Booked and paid for 2 rooms at this property 6 weeks prior to our trip. Called to confirm the week prior, and was told everything was in order for our arrival. When we arrived, it appeared the hotel was closed. The entire lobby was an empty shell, with only concrete floor. We were told the hotel had recently changed owners and would soon be a La Quinta. The hotel was undergoing extensive remodeling. The lobby was empty and torn up and dusty. The fitness center, which I needed for physical therapy, was closed due to the dust, and the restaurant/bar left something to be desired. Surprisingly, the rooms were still clean and in order. I ended up calling hotels.com and asking for a refund for the last night so we could move to another hotel. I was told we would receive a refund for the final night, and we booked into a much nicer hotel in Phoenix. This could be a nice property, but we should have been warned about the condition, considering we paid for the rooms up front.
- Official Description (provided by the hotel):
- Full service hotel. Restaurant, lounge, indoor pool, spa, and beauty shop on premises. Whirlpool suites available. 4 miles to Whiskey Row. Pet lovers can enjoy our scenic pet walk trail and a complimentary pet treat bag per pet! ... more less
- Reservation Options:
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- Also Known As:
- Wyndham Garden Prescott Hotel Prescott
- Quality Inn Prescott