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“The reviews are wrong! Great resort.” 5 of 5 stars
Review of Scottsdale Plaza Resort

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Scottsdale Plaza Resort
4.0 of 5 Resort   |   7200 North Scottsdale Road, Scottsdale, AZ 85253   |  
Hotel amenities
Ranked #63 of 78 Hotels in Scottsdale
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
“The reviews are wrong! Great resort.”
5 of 5 stars Reviewed November 13, 2012

After reading the negative reviews, I was worried about this resort. To my surprise, it was a very enjoyable 4 night stay. The rooms are comfortable, clean and well appointed. The grounds and facilities are gorgeous! Everything is well maintained. The pools are beautiful and the fitness center is outstanding. I took several group fitness classes there and the instructor was terrific. If you are looking for a generic big box hotel, you won't like it. But if you want a warm, hospitable and resort-like experience, this is the deal!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, December 18, 2012
We appreciate the incredibly positive feedback on your stay at The Scottsdale Plaza Resort. Our fitness instructor, La, is wonderful, and we're glad you were able to take advantage of our advanced fitness center. We believe our exceptional amenities including three on-property restaurants, Salon and Day Spa, tennis courts, fitness center with specialized classes, pools, and private casitas make a stay at our property a unique experience. Thank you for choosing to stay with us. We hope to see you again in the future.
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555 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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Saint Louis, Missouri
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 13, 2012

The grounds of this hotel are beautiful, and extremely well kept. The rooms are a little bit dated, particularly the bathrooms. That said, they were kept impeccably clean, and the bed seemed to be relatively new and was extremely comfortable. Pool areas were great.

I ate at JD's which was the more casual of their restaurants. It was bar food, nothing extremely good or bad about it, and the service was fine.

The place is pretty spread out, which didn't bother me, but if you are unable or unwilling to walk very much, you'll need to call the desk to get to and from the various places in the resort.

I wouldn't hesitate to come back here. Frankly, when I come to Scottsdale, I want to spend as little time inside as possible, and the clean, comfortable room suited me fine.

Room Tip: If you stay in the 800's or 900's, you are close to a smaller, but more private and less cro...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 13, 2012

We just returned from our weekend stay at The Scottsdale Plaza. It was nice. The room was quite dated, but clean and comfortable. (I am a tough judge of cleanliness, and they passed!) The room was quiet and not too many people were around.

We paid about $90 a night via Priceline, which I still consider expensive for what we got. No internet, no paper, coffee or water in lobby, or any "extras." As other reviews noted, the resort is very large, and it's a bit of a walk if you are in one of the far buildings. I believe you can call the guys at the front door and they will come and pick you up in golf carts if you'd rather not walk. It was much too cold for us to sit by the pool, and we did not play tennis or eat at any of the restaurants. I also did not check out the fitness center. The grounds looked well maintained but the main areas were dated. The location is great for activities around Scottsdale. We were not there much, so I don't have too much to stay. There are many other places in Scottsdale, so I plan to try and find a good bargain at those hotels before coming back here...but our stay certainly wasn't terrible.

Room Tip: Ask for a room closer to the main building.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
305 reviews 305 reviews
68 hotel reviews
Reviews in 98 cities Reviews in 98 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed November 12, 2012

On Scottsdale Road, about three miles north of Fashion Square, the best darn shopping center in the West! Lots of two-story buildings spread out over forty acres. Excellent meeting, reception, meals, service. Built in 1977, shows some age, but they are constantly working to keep up buildings and grounds. Reasonably priced - something you can't always find in Scottsdale. I'd be glad to attend another meeting here!

Room Tip: Get in building as close as possible to main building.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
258 reviews 258 reviews
61 hotel reviews
Reviews in 90 cities Reviews in 90 cities
248 helpful votes 248 helpful votes
1 of 5 stars Reviewed November 8, 2012

My confirmed reservation requests a quiet room - check in requesting a quiet room and hey presto at 5pm the hotel completely blocks my pool view setting up their work area for a private pool side dinner function for a large insurance company - how would you react when you have 5 to 10 banquet staff directly looking into your room? Ridiculous! I call Ms. 'E' and get a 'sorry' and then silence - when requesting a room change I am told this will be a problem - interesting response - terrible if you ask me. I ask for a free dinner and leave me where I am and 41 minutes later I get an offer of a $ 35.00 credit towards dinner i.e. I cannot be trusted to not overspend more impotantly Mr. Reading sees the value ofthis situation at $ 35.00 which is really a $ 10.00 food and beverage cost.
there are many hotels fighting over limited business during this recession - $ 12.00 a night for internet, noisy a/c in regular rooms and the front desk response I received I call terrible
All of this could have been avoided by empowering the front desk to be proactive - not my experience. I sincerely hope that Mr. Reading reviews this review as we met directly where I confirmed I turned down the $ 35.00 on principal.
All it would have taken was for banqets to make one phone call to front desk as a standard s.o.p. to not block individuals out of the pool dinner group to stay in my room which by the way was a suite!! Hope they do better in the future when bookig other poolside events!

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, December 13, 2012
Thank you for the feedback on your stay with us at The Scottsdale Plaza Resort. It is our goal to provide quality customer service and apologize that your needs and expectations were not met. We continue to strive for excellence in every aspect of our resort and will use this information in order to improve our efforts. We hope you will give us another opportunity in the future to accommodate your stay.
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Prescott, Arizona
Top Contributor
83 reviews 83 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed November 8, 2012

The Scottsdale Plaza seems somewhat dated, but is a good place to stay while visiting Scottsdale... provided you can find a reasonably discounted price on the web. At full price, there are nicer, newer choices in the area. The rooms are clean and comfortable, if not exactly plush. A plus in my book is that each room has an outside entrance, no hallways. On the negative, ice machines are not easily found, if you don't know where to look. I didn't see signage or anything on the campus map pointing to ice machines. I had to call the front desk to ask for directions to the nearest ice machine.

All 'n all, not the worst or best for Scottsdale lodging.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, November 28, 2012
Thank you for staying at The Scottsdale Plaza Resort. We appreciate your feedback on the ice machines. Customer service and property maintenance are extremely important to us. We are glad that both of these areas met your expectations and hope you will choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
134 reviews 134 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed November 6, 2012

I stayed here 2 nights as part of a business conference. I found the property to be beautiful, expansive and well kept. Gorgeous pools and hot tubs spread through the complex. The rooms however, are a little dated which also make them look dirty and is the source of the lower ratings from other reviewers.

We stayed in a cottage near the back of the property. Each cottage had an sidewalk leading up to the door, which lead to a living room/kitchen area. These front rooms were quite large and well decorated. The living room had a pull out couch and the kitchen had a separate table with 4 chairs around it. A hallway lead back to the bedroom on the left and a bathroom on the right. Straight ahead was a door that lead to another cottage if you had a large family and needed to have connecting rooms.

The bedroom had a king size bed with a mirrored closet across from it. It seemed cramped with the TV on a side wall. It seemed old and the bed was hard.

The bathroom was really the area that bothered me most. The tiles were either old and stained, or dirty. There was an open soap bar already in the tub. Fresh toiletries were not left on the counter which made me wonder about the cleaning staff. The hairdryer on the wall did not work and the tub/shower made the toilet area cramped.

Even though I felt the room was not up to par, I couldn't help but picture a wedding party on the property with all the guests staying in the cottages. The property is just beautiful! I feel that the management is attempting to make upgrades and are currently working on the spa. The other area they will have to make major improvements is with restaurants and bar food. We sat by the pool and rarely found anyone providing service. The dining room had few people and few servers.

The property needs to make some improvements, but in the mean time, it is a good buy for a family with lots of things to do in the area.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Scottsdale Plaza Resort

Address: 7200 North Scottsdale Road, Scottsdale, AZ 85253
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Scottsdale
#17 Luxury Hotel in Scottsdale
#21 Top resorts Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scottsdale Plaza Resort 4*
Number of rooms: 404
Reservation Options:
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Also Known As:
Scottsdale Plaza Hotel Paradise Valley

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