From beginning to end, the Comfort Inn West was a great experience. The manager on duty when we arrived was extremely friendly and concerned about making sure our stay was good. He even offered us the opportunity to eat in his office if the breakfast room was full. We didn't have to do that as we were able to find a table each morning, plus there was seating by the pool. Our room was large, clean and nicely furnished. All bathroom fixtures had been updated, although the tile in the bathroom was dated, however, it was clean. The bed was extremely comfortable and the hotel was quiet, even though it was packed with baseball fans for spring training. The only complaint would be the hotel seems understaffed. For breakfast, the food ran out each day and wasn't replaced quickly. Coffee ran out and the orange juice was out of commission for two days. We spotted the day clerk running quickly to make sure everything was tended to, but it was not humanly possible to keep up with everything. Also, housekeeping forgot to finish making our bed up, leaving pillows without pillow cases, the coffee maker wasn't cleaned on any days of our stay and coffee wasn't replaced. We were able to catch a housekeeper (the same one every day) and ask for service, and she quickly responded with a smile. But these are little details. If you are looking for a hotel that has easy on and easy off of the highway, this hotel is the one for you. There are no restaurants nearby, so that might be a problem, and don't be put off by the industrial look of the neighboring area. The hotel is safe, friendly, comfortable and convenient. We will stay here again when we return for spring training.
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- Also Known As:
- Comfort Inn Phoenix
- Phoenix Comfort Inn