My husband was transferred to AZ from NY and needed to start right away giving us literally no time for closing on our home. We knew we'd be stuck here almost the whole time the house was in escrow. So on July 2nd we arrived and today I still sit here hoping we can close on this house today and I can get the hell out of this dump. Please, only if you want to torture yourself stay here. I feel so sorry for Dani who has to deal with people's complaining that this place is disgusting and poor Whitney who got stuck in her position and has to LIVE here! I'm pretty sure if the economy wasn't so bad she'd hightail it out of here! The following is a letter I sent to the complaints department. Not only will I not get a response, but from the reviews on here, it looks like this "company" replies to ONLY the good reviews. Btw, the beds are so uncomfortable, I'm going to have to see a chiropractor after this!
Dear Customer Service,
I have been here more than 35 days waiting to close on my house. I paid for 5 weeks, and then daily after that since we had no idea when we would close on our house. I have dealt with the nasty attitude of Shu, I have dealt with no garbage bags, no matching bedspreads, no blanket for one of the beds and plenty of other things. INCLUDING a pimp and 4 hookers that were placed next door to my room with their pimp. The SAME pimp who called down to guest services and asked for bleach, duct tape and a KNIFE. I will have you know that the pictures of this place on your website are very deceiving. More than 90% of these rooms are empty and I can see why. If I weren't so close to closing on my house I'd take my things and go elsewhere. I told the property manager last night that I should be closing on my house today and would know by 3pm. She said that it was fine. Then I get a phone call from downstairs (I have no idea why they say guest services when there really is no service) and am told by an employee that a property manager from another location is there and said I need to either pay for another night or leave immediately. I don't know what property she is from but I know her name is Shelly. I already had previous arrangements with the property manager of THIS property. Who is she to tell me I have to pay for another night even if I stay for an hour?! IN THIS DUMP??? Hookers are outside asking 16 year old children if they would like services, a pimp comes up to my 11 year old daughter and asks if she wants to see his puppy, etc. What the hell is wrong with this place? You are so desperate for money that you will take in anyone? This place disgusts me and I wouldn't recommend this place to my worst enemy. I sure as hell hope I close on this house today because I refuse to give your company another dime. I will leave tomorrow if I close on this house or not and go next door to the La Quinta (I stayed at them on our road trip here- excellent but a little pricey). It may be a little bit more money, but at least I don't have to worry about hookers, pimps, and drug dealers. This is absolutely ridiculous!!
This place is HORRIFIC! I am pretty sure these girls work here because they need the money, not because they want to. I should have known this place was shady when we finally got here at 3:30 in the morning and they have a housekeeper who works overnights checking people in (untrained by the way) and instead of helping us, she helped a drunk guy try to find his room so he could get a key since he locked himself out.
Please... Don't stay here.. even for a night!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.