We recently stay at this resort for a family member's wedding. We were very disappointed when we arrived to hear about all of the extra's we had to pay for and the penalties for not complying with requests. First off, the Wifi is $12/day and that is generally included at other places. We didn't buy the Wifi and nobody in my family knew how to access it because we would rather not risk our kids getting on and have to incur the charges. To our surprise, we were charged for it when we checked out. We didn't use it at all, but the gentleman who was checking us out said that sometimes wireless devices connect automatically. Why should we be blamed or charged for that?? As you exit the pool areas, the gates have signs that request you leave your towels in the pool area. In actuality, if you take the towel to your room, they charge you $10. It would be nice if the sign inferred there would be a monetary penalty for non-compliance with their request. The first night we were at the resort, we gathered at a very nice pool that was not the main more heavily used pool. Starting the second day, a company reserved the pool for the rest of the trip. OK, our favorite spot was now off limits, but the sad thing is, there were rarely any company employees at the reserved pool, most of them hung out at the main pool! The beds were very hard for my taste, but that is just my opinion, to others it may be just right. The fridge in the room could only be unlocked with the minibar key and if you dared take out the items to fill it with your own, it is my understanding you would be charged for the items you took out, even if you merely sat them on the counter and didn't actually consume them so we bought styrofoam coolers and left their fridge alone. It was a very nice resort though and staff seemed to work constantly to keep it that way. They were all very courteous and even offered a ride if they passed and you were walking. The restaurant in the lobby was nice enough but offered wonderful entertainment in the form of a musician they had just started booking that weekend. The breakfast buffet was nothing special and very overpriced, in my opinion. The major complaint I have is that we were there for a family function and the bride booked "a block of rooms". However we were all spaced very far apart from each other. Not sure if that was an accident or purposeful action, but it made being together a challenge.
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- Also Known As:
- Scottsdale Plaza Hotel Paradise Valley