This hotel is a disaster. The service was atrocious. No one ever greeted me, smiled at me, or even said hello. They had no idea which rooms were clean at 7pm when I arrived. The front desk person, had to leave the front desk to physically go to the room to check whether it was cleaned. It took about 15 minutes to check in (WAY too long.) While waiting, I took occasion to jot down notes about what I noticed, along with the phone numbers of the GM and DM (that's how bad my first impression was). The laundry was being done off of the front desk and the door to it was propped open. As a result, the entire lobby reeked of bleach and guests were able to see "behind the curtain," which was off-putting. It was also quite loud and made it hard to communicate clearly - I had to ask him to repeat himself (or speak up) twice. There was another employee sitting behind the desk, but she was doing nothing at all. Just sitting there, next to the pizza, orange juice and other snacks on full display.
When I got to my room, I realized it was a smoking room. I guess I didn't specify non-smoking room, but when did smoking become the default? When I started to become nauseated, I called for a change of room. It was 100% booked and I could only switch on my second night. I slept with the windows open all night to help manage the stench. It was AWFUL. The entire hallway reeked of smoke and everything in the room smelled of rancid smoke. I was literally sick from it. The bathroom fan was broken to boot. The room itself was dingy, albeit clean. Flat pillows, squishy mattress, run-down furniture. It overlooked a junkyard. A JUNKYARD!! RV's and tractor-trailers were parked outside my room, running their engines (with exhaust coming in my window) for long periods of time.
On day two, I had to get the key to my non-smoking room. It took 15 minutes to get the key. I was already checked in, but it still took her 15 minutes to provide the key. Again, no smile, no greeting - seriously the grumpiest people I've encountered in a while. This time it was a woman. She seemed angry. The non-smoking room was actually a step up in quality - better bed, better pillows, etc. But this time, I was located directly over the main entrance and adjacent to the elevator. Not the quietest room... This is where you put someone who requests another room?
All in all, it was the worst stay I've had in years. I made my reservations only a few days before my trip and had only two options, but the pictures online were definitely misleading. I never would have made my trip if I knew what I was in for. It was BAD. Don't do it!!
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- Also Known As:
- Extended Stayamerica Phoenix-Airport Hotel Phoenix
- Extended Stay America Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix