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“A revision of my enthusiastic review of July 2013” 4 of 5 stars
Review of Hampton Inn Phoenix-Biltmore

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Hampton Inn Phoenix-Biltmore
3.0 of 5 Hotel   |   2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Hotel Highland at Biltmore)   |  
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Ranked #7 of 174 Hotels in Phoenix
Palm City, Florida
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
“A revision of my enthusiastic review of July 2013”
4 of 5 stars Reviewed November 14, 2013

I stayed again at this hotel and cannot be quite as enthusiastic as I was after my first stay. The rates were about double what I paid in the low season, so it wasn't the bargain it was. Also, I specifically requested a quiet room. As I discovered in the early morning, I had been given a room about 16 feet from Highland Avenue. That street is a feeder from the freeway to Camelback Road, a major arterial street, and serves the many businesses in the area. I was awakened before 5 a.m. by the noise from a large truck. From then on, the delivery trucks just kept rolling by. Unless you are an exceptionally sound sleeper, do not get a room facing the street and instead get one facing the pool. Everything else from my earlier rreview still applies.

Room Tip: Get a room facing the pool, not facing the street, to enjoy a good night's sleep.
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  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 25, 2013
Compositor,
Thank you for writing. We appreciate your feedback as guest satisfaction is our highest priority. I sincerely apologize that you did not enjoy the exceptional stay that you've come to expect from us. We've shared your valuable comments with our team so we can assure we're providing our guests with the most positive stay. We value your business, and we hope to have an opportunity to welcome you back again soon. Thank you.

Sincerely,
Kevin Barbour, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Monterrey, Mexico
1 review
4 of 5 stars Reviewed November 14, 2013

It is an ideal place for business travel at biltmore area, with plenty of choices of restaurants at just one block from the hotel, the hotel staff is friendly and very helpful. The only negative point is the free hot breakfast, very simple and not very healthy ... but all the other services are really good (especially the pool ad the jacuzzy)

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 25, 2013
Isaias V,
Thank you for your review and recommendations of our great hotel for business travel. We always appreciate hearing from our guests on positive feedback, as well as opportunities for improving our guest experience. We're glad you found our location and service to meet your satisfaction, and we hope to welcome you back again soon. Thanks again.

Sincerely,
Kevin Barbour, General Manager
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Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2013

I guess I had never stayed in a Hampton suites. I was very surprised when we opened the door and saw the room. The beds were comfy, the room was well supplied and it was quiet. The whole place was well cared of and very clean. I was very impressed.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 25, 2013
travlin-momma01,
We appreciate your review, and we're glad you enjoyed your first experience at Hampton Inn Phoenix Biltmore. I'm pleased to hear we exceeded your expectations with our clean and comfortable accommodations. We hope you'll have an opportunity to visit us again soon. Thanks again.

Sincerely,
Kevin Barbour, General Manager
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Las Vegas, United States
1 review
5 of 5 stars Reviewed November 13, 2013

Checked into the hotel for a brief overnight stay....what a great place! Close to many eateries, the Biltmore and the staff was over the top with caring to ensure a great experience. The rooms are spacious and attention to detail apparent, although there was some noted dust in the room. Breakfast was easy to access and s great start to the morning, Thank you!

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 19, 2013
Darius V,
We appreciate your review and complimentary feedback about our great hotel and staff at Hampton Inn Phoenix Biltmore. Your feedback is important to us as guest satisfaction is our highest priority. We're pleased to hear our convenient location, spacious accommodations, and excellent service made for an enjoyable stay. We hope to welcome you back again soon. Thank you once again for writing.

Sincerely,
Kevin Barbour, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

I stayed at this hotel for a weekend seminar. The front staff was terrific and above par helping us with all of our questions. Ray and Francine were both professional and welcoming. The van drivers, Fernando and Brent, also had great customer service skills. They weren't merely drivers but offered information regarding the surrounding area. The Hampton Inn was conveniently located in an area that offered shopping and many choices of hotels.

Room Tip: The complimentary breakfast had good variety of hot and cold items. When they were supposed to be ho...
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 19, 2013
kmhumphries,
Thank you for choosing Hampton Inn Phoenix Biltmore while attending a weekend seminar. Nothing brings us greater satisfaction than recognition from guests like you on the excellent service you received during your stay. I look forward to sharing your compliments with our team and I'll be certain to award Ray, Francine, Fernando, and Brent with special commendations for their sincere hospitality. We enjoyed having you as our guest, and we hope you'll have an opportunity to return for another visit in the near future. Thank you once again for writing.

Sincerely,
Kevin Barbour, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
77 reviews 77 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 11, 2013

Good hotel. Great staff. It is geared mostly toward the business traveler. This hotel is wedged in between several upscale high-rise business complexes. We were attending a weekend conference at a Paradise Valley church, and they recommended this hotel. Prices are very reasonable. Very clean and quiet. Bed had a little more pillow top than I really like. One sink only served for both bathroom and kitchen, which can get awkward. No good places to store toiletries, etc. Could not get the blow drier to work. Free WiFi was good. Nice seating arrangement with two chairs and a coffee table. Nice size room. Nice exercise facility. Entrance way is small, and there was a 15-minute blockage the Friday afternoon we were checking in. Long check-in line. This is a reasonable, clean, pretty nice hotel with good prices in a very high-price district. No restaurant, but there are lots and lots of very good restaurants in the immediate vicinity. Also, Delicious Deliveries will deliver food from several restaurants for about a $7 charge.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 19, 2013
qualgal,
Thank you for writing a review and sharing feedback from your stay at Hampton Inn Phoenix Biltmore. We're happy to have had you as our guest while attending a weekend conference, and we're glad our clean accommodations and great service made for an enjoyable stay. We sincerely apologize for the areas we fell short of meeting your expectations, and we appreciate you bringing these concerns to our attention. Thank you once again for writing. We hope you'll visit us again soon.

Sincerely,
Kevin Barbour, General Manager
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Flagstaff, AZ, United States
1 review
3 of 5 stars Reviewed November 11, 2013

The room prices are now at our limit. Other hotels seem to have a more reasonable pricing. Each time the property is bought and sold the prices go up. After staying at this property for many years we are now looking elsewhere.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, November 19, 2013
Paul H,
Thank you for writing. We appreciate your patronage over the years and sincerely apologize for your discontent with our room rates. Your feedback is important to us so we appreciate hearing from you. We value you as our guest and do hope you'll consider staying with us the next time you travel to the area. Thank you again.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Phoenix
#8 Business Hotel in Phoenix
#12 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
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Also Known As:
Highland At Biltmore Phoenix

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