The first words that come to mind are CLEAN, RELIABLE AND AFFORDABLE! When you book a privately owned non-corporate hotel/motel, there is a certain expectation. You don't typically expect to have a 4-Star experience, and you anticipate small potential issues that can come from limited staff and unknown brand value. This was not the case with my recent experience staying at the Hertitage House.
In mid March 2013, I flew into Phoenix at 10:30PM from Indiana. I then had to get to the rental car location and drive to Prescott. Worried about a potential late check-in, I attempted to call the Hotel but had no luck. Also, there was no answering machine to leave a message on. This scared me initially, and even more so when I finally arrived at 1:10AM and saw multiple neon signs flashing "NO VACANCY" and the entire parking lot filled to capacity and even overflowing (that is a good sign!). After finding the last parking spot left, I managed to make my way around the building to the office location. There I learned that the office closes at 10:00PM (welcome to western living). With nothing to loose, I put my hand in the mail box next to the door and found a key with a note attached to me. It read "Here is you key. Your room is around back. Sorry we were not open when you arrived. Have a pleasant night." Now that is the kind of sweet and thoughtful people that own this place!
When I arrived to my room and opened the door, the air was fresh and crisp and smelled like home. When the lights came on, I found myself in a decent sized room with obvious care taken to make sure the place was clean and tidy. It was truly a remarkable and unexpected sight. Still being skeptical, I pulled-back the sheets to the bed. There I found pressed linens that smelled fresh and looked inviting. I had a wonderful night's sleep. In the morning, I took a shower and was surprised to find decent pressure and the basic amenities of soap and shampoo. The towels were clean, washed and still had some fluff left to them. The only thing missing was an iron in the room. But I learned that this amenity is available free of charge from the office during normal office hours.
In the end, if you are expecting fluffy-white cotton cloud-like towels, or a strong visual presence like you would expect from the four-seasons, or some other pretentious hotel chain, then you are going to be disappointed. If however you are looking for a little jem in the desert, desire to stay at an inn where the owners are european immigrants living the American dream, and have a heart for old-world style hospitality, then this is the place for you.
I would give you one little piece of advice... along with old-world hospitality comes an underlying subtle demand for guests to respect the property, its owners. I actually inquired about some of the negative reviews posted here with the owners. As a neutral 3rd party.. and a person who got to inspect other rooms in the motel (long story), I can tell you that they were written by people who tried to 'get one by' on the owners and got caught.
At the end of the proverbial day, this place is worthy of your stay... and in our world today, a flashing neon "NO VACANCY" sign and a packed parking lot on a Wednesday night says volumes!
This is a small place. I stayed on the first floor around the back of the hotel, room 114.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest, thank you very much for the wonderful review of our motel. We really appreciate your kind and warm words and are glad that you enjoyed your stay. Cleanliness, friendliness, and great service are our top priorities here and we are happy to hear that our guests are appreciating our hard work and efforts. We hope you will stay with us again on your next trip to Prescott. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.