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“Nice Hotel” 4 of 5 stars
Review of Hampton Inn Phoenix-Biltmore

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Hampton Inn Phoenix-Biltmore
3.0 of 5 Hotel   |   2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Hotel Highland at Biltmore)   |  
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Ranked #8 of 174 hotels in Phoenix
Ogden, UT, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice Hotel”
4 of 5 stars Reviewed August 27, 2013

One of the best Hampton Inn's I have stayed at. I travel quite a bit for business and the location is excellent. The Hotel is generally very affordable, but it depends on the time of year so I do compare prices. Overall, a very nice Hotel. If you care about such things they probably have the best selection of cable TV options I have seen in Phoenix.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, September 18, 2013
Rollind M,

We’re happy to hear from you, and we’re glad you enjoyed your stay at Hampton Inn Phoenix-Biltmore. We appreciate your high recommendations of our great hotel, location and TV selection! We hope you’ll have an opportunity to visit us again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

Very good experience. Not a luxury hotel - obviously - and doesn't pretend to be - but it's gets 5 stars for being the best economy hotel I've ever stayed in. (Your minimum requirement that this (voluntary) review be no less than 200 characters is the only below average aspect of my visit :)) Thanks again!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, September 18, 2013
John P,

Thank you for the 5 star review of our Hampton Inn Phoenix-Biltmore hotel. We strive every day to provide the best service and accommodations to our guests and we are pleased that we exceeded your expectations. Please visit us again the next time you are in the Phoenix area.

Sincerely,

Kevin Barbour
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, IN, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

One of the nicest Hampton Inns. Offered limited evening lounge and food options. The rooms were very large and nicely decorated. Near the Biltmore Fashion Mall and several area business buildings. The neighborhood seemed very nice and safe. The stay there was enjoyable.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 28, 2013
Dan N,
We appreciate your review and complimentary feedback on your experience at Hampton Inn Phoenix-Biltmore. It’s great to hear our spacious accommodations and convenient location made for an enjoyable stay. We hope you’ll have an opportunity to return for another visit in the near future. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 8, 2013

The Hampton Inn is in a great location, just steps from the Biltmore. Staff here does a great job to make you feel welcome, they went above and beyond daily. Hotel looks really nice from top to bottom, for the price we payed, defiantly exceeded our expectations! I highly recommend for anyone needing a place to stay in Phoenix.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 27, 2013
Claude C,
Thank you for writing a review about your Hampton Inn Phoenix-Biltmore experience. We appreciate your kind comments and high recommendations of our great hotel. I’m pleased to hear that our convenient location, clean hotel, and excellent service exceeded your expectations. We appreciate you selecting our hotel for your travels, and we hope to see you again soon. Thank you again for writing.

Kind regards,
Kevin Barbour, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013 via mobile

I would definitely stay here again the staff is very friendly and knowledgeable. The rooms are amazing they are so clean and rhe decor is amazingly elegant. The location is ok there is stores that are within walking distance

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, August 8, 2013
Lmiller857,
Thank you for taking the time to share feedback regarding your Hampton Inn experience. It’s great to know you enjoyed our clean and comfortable rooms, as well as our friendly staff. We appreciate you choosing to stay with us and we look forward to your next visit with us at Hampton Inn Phoenix-Biltmore. Thanks again.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm City, Florida
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 11, 2013

This is principally a business traveler's hotel, but I used it as a base of operations for a pleasure trip. There is very little not to like here.

This hotel is an outstanding value. The room rate is very reasonable and the entire hotel has been remodeled in the past two or three years.

The hotel is very well located two blocks from Camelback Road, a major Phoenix arterial street, and less than a mile from State Route 51, a north-south freeway that takes you to downtown Phoenix or to the airport in minutes. It is also just three blocks from the Biltmore Fashion Plaza, a major upscale shopping center that offers numerous restaurants. A supermarket is just three blocks away.

The rooms are very nice and the only possible complaint could be the lack of a view. The hotel was very quiet.

An exceptional buffet breakfast is included. Breakfast includes several hot foods, plus fresh fruit, yogurt, pastries and other offerings. Breakfast is in a beautifully decorated bar area. I did not see much going on in the bar at other times.

There is a pool, which is a survival tool in Phoenix in the summer. Adjacent to the pool is a small patio area with tables shaded by umbrellas. This was the smoking area and it was not cleaned every day as it should be. I noticed ashes and cigarette butts accumulating. Daily cleaning and a different type of ash tray would help. A few weeds were growing in this area. More expansive shade from the intense summer sun would also help a lot.

Everyone at the front desk was very friendly and helpful. They provided excellent service. The maid service was also friendly and excellent, except that one night a maid put the fitted sheet on incorrectly, causing the corner near my head to pull off the bed as I tried to get to sleep. I reported this to the front desk, which in turn blamed it on a substitute maid. Since the maid who serviced my room during my stay was excellent, I thought this was a credible excuse. I was told the manager would follow up with me, but that never happened.

Overall, I would stay here again in a heartbeat.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review, July 22, 2013
Compositor,
Thank you for writing a review. We appreciate you choosing to stay with us at Hampton Inn Phoenix-Biltmore, and we’re glad you found our hotel to be an outstanding value. It’s great to know our convenient location, clean accommodations, and friendly staff made for an enjoyable stay. We value your feedback on opportunities for improvement and will address those items with our team. We hope to see you again soon. Thank you again for writing.

Sincerely,
Kevin Barbour, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Phoenix
#11 Romantic Hotel in Phoenix
#17 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Official Description (provided by the hotel):
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 
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Also Known As:
Highland At Biltmore Phoenix

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