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“I don't recomend the Best Western @ The Apache Gold Casino” 2 of 5 stars
Review of Apache Gold Hotel

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Apache Gold Hotel
San Carlos Avenue, San Carlos, AZ 85550 (Formerly Best Western)   |  
Hotel amenities
Ranked #1 of 1 Hotels in San Carlos
Anchorage, Alaska
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“I don't recomend the Best Western @ The Apache Gold Casino”
2 of 5 stars Reviewed October 11, 2005

I don’t recommend the Best Western @ the Apache Gold Casino. The rooms are ok, but not really great and the staff is horrible. There is an obvious disregard for any customer service and staff is highly unmotivated. The key cards for the room had to be reprogrammed twice a day and the wakeup calls requested for both nights went unnoticed.

The food at the casino is ok, but again the service is terrible. The pool is nice, the spa is warm and the sauna is actually really hot! The pool, spa & sauna are wonderful but the rest of the place is for the birds.

  • Stayed October 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    35
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    18
    11
    13
See reviews for
17
46
5
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed June 23, 2005

Talk about bad management, this hotel is the worst in the country. All during our stay we had problems with our room from the TV not working to the security locks on the door not working. We would call the front desk over and over again and get no answer and when we went down to the front desk we were told they did not have time for us. Even after filing a complaint with best western corporate offices the manager refused to even offer an apology. Not only do I not recommend this hotel I would ask that you call and let them know you will not be staying their because of this review.

Don’t risk your precious vacation time on a hotel that does not respect your business and has no time for you!

Stayed June 2005
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Carlos hotels

A TripAdvisor Member
4 of 5 stars Reviewed April 30, 2005

WE stayed here in march of 2005 found it to be very nice,clean,it was apache gold casino (best western) would stay their any time very very quite, which is very important to us.. a great get away . all staff and employees were super and helpfull .

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed July 7, 2004

On June 9, 2004 We took friends from Sun City, AZ to stay at the Best Western Hotel and Casino in San Carlos, Arizona.

We reserved 2 rooms next to each other. We arrived around 4 p.m. and stayed until 11 a.m. the next day. I put the rooms on my credit card. The stay it self was fine, we ate dinner at the casino resturant because they no longer offer the buffet durning the week, only offered on Fri, and Saturday. At 9:0'clock p.m. we had hot Tea in our room and called it a night. next morning we had breakfast and then checked out.
Imagine my surprise when I received my credit card bill and was charged an additional $150.00 because they said we left pet hair, and pet food in both rooms. WE HAVE NO PETS, TRAVELED WITH NO PETS, OWN NO PETS. When we called the Best Western we were told ..that housekeeping said we left food and hair and feeces in the room from the so called pets. And they would not take the charge off our credit card....ONCE AGAIN...WE OWN NO PETS AND TRAVELED WITH NO PETS...we explained that maybe housekeeping had the wrong room written down, they told us no...WE HAD PETS. AND WOULD NOT CREDIT OUR ACCOUNT. ONCE AGAIN WE OWN NO PETS..... WE WERE PUT IN OUR PLACE AND CALLED A LIAR. WE LIVE ONLY 7 MILES FROM THE BEST WESTERN and thought we would take our friends and be a nice treat away from the home....WE WILL NEVER STAY AT THE BEST WESTERN AGAIN MUCH LESS GIVE OUR FRIENDS OR FAMILY OR ANYONE WHO WILL LISTEN A RECOMMECTION TO STAY AT THAT HOTEL. WE ARE 4 - 79 YEAR OLD'S WHO HAVE NOTHING TO GAIN IN LYING ABOUT IF WE HAVE PETS.

Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apache Gold Hotel

Address: San Carlos Avenue, San Carlos, AZ 85550 (Formerly Best Western)
Location: United States > Arizona > San Carlos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in San Carlos
Price Range (Based on Average Rates): $
Number of rooms: 146
Reservation Options:
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Also Known As:
Best Western San Carlos
San Carlos Best Western
Apache Gold Resort

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