel, restaurant, spa. It seems they operate very separately from each other and don't really know what they're each doing.

Pluses: beautiful lobby and courtyard (it really does look like their photos), decent new on-site restaurant and bar serving lots of organic ingredients, location in Scottsdale (if you want an urban setting), shuttle service around the area if you don't have a car, proximity to spring training ballparks, great spa experience (although a bit pricey compared to what I'm used to).

Minuses: no indoor walkways (bad since it rained most of the time we were there), the pools were clean but the hot tub looked really suspicious, VERY LOUD maid/cleaning service in the morning (one example: vacuuming hallway outside our room at 7:44am), thin walls and slamming doors (not for those who want to "sleep in"), eager but limited food/drink service in the pool area (understaffed), no hot water one afternoon (said the boiler was shut down)

Overall: Unless you're a super-early riser who sleeps like a rock .... at this price point, I would recommend going there for dinner one night on their restaurant patio overlooking the beautifully-lit courtyard, but would sleep somewhere else.

  • Liked — lobby, courtyard, location
  • Disliked — shabby buildings, loud cleaning service, overall noise
  • Stayed March 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brookfield, Wisconsin
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed March 6, 2007

My husband and I stayed here for 3 nights after returning from Cabo before heading home to Wisconsin. We wanted to experience Scottsdale, but not in a big resort since we had so little time and didn't want to pay $$$$. We made a reservation with the hotel directly requesting a courtyard room. When we got there, we were told there were no courtyard rooms available and were put in bldg. 200, facing the back. It was quiet but the room was less than what we expected. Old TV, flimsey patio door, burnt out lightbulbs (I would expect these things to be taken care of before new guests arrive), very small vanity and bathroom areas. We were constantly in each other's way. We were able to change rooms for the next two nights and were moved to bldg. 400. We were put in an end room (since we are very light sleepers and asked for a quiet room). The room was extremely noisy, with the outside door slamming shut all night long and the maids right across from us making all sorts of noise and speaking loudly early in the mornings. The room, again, was less than stellar. The toilet leaked on the floor, something they must have known about since the water was actually turned off by the nozzle under the toilet). The heat did not work for both nights. The first night the maitenance man came and fixed a valve. When we called the next night to say it wasn't working again, they said they would have someone check it out. We called before going out to dinner and were hoping it would be fixed, again, by the time we returned. It was not and my husband called again. We waited and no one came. He called AGAIN. We finally gave up and got into bed, lights out. Then came the knock on the door from the maintenance man to check on the heating. At this point, we were already in bed and were not about to have a worker in our room. My husband did complain to the front desk and asked to have the message passed on to the manager that were wanted one night removed from our bill. They were gracious enough to do that, but it didn't help that we froze all night.

The "first impression" was because of the outdoor entrance and lobby. Very nicely done, warm and friendly. Little fires going on, and colors/patterns the "Kimpton" look. The courtyard with pool area was beautiful expect for many DEAD bushes that should be removed. They certainly ruin the look. The good feeling stops there when you enter your room. Just your basic motel room. And I don't get the previous reviews about comfortable beds. It wasn't like they were the new pillow tops or anything like that. They weren't uncomfortable, but were nothing special. We also had to ask for foam pillows since we can't sleep on feathered ones.

We were also surprised that there was a charge of $6 for 15 minutes of internet time. For the price of the rooms, I would think it would be free. We went over to the Doubletree to rent a car and they had free internet sitting right there just off the lobby for anyone to use.

We were charged the higher rate for the first night even though it wasn't a courtyard view, but being that they took the last night off, we didn't argue about $25 extra.

The concierge was extremely helpful. She recommended some great restaurants, two of which we tried: Wildfish by the mall and Roaring Fork, right across the street. Fabulous on both!

So the leaky toilet, the burnt out bulb, no heat and loud noises. Hmmm, would we stay there again? No.

Stayed March 2007
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2007

We stayed in May expecting a 3-star resort, but we found that Caleo deserved much higher. It was an amazing value. The pool is gorgeous--especially at night. Our room had the most comfortable bed I have ever stayed at!! I still regret that we were unable to get any spa services, but if you stay here book ahead for them. Also, they have amazing room service--especially the chocolate desert!

  • Stayed May 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 26, 2007

Trust all that you read here. It is all true. No restaurant, no bar, no room service, no fitness center. Mis-matched furniture. Stained bathtubs. Chipped tile. Paper thin walls. Lovely views of parking lots and busy roads. In the land of Scottsdale resort properties, this one could more appropriately be classified as a motel!

  • Stayed February 2007, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ponchatoula, louisiana
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 25, 2007

We stayed here attending a business conference and we really enjoyed it. First, know that this hotel is currently having a facelift. There is no restaraunt just yet (should be completed March 2007) and no bar just yet (assume it'll be part of the restaraunt?) but they do have buffets and limited room service. The food is fresh, pretty good for hotel food and a little off the beaten path (healthy, different). The back-up alarms can be a litle distracting when you're having a massage in the spa; but really, you're getting a great massage in a relaxing, southwest, candlelit atmosphere, so you can forgive a back-up alarm here & there. Even with the renovations, the place is beautiful. Fireplaces and places to sit & talk are everywhere outside. The lobby is kinda breathtaking. The meeting facilities are above average, tho there is the occasional technical difficulty. The rooms are spacious and the beds are fabulous! You literally sink into the bed. I loved the balcony on our room. The room was non-smoking, but I could smoke outside and enjoy the cool, crisp morning with a good cup of coffee and watch the little rabbit out for his morning stroll... I am not making it up! This is a pet friendly hotel, so it makes sense that they are generally animal friendly. I found it so charming; like Luna, our goldfish roommate.

I never encountered a single member of the staff who was less than friendly. Every single one of the staff was helpful and friendly and went out of thier way at times to assist us. Kudos to the bell staff: those guys man the desk and drive the shuttle and they are great! We felt, even after we checked out, that they went the extra mile. I would SO stay here again. But only after the renovation is done.

Stayed February 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 19, 2007

We stayed at this hotel last weekend. I asked for a room on the second floor facing the outside of the hotel (not the pool or courtyard). We got a room with 2 queen beds that faced the backside of the hotel. The view was nothing spectacular (another building across the street) but the room was quiet. You can hear people as they walk down the hallways and the floors are really thin, so ask for the second floor. The sheets were clean and the bed was comfortable. The white towels had dark red stains on them and I had to exchange a set of towels for new ones. The bathroom was in bad shape. Stains in the tub and along the shower walls, toilet was scratched up, marble floors had stains on them. The location is on a main street so it's not in a remote location (if you're looking for some peace and quiet, not the place). It's within walking distance of the mall. The drinks and the food was pretty good at their cafe. I had to walk over to the cafe since no one would answer the room service phone when I called 3 times in one day. Overall, just a mediocre hotel (not a resort). I've stayed at better Kimptons.

  • Stayed February 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagstaff, AZ
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 19, 2007

We stayed there and thought it was a great location, beautiful property and very friendly staff. The rooms were nice, clean and tastefully decorated. The spa and pool were wonderful! I will definately be staying longer next time.

  • Stayed February 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about FireSky Resort & Spa - a Kimpton Hotel

Address: 4925 N Scottsdale Rd, Scottsdale, AZ 85251 (Formerly Caleo Resort & Spa)
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Scottsdale
#5 Spa Hotel in Scottsdale
#7 Luxury Hotel in Scottsdale
#7 Top resorts Hotel in Scottsdale
#12 Romantic Hotel in Scottsdale
#12 Family Hotel in Scottsdale
#22 Business Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — FireSky Resort & Spa - a Kimpton Hotel 4*
Official Description (provided by the hotel):
FireSky Resort & Spa is truly an oasis in the heart of Old Town Scottsdale. This luxury boutique hotel is remarkable for its Jurlique Spa, unbeatable location, exceptional service, sumptuous amenities, and the adjacent Taggia restaurant, Aqua Pool Bar and Taggia Lounge. The area boasts more than 250 golf courses, the Scottsdale Fashion Square, Waterfront district, Phoenix Art Museum, Taliesen West – the Frank Lloyd Wright School of Architecture and nearby Sedona and Salt River Canyon. ... more   less 
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Also Known As:
Firesky Resort And Spa - a Kimpton Hotel
Firesky Hotel Kimpton
Firesky Resort Kimpton

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