I was really disappointed as this place had excellent reviews. It was a great location and appeared very nice. The girl who checked us in was very nice. Our room was nice too. Shortly after check in someone started calling our room over and over. I called the front desk and was told they couldn't do anything about it and to unplug the phones. The next day after a very long day we arrived back and it was raining only to find a very large puddle in the carpet in front of our inside hallway room. The ceiling was leaking. Our lock on our door wouldn't open and we couldn't find a phone upstairs to call to the front desk, after three trips down the elevator and walking to the front of the lobby each time being assured the key card worked I was getting frustrated, the last time down the assistant manager met us at our room with no apology but did fix the room key, after that our leaky carpet was fixed, I have a feeling that this doesn't happen often as the reviews were all good. Although I didn't receive an apology from the assistant manager he did take some money off our bill.
- Official Description (provided by the hotel):
- Located just two blocks from the Courthouse Square and the famous Whiskey Row, the SpringHill Suites has been a popular downtown hotel since 1999. During 2013, the hotel completed a major renovation of all guestrooms and public spaces. The result is stunning contemporary décor still keeping with Prescott's unique and friendly atmosphere. All guestrooms have sofabeds providing for extra sleeping space and a kitchenette with microwave and refrigerator. An indoor heated pool with an adjacent patio with firepit and grills provides ample space for entertainment and relaxing. ... more less
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- Also Known As:
- Springhill Suites Prescott Hotel Prescott
- Prescott Springhill Suites