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“Liked the room but not the staff!” 3 of 5 stars
Review of Apache Gold Hotel

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Apache Gold Hotel
5 Miles East of Globe, PO Box 1210, San Carlos, AZ 85550 (Formerly Best Western)   |  
Hotel amenities
Ranked #1 of 1 Hotels in San Carlos
arizon
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Liked the room but not the staff!”
3 of 5 stars Reviewed February 7, 2009

The Best Western San Carlos Az
Date, Feb 5th 2009
We went to San Carlos to ride the train which was really nice. We spent the night at the hotel, did'nt realize just how many buses were brought in from Phoenix and the surrounding areas. Everyone who comes in on the bus (or who stays at the hotel) is given a coupon book for free drinks and a buy one get one free meal at the buffett. This means the casino is very crowded and the line for the buffett is out the door. I would suggest you drive 5 mins into Globe and eat there. With the exception of housekeeping, everyone else at the hotel and the casino needs to take classes in Customer Service. They were the most grumpy, unhappy people I have ever had to deal with. Its like they hate their jobs! The room was nice and clean and the bed was really comfortable, but I don't think we will go back again, the casino is way too small to handle the volume of people that go there on the buses everyday.

  • Liked — the room was clean, and the bed was comfortable
  • Disliked — the staff, very miserable, unhappy people. Never smiled.
  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Arizona
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 21, 2008

My husband and I stayed a few times at Apache Gold Casino, Best Western. Over all, the rooms are good, but need renovating. We did find them clean.

We like the casino but I have to say here is some of the people that work there, they definitely need some lessons on customer service. We found them to be grumpy and it seemed that they hated their jobs. We found them not too friendly at all (especially the people that work at the hotel).

The Apache Grill takes forever to get your food if you order off of the menu and they were not even busy at the time we ate there. However, if you get the seafood buffet on Friday and Saturday nights, that is good.

The pool and spa is under renovations, and that was from last year yet. I do not know when they will get this done, maybe in a few years from now (lol).

I hope that they can get their act together soon because we went there on Thursday thru Saturday, and they were not busy at all, maybe the word is getting around, so smarten up!

  • Liked — casino and buffet
  • Disliked — hotel staff
  • Stayed September 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Carlos hotels

Anchorage, Alaska
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed October 11, 2005

I don’t recommend the Best Western @ the Apache Gold Casino. The rooms are ok, but not really great and the staff is horrible. There is an obvious disregard for any customer service and staff is highly unmotivated. The key cards for the room had to be reprogrammed twice a day and the wakeup calls requested for both nights went unnoticed.

The food at the casino is ok, but again the service is terrible. The pool is nice, the spa is warm and the sauna is actually really hot! The pool, spa & sauna are wonderful but the rest of the place is for the birds.

  • Stayed October 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed June 23, 2005

Talk about bad management, this hotel is the worst in the country. All during our stay we had problems with our room from the TV not working to the security locks on the door not working. We would call the front desk over and over again and get no answer and when we went down to the front desk we were told they did not have time for us. Even after filing a complaint with best western corporate offices the manager refused to even offer an apology. Not only do I not recommend this hotel I would ask that you call and let them know you will not be staying their because of this review.

Don’t risk your precious vacation time on a hotel that does not respect your business and has no time for you!

Stayed June 2005
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed April 30, 2005

WE stayed here in march of 2005 found it to be very nice,clean,it was apache gold casino (best western) would stay their any time very very quite, which is very important to us.. a great get away . all staff and employees were super and helpfull .

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed July 7, 2004

On June 9, 2004 We took friends from Sun City, AZ to stay at the Best Western Hotel and Casino in San Carlos, Arizona.

We reserved 2 rooms next to each other. We arrived around 4 p.m. and stayed until 11 a.m. the next day. I put the rooms on my credit card. The stay it self was fine, we ate dinner at the casino resturant because they no longer offer the buffet durning the week, only offered on Fri, and Saturday. At 9:0'clock p.m. we had hot Tea in our room and called it a night. next morning we had breakfast and then checked out.
Imagine my surprise when I received my credit card bill and was charged an additional $150.00 because they said we left pet hair, and pet food in both rooms. WE HAVE NO PETS, TRAVELED WITH NO PETS, OWN NO PETS. When we called the Best Western we were told ..that housekeeping said we left food and hair and feeces in the room from the so called pets. And they would not take the charge off our credit card....ONCE AGAIN...WE OWN NO PETS AND TRAVELED WITH NO PETS...we explained that maybe housekeeping had the wrong room written down, they told us no...WE HAD PETS. AND WOULD NOT CREDIT OUR ACCOUNT. ONCE AGAIN WE OWN NO PETS..... WE WERE PUT IN OUR PLACE AND CALLED A LIAR. WE LIVE ONLY 7 MILES FROM THE BEST WESTERN and thought we would take our friends and be a nice treat away from the home....WE WILL NEVER STAY AT THE BEST WESTERN AGAIN MUCH LESS GIVE OUR FRIENDS OR FAMILY OR ANYONE WHO WILL LISTEN A RECOMMECTION TO STAY AT THAT HOTEL. WE ARE 4 - 79 YEAR OLD'S WHO HAVE NOTHING TO GAIN IN LYING ABOUT IF WE HAVE PETS.

Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apache Gold Hotel

Address: 5 Miles East of Globe, PO Box 1210, San Carlos, AZ 85550 (Formerly Best Western)
Location: United States > Arizona > San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in San Carlos
Price Range (Based on Average Rates): $
Number of rooms: 146
Official Description (provided by the hotel):
The Apache Gold Resort Hotel is a 3-Diamond, AAA rated hotel just 5 miles east of Globe AZ, which is approximately an hour and a half from Phoenix, on the 1.8 Million acre San Carlos Apache reservation. The hotel is connected to the Apache Gold Casino & Resort, which offers gaming, dining, a sports bar, coffee shop, a swimming pool, RV park, filling station, and the 18-hole Apache Stronghold Golf Club. Stay & Play and Golf Club packages are available. This High Desert resort offers panoramic views, cooler temperatures, and close proximity to the charming town of Globe. ... more   less 
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Also Known As:
Best Western San Carlos
San Carlos Best Western
Apache Gold Resort

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