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“Take out the trash!” 2 of 5 stars
Review of Residence Inn Phoenix Airport

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Residence Inn Phoenix Airport
3.0 of 5 Hotel   |   801 North 44th Street, Phoenix, AZ 85008 (Camelback East)   |  
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Ranked #73 of 174 Hotels in Phoenix
Asheville, North Carolina
Top Contributor
146 reviews 146 reviews
26 hotel reviews
Reviews in 61 cities Reviews in 61 cities
52 helpful votes 52 helpful votes
“Take out the trash!”
2 of 5 stars Reviewed July 26, 2013

We checked into a hotel that had a trash can full of smelly kitchen trash and a mircowave that didn't work.... not to mention the bed was old and needed replacing. We love Marriott but this property disappoints! It is pet friendly which is mostly why we stayed.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review, August 5, 2013
Thank you for taking the time to send us your review. I am sorry that we were unable to provide you with the quality of amenities and cleanliness you expect from our brand. We have addressed your concerns to our maintenance and housekeeping team and hope that we can provide a better experience for you in the future.
We take pride in our hotel and our service to all of our guests. We look forward to serving you again.
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156 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Pensacola, Florida
Top Contributor
105 reviews 105 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 26, 2013

Stayed here the night before a flight out of PHX. The rooms are clean, though not spacious, and the hotel is very convenient to the airport and rental car return. One of the few hotels that recognized my Marriott status and high floor preference.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review, August 5, 2013
Thank you for choosing our hotel for your recent trip to Phoenix and for sharing your review. We take great pride in providing excellent service to all of our guests and of course our loyal Marriott Reward members such as yourself. We look forward to welcoming you back to the Residence Inn Phoenix Airport!
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Randolph, New Jersey
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2013

A little out of the way for me, but worth it. The price for what you get is excellent. The hotel network is good enough to hold video calls with the family. Restaurants and grocery stores close by, good for grabbing stuff to have in the room while you are there. An aging hotel but maintained nicely and cleaned well enough. Spacious studio with peninsula in the kitchen. Staff was very nice and helpful. A good experience. I'd stay there again when I'm in Phoenix.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie R, General Manager at Residence Inn Phoenix Airport, responded to this review, July 18, 2013
Thank you so much for your review of your recent stay in Phoenix. I am delighted to learn that you enjoyed your room, with all the unique amenities as well as the location of the hotel.

It is great to hear that our service team was able to efficiently assist you throughout your visit.

We look forward to serving you again when your travels bring you back to sunny Phoenix.
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Johns Creek, Georgia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 7, 2013

We needed a place to stay for our last night, before an early morning flight. The staff was friendly, helpful and accommodating. They provide an airport shuttle which was helpful so that we could return our rental car the night before the flight. The rooms include older appliances, including an old style, noisy, inefficient air conditioner. The rate was low, so overall value is good.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review, July 12, 2013
Thank you for choosing Residence Inn Phoenix Airport and for sharing your review. I will absolutely follow up with the issue on the AC unit as I know how important cool temperature is here in sunny Phoenix.
I am delighted to report that we are currently in the preliminary phase of a full renovation. I hope that you will have an opportunity to stay with us once the project is complete.
Great customer service is certainly an aspect of our hotel as we pride ourselves on and strive to perfect daily.
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Conifer, Colorado
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 6, 2013

We stayed in Phoenix as we had another flight to catch the following day. I cannot say enough about our stay! The staff was VERY helpful & polite. The continental breakfasts were excellent & they offered a a complimentary Italian dinner one night, which was also amazing. The pool was clean & the rooms were very comfortable. In addition we were able to park the car there while we flew to our next destination for a week. When we came back we stayed at the Residence again and had an equally amazing experience. Job well done!!!

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review, July 12, 2013
Thank you very much for taking the time to share your experience with us and for your kind words about our team and facility which we are extremely proud of.
We look forward to accommodating again in the near future.
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Conifer, Colorado
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 4, 2013

This was a delightful experience. We checked in prior to going to Hawaii. The front desk staff was extremely courteous and helpful. We were allowed to leave our vehicle at their facility while we were on our trip. They even told us the best place to park so they could keep a watchful eye on our vehicle. The room was everything we wanted. We brought food so we had the stovetop stove, microwave and a full sized refrigerator to use. One of the best things about this location was their attention to the customer. The breakfast buffet was very good. Food was hot and there were many choices. We returned after our trip and stayed another night. They had a social night that included a free Italian dinner and beer and wine. When the CO2 ran out on the beer, the manager sent us to "The Market" in the lobby to pull beers from the cooler there. The whole staff was so warm and welcoming. What a great experience. We will definitely stay here again.

Room Tip: Stay on a higher floor and if you can get a room not facing the 202, do it. We could hear the traff...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review, July 12, 2013
Thank you for your kind words regarding our amazing staff, we work very hard to ensure that every guest has an incredible stay and it is great to hear that you experienced just that.

We look forward to seeing you again in your next visit to Sunny Phoenix.
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Evergreen, Colorado
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 4, 2013

Wow, what a great staff, these folks know how to treat their customers. From check-in to check- out we were treated like you should be treated, with courtesy and respect. The rooms were clean, tidy and well kept. The shuttle service was prompt and courteous, and the stay and fly parking was free. We flew to Hawai'i for a week and didn't pay a dime to park there while we were gone. That saved us at least $60 plus on parking alone. The complimentary breakfast was excellent and the social night in the evening was equally as great. What's better than ice cold beer, wine, and a free warm meal. Stay here, you won't be disappointed!!!!!

Room Tip: As always, stay up high to avoid foot noise from above
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review, July 12, 2013
Thank you for your time in sharing your recent stay with us. We take pride in our staff and our services to every guest.
We hope you enjoyed your vacation in Hawaii and look forward to seeing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Phoenix Airport

Address: 801 North 44th Street, Phoenix, AZ 85008
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Phoenix Airport 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Residence Inn Phoenix Airport Hotel Phoenix
Phoenix Residence Inn

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