This is not a review to complain about the construction going on. That had no effect on my stay what so ever. This is a review about the staff and managers. I was near the front desk and I overheard the GM, Kenny, I think his name was? Speaking to one of his younger front desk clerks. All I can say is that it was highly innapropriate. I later saw the poor girl bombarded with other guests checking in, the phone was ringing off the hook, and the GM just stood there. He didn't even bother to help her. It looks like this place has really gone downhill in the past couple of months, and their lack of team work shows. I feel awful for the poor girl working at the desk.
Other than that, my room was beautiful, awesome breakfast-especially the tamales! I have nothing to complain about except management. Unbelievable how they treat the employees.
- Official Description (provided by the hotel):
- Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more less
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- Also Known As:
- Highland At Biltmore Phoenix