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“Another great Marriott with the most accommodating staff!” 5 of 5 stars
Review of Courtyard by Marriott Phoenix Airport

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Courtyard by Marriott Phoenix Airport
3.0 of 5 Hotel   |   2621 South 47th Street, Phoenix, AZ 85034 (South Mountain)   |  
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Ranked #51 of 176 hotels in Phoenix
Buffalo, New York
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
“Another great Marriott with the most accommodating staff!”
5 of 5 stars Reviewed April 12, 2013

We stayed at the hotel twice. Once on our way out to Maui and again on our way home. Both times were exceptional. Coming home, we arrived at 7AM and asked if a room would be ready for us that early. The staff indicated that they had sold out the night before, but would do their best to accommodate us. Sure enough, we had a room and a king size bed to boot! The maid even wrote us a cute note of welcome. We used the pool facility and it was clean and quiet. We ate here on our way out to Maui and it was certainly acceptable. On our return trip, we walked over to the Hilton and had dinner. The shuttle service was efficient and friendly as well.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 23, 2013
Hello Weluv2travel07
Thank you so much staying with us to start and finish your wonderful vacation to Maui. I hope you enjoyed your trip!
It is so great to hear that we were able to exceed your expectations by accommodating your requests.
Our housekeeping team truly loves the hotel and their job. The little notes in the room are something they started doing on their own for their guests. Between the entire team, there is more than 127years of experience.
Thank you again for being a guest of ours and we hope we see you again in Phoenix or at another Marriott property in the future.
Thank you!
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96 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
CA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed here for just one night, but really liked the convenience of shuttle pick-ups and drop-offs from the airport and more importantly, Tempe downtown. We did not need a rental car and they were really prompt in picking us up.

In general, the staff was really friendly (especially Giselle) and made our stay that much better. Highly recommended.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 9, 2013
Hello Kragca!

Thank you so much for taking the time to share your review about our hotel and team. I am so pleased to hear our team was able to make your stay easy and convenient while you were with us. Our staff really enjoys being able to take care of our guests. I am so happy to hear Jezelle was friendly and made your stay even better. She has just moved to Phoenix and joined our team, so I will be sure to share your comments with the team.

Thank you again for taking the time to share feedback with us. We hope to see you again when you come to Phoenix.
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San Francisco, CA
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 25, 2013

My US Airways flight arrived late and I missed my connecting flight.
I had to spend a night at Phoenix and they gave me a room at this Hotel.
The first room, a small end-unit on the 2nd floor, was really dark and smaller than other rooms.
I asked for another room and the second one was really clean and spacious.
I liked the mini snack bar on the first floor where they serve sandwiches and drinks.
The mini-store has some necessary items but they were so expensive.
A bottle of wine cost $20, where you can buy the same one at $8-9 elsewhere.

Room Tip: Do not take the end-unit on the left side of the 2nd floor.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 9, 2013
Thank you for taking your time to share feedback from your most recent trip to Phoenix. I am sorry to hear that your flight arrived late but we are glad that you were able to experience our hotel. If you would like to send me an email with your name and arrival date, I would be happy to look into the first room you received on the 2nd floor and see why this room is different from the other rooms at the hotel. (Donalei.smith@marriott.com)
I am happy to hear you enjoyed our Bistro we have in the lobby. This is something new for us and Courtyards and we are getting great comments. I am going to look into the bottle of wine options we carry at the hotel. We always try and provide a good value to our guests and we may have some opportunity in this area.
Thank you again and we hope to see you on a scheduled visit to Phoenix!
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Merrimack, New Hampshire
Top Contributor
98 reviews 98 reviews
47 hotel reviews
Reviews in 53 cities Reviews in 53 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 11, 2013

Previous reviews have covered the recent renovation quite well. It's perfect, and it's near the airport, AND it's quiet. There's a great pool and hot tub area, covered lounges are available; the pool is decently sized. We arrived mid afternoon, got a great welcome; and a room with a view of the pool. Unfortunately we had a 3AM reveille for an early flight; but the front desk was completely awake and friendly when we left. High marks.

If you've got a little time to kill; this is a good spot. It's not particularly scenic; but it's central to the city and Tempe in particular. The outdoor areas are a great spot to kick back, and the bistro offers decent meals without leaving the property. And if you've got time to sleep in before your flight......10 minutes to Sky Harbor.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 9, 2013
Hello Blue_Water_Lovers!
Thank you so much for being a guest of ours and sharing about your recent visit. I am so happy to hear that you enjoyed the property, pool and Bistro and especially the team at the Courtyard. It can be a little hard to be awake and friendly at 3am, so I am happy to hear they were.
Thank you again for your time and we hope to see you again soon!!
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Des Moines, Iowa
Top Contributor
75 reviews 75 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 11, 2013

had an early morning flight and didn't have a rental car. Hotel shuttle was quick and easy to get to and from hotel! Staff was great and hotel had snacks/food if you need a quick bite to eat. Great location next to airport!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 2, 2013
Thank you so much for your nice note about our staff and ammenities. Our goal is it ensure your trip is successful while you are with us. We hope that you chose to stay with us again when you come to Phoenix.
Thank you!
Donalei Smith
General Manager
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Agde
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 5, 2013

We had one night here before the start of a tour to Mexico and a further 4 nights at the end of the tour. We arrived at the airport and phoned the hotel to ask for the courtesy coach to come and pick us up. The hotel is clean and quiet. We enjoyed the extra nights at the end of our tour. There is a sunny garden with a very nice swimming pool with sun beds and sun shades. There is a Jacuzzi too. We really appreciated this quiet time in the garden after a very hectic visit to Mexico. Our room was clean and comfortable. We would have liked a walk in shower rather than the over the bath one. But the bath was low which meant that it was easy to get in and out of. The staff were helpful, polite and always cheerful. (except for one at breakfast who was not pleasant.) We wanted to go out and eat ribs one evening and they suggested Monti's in downtown Tempe. They took us in their courtesy bus and after the meal we rang them and they came and picked us up. An excellent suggestion and very good service. The food in the hotel was OK as you would expect for a hotel used mainly for overnight stays. We went to eat at the Hilton hotel next door where there is a "proper" restaurant. We took 2 trips and were picked up from the hotel. One to see the Grand Canyon and another a tour of the city of Phoenix. All in all we enjoyed our stay

Room Tip: Some of the rooms over look the garden and others the hotels etc next door.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 2, 2013
Hello! Thank you so much for taking the time to write a review about your most recent stay. I really hope you enjoyed your trip to Mexico. I am happy to hear you were pleased with the hotel, our outside living area and the staff. I will make sure I share this with my team. However I am going to further look into the server working in the morning during your stay. At no time should our team ever be unpleasant to our guests.
I am glad that you enjoyed your stay and hope to see you again when you return to Phoenix.
Thank you!
Donalei Smith
General Manager
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Salt Lake City, Utah
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

I'm sure most of us have stayed at Courtyard properties over the years. Tried and true formula and very predictable. This property pretty much fits the bill with the exception that the rooms have all been tastefully remodeled in the past month. Very nicely done with new beds, fairly high end linen, etc. The lobby was remodeled four years ago and it is pretty cool with an espresso bar and limited service restaurant/cafe, and relaxing common area. There is a reasonably good kiosk with snacks and other stuff too. Free airport shuttle, in room fridge, and the other Courtyard stuff as expected. Front desk staff was really great at check in too. All in all a great place now that rooms are newly remodeled.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review, April 9, 2013
Thank you for being a guest of ours recently to experience the new look. I have to agree that the concept of Courtyard is very predictable no matter what state you are in. We do have all the same great amenities that our travelers need to make their stay convenient, but we have had a recent renovation. I am so happy to hear you enjoyed our new beds. This was one of the items we are most excited about. We upgraded the mattresses to 12inch Sealy like you would have in your own home.
Thank you for your comments about the staff as well. I will make sure I share all of these with the team!!
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Additional Information about Courtyard by Marriott Phoenix Airport

Also Known As:
Courtyard By Marriott Phoenix Airport Hotel
Courtyard By Marriott Phoenix Airport Hotel Phoenix
Courtyard Phoenix Airport
Courtyard Phoenix
Phoenix Marriott
Phoenix Courtyard
Address: 2621 South 47th Street, Phoenix, AZ 85034
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Phoenix Airport 3*
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