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“Great staff!” 4 of 5 stars
Review of SpringHill Suites Prescott

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SpringHill Suites Prescott
3.0 of 5 Hotel   |   200 E. Sheldon St., Prescott, AZ 86301   |  
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Ranked #7 of 22 Hotels in Prescott
Certificate of Excellence 2014
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great staff!”
4 of 5 stars Reviewed September 14, 2013

My check-in staff was friendly when i got in. But it was the breakfast staff that was right on point! The food was good with alot of options but the staff was always smiling, and made sure we had everything we need it. I felt i got the service you would get in a restaurant at a breakfast buffet. I'll be back to this place for sure. Oh yeah rooms are big :-)

Stayed September 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargoCh, Public Relations Manager at SpringHill Suites Prescott, responded to this review, November 27, 2013
Hi Max. Thank you for your review. We would not be in business if it wasn't for our associates. They are the ones who keep our guests happy every day, 365 days a year. We appreciate you taking the time to acknowledge them! Margo Christensen, Marketing VP & Public Relations.
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359 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Las Vegas, Nevada
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 3, 2013

The SpringHill Suites by Marriott in Prescott, AZ, is just a few blocks from Whiskey Row, the Courthouse Square and all the other fun and historic attractions in downtown Prescott. The hotel is comfortable and clean, the staff is always accommodating and friendly and the hotel takes pets.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargoCh, Public Relations Manager at SpringHill Suites Prescott, responded to this review, September 5, 2013
Hello Kathleen! We are glad you enjoyed your stay with us and hope to see you again soon. We, too, think the downtown location is desirable for so many visitors who stay with us. We hope you noticed our new look as part of our recent renovations. Happy Travels!

Margo Christensen, Marketing and Public Relations (928-925-6593).
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Haugesund, Norway
Top Contributor
63 reviews 63 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 31, 2013

Stayed here for two nights early in August. Apparently there were some renovations going on, but we didn't notice anything. The room was clean and spacious with a comfortable bed. We were not bothered with noise from neighboring rooms or the outside.

We arrived a bit late (around midnight), but we were still able to find parking. Friendly staff and fast and efficient check-in/check-out.

The breakfast was good with a ok selection. Will stay again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargoCh, Public Relations Manager at SpringHill Suites Prescott, responded to this review, September 5, 2013
Hello and thank you for your review and kind words. You were traveling from a long way away (Norway!) and we hope your trip to America was a great experience. We look forward to seeing you again in beautiful Prescott Arizona.

Margo Christensen, Marketing and Public Relations
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Sedona, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed August 27, 2013

We stayed there last Memorial Day weekend 2012 as it was close to our weekend business. I just found my notes so sorry for lateness of this review! There were no blackout drapes, the bedskirts and drapes were wrinkled, the top of the headboard was caked with dust, the phone was dirty, there was only one sink, no moisturizer, 3 towels for 4 people, a hole in the pillowcase, trash can not lined, I overdrew my account as they failed to tell me that when paying with a debit card they add 20% more as a hold, the 2 TV's in our room were right next to each other so we could barely hear ours over our kid's. We only found one remote so called the front desk and they said there was only one. We thought that was odd so began to search. It was in the unmade pull out couch our kids were to sleep in! The only bright moment was the sweet girl Sarah attending the mediocre breakfast area in the morning.

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
119 reviews 119 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 1, 2013

As a Marriott Elite member, I try to stay loyal to the brand. This SpringHill Suites is in a good location near the downtown square in Prescott and has a GREAT Staff. However, this is one of the older properties that I have stayed in and is currently undergoing a complete renovation. It is a shame that the property managers waited until the peak of the summer tourist season, as the property hallways and rooms are worn and not in very good shape. Rooms however are clean, but ask for more towels as you can see through the towels. The check-in and breakfast common areas where work is complete are in good condition. Given what we observed, construction should last into August. Call the hotel directly for a reservation and request the third floor, as from what we were told, renovations should be completed on this floor shortly. If a new room is unavailable, I would recommend staying at the nearby Marriott Residence Inn until the construction here is completed.

Room Tip: The third floor renovation will be completed shortly and I would recommend you request one of these...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargoCh, Public Relations Manager at SpringHill Suites Prescott, responded to this review, July 14, 2013
Hello and thank you for your review. As a Marriott Rewards Elite member, we very much appreciate your loyalty to Marriott and hope we will see you again in the near future. Our renovations began in February (about two months behind schedule). We never could have imagined that we would still be undergoing any renovations still during the month of July! For so many reasons too lengthy for this post, yes we have some rooms and public areas still in the renovation process. Sometimes the best laid plans don't always go exactly how we expect. We are sorry for any inconvenience this caused during your stay. Our management team is doing a great job minimizing the impact to our guests. If you would like to discuss this further, feel free to call me at 928-925-6593. Thank you again for your business and loyalty!
Margo Christensen, VP Marketing and Public Relations
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La Palma, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2013

The hotel is within easy walking distance of the downtown district so you'll be able to leave the car in the hotel parking lot for the most part. The staff is very accommodating and will go out of their way to be helpful. The hotel is currently undergoing renovation that will last thru July but the workmen bend over backwards to minimize the inconvenience to the guests and are very polite. The complimentary breakfast buffet is extensive for a hotel lobby and gave us no incentive to have this meal anywhere else - this saved us a significant amount of money. The indoor pool is well maintained and proved a welcome refresher at the end of the hot afternoons.


My only criticism is that the rooms are rather small for the label of "suites" and the beds were far too hard for my comfort. Other than that, this is a great mid-range hotel.

Room Tip: For cheap Mexican dining, try Hugo's on Montezuma - great flavor and value from a little hole in...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Top Contributor
60 reviews 60 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 5, 2013 via mobile

I've stayed at this chain for years. This location is under a renovation when we were there. So obviously it needed updating. The suites seemed smaller than those of other locations. Should be nice when the construction is done. They did accept our small dog which was nice. Breakfast is good, plenty of seats and choices. Nice pool, kids had fun. I would stay here again after the remodel. Just blocks from Prescotts famous Whiskey Row. Front desk called us a cab to go out in, and an old '50s style Marathon Checker cab picked us up- took us to the bars for $3 plus tip. He gave us his card and we called when ready to leave and was there in a minute! Great choice by the desk- loved that!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Prescott

Address: 200 E. Sheldon St., Prescott, AZ 86301
Location: United States > Arizona > Prescott
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Prescott
#4 Business Hotel in Prescott
#8 Romantic Hotel in Prescott
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Prescott 3*
Number of rooms: 104
Official Description (provided by the hotel):
Located just two blocks from the Courthouse Square and the famous Whiskey Row, the SpringHill Suites has been a popular downtown hotel since 1999. During 2013, the hotel completed a major renovation of all guestrooms and public spaces. The result is stunning contemporary décor still keeping with Prescott's unique and friendly atmosphere. All guestrooms have sofabeds providing for extra sleeping space and a kitchenette with microwave and refrigerator. An indoor heated pool with an adjacent patio with firepit and grills provides ample space for entertainment and relaxing. ... more   less 
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Also Known As:
Springhill Suites Prescott Hotel Prescott
Prescott Springhill Suites

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