The best way to sum up the Scottsdale Plaza Resort is: It's the 3 star hotel that somehow snuck into your Hotwire/Priceline search results as a 4 star. I had contemplated upgrading to a suite, but I didn't. I have noticed a trend here that the better reviews seem to be made by those who stayed in a suite/casita, and the less favorable are the ones that stayed in what basically amounts to a motel (exterior entry, tub/shower are separate from sink/closet area. The grounds are beautiful, I will say that, but unfortunately this is a "hotel" and not camp ground, so I can care less how fabulous the grounds are when I am in the room. I live in Chandler and love my Scottsdale staycations, for this particular trip I had my best friend in town for Madonna. I felt horrilbe how much I brag about my stays at Hotel Valley Ho, Doubletree, Montelucia, Princess, etc, and then this is where I took him. Eek! The hotel WANTS to be 4 stars, I will give them that. The minibar offerings alone and their mini bar prices reflect that. I was also charged double each night for internet, I used the hotel website to contact them and never heard back, but when I called they took the charges off without an hassle. Also, we had won pit tickets for Madonna and needed to pick them up at the box office. The box office at US Airways Arena closes at 8pm, but we knew the Material Girl wouldn't take the stage until 10:30pm so figured we'd be leasurly and show up as we pleased. We contacted the concierge to try and find out if they had the inside scoop on the box office and to see if this was going to be a problem. I have worked in 4 and 5 star properties in Vegas, BFF is a concierge in Vegas, if either of us had received that call we would have done our best to find out and put our guest's concerns to rest. It was a quarter after 7, we had just drove in from Vegas, and if we had to be there at 8pm to get our vip bracelets, we would have had to forgo showers. Our call to the concierge (or perhaps it was afterhours, so it was front desk) met with "I don't know, mmm, ya, sorry." Not very 4 stars, and so we sat in our room, both of us on our cell phones, calling every phone number we could find for the arena. The lack of help from the front desk at that time didn't phase us, but in retrospect it would have given me the opportunity to say how AMAZING the service was, regardless of the outdated furniture/carpet/drapes. Unfortunately it was lack luster. :/ Would I go back? YES! Well, assuming I booked a 4 star in Scottsdale on Hotwire (non refundable) and ended up here. Would I be happy to return?? NO!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. Hosting a friend is an important task, and we regret to hear your stay did not meet your expectations. It's also disappointing to hear the service was anything less than exceptional. Our four-star rating reflects our on-property amenities including multiple dining locations, full-service spa, fitness center, room service, property size, pools and room accommodations. We are always working to exceed guest needs, so we appreciate the opportunity to make adjustments based on your input. We hope you had a wonderful time at the Madonna concert.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.