Harkins normally runs pretty nice theaters, but I guess the manager of this one thinks he doesn't have to try. Every visit we experience some kind of problem:
The movie I wanted to see didn't appear on the time board.
Ticket and Snack people have no concept of customer service, or time.
Disgusting restrooms. I swear they mop the floors with urine. Towel remnants everywhere.
Dirty theaters. (to be fair, I've never understood why people think it's okay to throw their trash on the floor)
Broken seats. It can't be coincidence that I regularly end up in one.
Movie doesn't start on time.
Improperly formatted picture.
Presentation doesn't start on time.
Every time I complain, the person in charge acts like theyvare simply waiting for me to go away, and of course, nothing changes. Very poorly managed theater. If AMC opened one in Prescott, this one would fail.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.