I will start off by saying run down is excusable, filth is NOT! We went down there for a baseball tournament and figured that we would not be spending much time in the room, thus we didn't want to spend a lot. I would have paid 3 times what we did in order to have a clean place to stay.
We arrived at 930 pm and we're given our room keys. The room was DISGUSTING! FECES and urine on toilet seat, hairs in sink and tub. The toilet literally looked like it had not been cleaned in weeks. There was NO way I was going to use this bathroom! Onto the bed. The bedspread had stains. The sheets and mattress pad were also stained. There were crumbs all over the counter and dishwasher. Like seriously their cleaning crew must be blind!
I went to the front office and was moved to another room which appeared to be somewhat cleaner. We found two dirty socks under the bed and a dried, stained and unsanitary wash cloth under the sofa. Dust everywhere. The TV was wobbly and light next to bed didn't work.
Reading past reviews it appears as though management cares however they don't care enough to hold staff accountable and make sure they do their jobs.
NEVER AGAIN. The money that I paid was too much for this DIVE!
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- Also Known As:
- Extended Stayamerica Phoenix-Airport Hotel Phoenix
- Extended Stay America Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix