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“Dated resort” 2 of 5 stars
Review of Scottsdale Plaza Resort

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Scottsdale Plaza Resort
4.0 of 5 Resort   |   7200 North Scottsdale Road, Scottsdale, AZ 85253   |  
Hotel amenities
Ranked #61 of 78 Hotels in Scottsdale
Apeldoorn, The Netherlands
Top Contributor
80 reviews 80 reviews
35 hotel reviews
Reviews in 44 cities Reviews in 44 cities
65 helpful votes 65 helpful votes
“Dated resort”
2 of 5 stars Reviewed June 9, 2012

We're sure that the Scottsdale Plaza resort was nice, in former times. But to be honest, that must be some time ago. We were located for a few days in the remodelled part of the resort, at least, that is what the someone of the desk said when we checked out. We were not aware. The furnishing and decor looked outdated -though someone who appreciates an enormous wall mirror next to the bed would be in heaven- , the fridge hardly worked (we checked with one of the congierges, it is not supposed to cool a lot?), a number of ice machines out of order, noisy airco, and in the bathroom someone forgot his carpenter's level.

However, the room was clean and the bed was good.

Apart from that, we did not feel we were in a real resort, apart from the resort fee, Internet for $13 a day, a 2x2 pancake + 2 juice breakfast for $35 and recorded phone messages from the manager, telling us what specialities the onsite restaurant Remington's had to offer that day. Hmmmm...

A remarkable detail indicating the lack of progress/lack of investment (?) in the resort, is the 'interactive tv menu' offering Gamecube games for 6.95 an hour. The Gamecube was discontinued in 2005!

One positive, though. Most of the personnel was very nice and helpful. We will not return, but we will remember the friendliness of the ones working in the Scottsdale Plaza.

Room Tip: Rooms 2xx are remodelled
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  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Scottsdale Plaza Resort, responded to this review, June 22, 2012
Thank you for staying at The Scottsdale Plaza Resort and we appreciate your feedback regarding your stay. We are happy to share your suggestions with the rest of the team to help improve stays for our guests. If you have any other feedback regarding your stay, please feel free to email us at kellyr@scottsdaleplaza.com. We hope you will consider us in the future.
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544 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Vancouver
Top Contributor
94 reviews 94 reviews
94 hotel reviews
Reviews in 61 cities Reviews in 61 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed June 5, 2012

The hotel has very nice grounds, pools, etc, however the rooms are dated. The room is spacious, but the bathrooms feels very dated as does some of the furniture. Its definitely not 4*. What really really irritates me however is the "resort fee". What is the "resort fee" for??? It is not optional and yet from what I could tell, nothing in addition to what any other hotel offers was given for the "resort fee". Does it include breakfast? No. Does it include wifi? No. Spa credit? Definitely not. So what does it include? To expect someone to pay $13/day for wifi IN ADDITION to the resort fee is just rude. If the resort fee is not optional then you must include it in the room rate, otherwise it is completely misleading. The advertised room rate is essentially false advertising. Could someone from the hotel please respond and notify the world what the resort fee is...that any hotel in London, Bangkok, San Francisco or Vancouver doesn't charge.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marshfield, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 3, 2012

We stayed at this hotel for one night while in transit between Phoenix and Northern Arizona. Overall, this was a great resort. The rooms met expectations (although the other reviews about the noisy air conditioners and locked mini-bars are accurate) and the grounds were beautiful and well maintained.

There were several nice pools, a hot tub truly as large as they advertise, what appeared to be a nice day spa, tennis courts and multiple restaurants. There are also multiple shopping centers and restaurants within a few minutes.

Cons: Loud air conditioner in rooms, expensive in-room internet, exorbitant resort fees (if you don't book through name-your-own Priceline or similar) and Sunday night concerts a couple of blocks away which can be loud until 10:00pm or so.

Overall, this is a property recommended for those not accustomed to staying at ritzy resorts (such as a young couple like us). Those that are used to expensive resorts routinely would probably be disappointed with small details.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, June 5, 2012
Thank you for staying at The Scottsdale Plaza Resort during your trip! We're glad to hear you enjoyed all of our amenities and we appreciate your feedback regarding the Wi-Fi. You may also be pleased to hear we are updating our rooms, which should be finished sometime in mid-June. Again, thank you for your stay and we hope to see you again next time you are in the area!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 3, 2012

Booked this hotel for a girl's weekend for 6 of us flying in from all over (and a couple locals). The service at the hotel was fantastic!! It's close to old Scottsdale, so the hotel provided a free shuttle service downtown (we gave the driver a good tip!) we had to grab a cab back to the hotel after a night on the town, but its only a $10 ride.Shout out to Mark on the night staff who golf carted the 6 of us back to our suite ( at 3 am), noticed the pull out bed wasn't made up, so set it up for us, got us sheets & pillows, generally just went above and beyond to ensure we were well taken care of. This was the most notable example of the great customer service that we experienced while there, but certainly not the only example. I would highly recommend this hotel to any groups looking for a resort in Phonenix that a good location to Scottsdale without the arrogant attitude and unreasonable rates you find in the heart of Scottsdale!!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, June 5, 2012
Thank you so much for your glowing review of our resort. We're so happy to hear you and your friends had a great time during your trip to Scottsdale. We're glad to hear your experience with our staff was pleasant. Many are well-seasoned in the hospitality industry and have been with The Scottsdale Plaza Resort for many years and we're glad you were able to experience this first-hand. We hope to see you again soon for your next girl's weekend in Scottsdale, or any other occasion that may bring you back into town! Thank you again for the kind words and be sure to "like" us on Facebook to keep up to date with our latest offers, events, and news!
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Los Angeles, CA
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 31, 2012

We named our own price on Priceline for a 4-star hotel and got this resort. We were at first really excited because the pictures online are beautiful, but when we arrived at our room, it was definitely not 4-star worthy. Fortunately because we had named our own price, we didn't overpay for our stay (otherwise we would have felt very ripped off). Also, we did not have to pay the extra $17/night resort fee since it was already included in our Priceline quote (thank goodness).

Grounds and common areas (lobby, etc.) are very beautiful and well-kept, but the rooms are mediocre. There is no free Wi-Fi (they will charge your room), and at the business center you have to pay several fees to use the computer ($ just to log on, $ for each minute, $ for each printed page). They do have complimentary boarding pass printing though. They have snacks and bottled water in the room (with a list of how much each costs). They also have a small package with sunblock and chapstick near the sink (with a brochure listing its price). Soon we were too scared to touch anything in the room without incurring some extra fee!! Haha!

Our room for the most part was pretty clean, aside from the 2 Dayquil gel capsules that were on the closet floor. The pillows also smelled like wet dog... which was kind of gross. The A/C unit is loud, but works like a champ. We got a good night's rest because the place was very quiet.

Loved the bunnies frolicking on the grass around the resort.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, June 5, 2012
Thank you for your review and for choosing The Scottsdale Plaza Resort. We appreciate the feedback regarding the Wi-Fi and rooms. We are currently in the process of updating our rooms for a more comfortable stay for our guests, which should be completed sometime in mid-June. We appreciate the feedback to help us get better and we will be sure to share it with the rest of our team. We're glad you had a good night's sleep and got to visit with the bunnies, as well! We hope to see again for your next trip to Scottsdale!
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Peoria, Illinois
Reviewer
3 reviews 3 reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 31, 2012

The Scottsdale Plaza Resort is a "must stay" for traverlers. The entire experience was magical. My wife and I stayed for 4 nights and were truly blown away by the great staff, beautiful grounds & numerous ammenities. They have several pools to choose from (which never close), several great bars onsite, "Remmingtons" a 5 star restaurant, breakfast buffet, tennis courts, and a salon. I bought my wife a Sweedish Massage and Facial while I had cocktails by the pool. She loved it !!!! The staff go up and over to make every minute of your stay first class. We stayed in a Patio Room, w/king size bed !! This room has a seperate living area, couches, wet bar, built in fireplace and a flowered garden patio for privacy and romance. We loved it.. I had business the 1st day of our stay and my wife simply relished in the many offerings of the Plaza Resort. We bar hopped on the grounds, then ended up at Remmingtons for a fantastic dinner..!!!! I have stayed at 5 stars from the Drake in Chicago, to the Hyatt Resort of Tampa and the Scottsdale Plaza simply sets a new benchmark for quality...If your staying in Phoenix- Do yourself a favor, Stay at the Scottsdale Plaza Resort. The front desk even suggested we eat at the "Orange Sky" restaraunt at Talking Stick Casino, 8 miles into the desert !! Great Call !! Thanks We will be back....

Room Tip: Try the Patio Room, very classy !!!!!
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, June 5, 2012
Thank you so much for your fantastic review regarding your stay at our resort. We're so pleased to hear that you had a pleasant experience overall. Many of our seasoned staff members have been with us for many years and we are happy that they provided you with exceptional service. We hope to see you and your wife soon for your next stay in Scottsdale! You can always "like" us on Facebook to keep up to date with all of our events and special offers! Thanks again for your kind words!
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Prairieville, Louisiana
Top Contributor
120 reviews 120 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed May 22, 2012

We are currently staying at this resort and the staff have been over the top great! The reason I didn't give 5 stars is because they are still a little dated, they do however appear to be putting in new carpet , which would make all the difference. and they now have flat screen tv's . The a/c works great and they are spotlessly clean. We have eaten at the pub which was delicious (Potato skins and a pile of nachos a mile high and the dirty martini was huge and perfect). We asked for a special order for room service and were treated like royalty and all our requests were met and then some. There are carts available to shuttle you anywhere on the property which is an added bonus.. YOU HAVE TO EAT AT REMINGTON'S It is the steak house where you can currently eat two for one entree's the manager Michael and his team where enthusiastic to help meet all your desires and he food was amazing, portions where huge, drinks were certainly not watered down even during happy hour..Would definately travel here again

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottsdaleplaza, General Manager at Scottsdale Plaza Resort, responded to this review, May 23, 2012
Thank you so much for your review, Elisa! We're glad to hear you are enjoying your stay at the Scottsdale Plaza Resort and have had a pleasant experience with our staff! We appreciate your suggestions regarding more updated rooms. You are correct that we are currently in the process of updating our rooms for our guests' comfort and we hope to see you again next time you're in town! Enjoy the rest of your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scottsdale Plaza Resort

Address: 7200 North Scottsdale Road, Scottsdale, AZ 85253
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Scottsdale
#16 Luxury Hotel in Scottsdale
#21 Top resorts Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Scottsdale Plaza Resort 4*
Number of rooms: 404
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Also Known As:
Scottsdale Plaza Hotel Paradise Valley

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