I stayed here with my fiancée a few weeks ago and was pleased with the location and the overall Stay was good. Room was clean. We live out of state and traveled back to Phoenix today and decided to come back to the hotel. We arrived at 10am and was told by Allen that check was at 3:00. No compromise. So we left and went to eat, went shopping for groceries since we would be here for a week. Came back to the hotel at 2:00 pm extremely tired (we had been up since 2am to catch a 5am flight) again Allen, who really loves telling people no to everything says check in is at 3:00. I said we have groceries in the car and are really tired you can't let us check in an HOUR early? His response se was that he wasn't sure that any of these hundreds of rooms were "clean" until the maids got back from lunch to "confirm" that all rooms were clean and available. I asked for the manager, he gave me a card which had the number to the front desk on it lol I said well does Shawna have an extension, he says no the best way to reach her is by email. I email her and 30 mins later still no response. So I'm canceling my reservation and going else where. They have lost my business and recommendation. Good job compromising with your customers Allen, you need a different job.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Extended Stay, Priceline, Travelocity, Tingo, Hotels.com, BookingOdigeoWL and Venere so you can book your Extended Stay America - Phoenix - Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stayamerica Phoenix-Airport Hotel Phoenix
- Extended Stay America Phoenix
- Phoenix Extended Stay
- Extended Stay Phoenix