We spent a week at Squaw Peak over Spring Break. The service was absolutely impecable. Despite the hotel being COMPLETELY PACKED (sold out w/ every room having families of at least 3 kids each!!), the staff remained positive, patient and friendly. I was very satisfied w/ the room lay-out. EVERY room is a suite and for a family, this is ideal!! When one person woke early or wanted to stay up late, there was a seperate room to accomodate that...really makes for a more comfortable stay!! On a negative note, the resort layout is rather cramped. When you add the crowds of Spring Break, it really was pushing it. The lazy river looked like a rush hour traffic jam! Overall, it was a great trip. I'd like to specifically mention the top notch fitness club. It was clean, modern and the staff were great!! Fitness Director, "Keene" was our guide on a hotel sponsored hike. He was great!! Kind, fun and professional...what more do you want in an employee!! Bottomline...this is a really great hotel, but be prepared for crowds at peak times. Maybe the crowds mean this hotel is doing something right!!

We recently stayed at the Pointe Hilton, and have stayed there, quite a few times. We enjoy going to the water park. They could use some help there, because the service is slow. If you want to get some decent chairs, you need to get out there early. People do reserve their chairs with towels, although there is a sign, saying not to do that.
We ate breakfast at the Hole in the Wall twice, and the food is not the best. Being gold members, we get 2 free continental breakfasts and we upgraded to bacon and eggs. You can upgrade to the buffet for $5. Make a reservation if you want to eat there.
We got upgraded to a king casita, which is nice, although the 2 queen casita is nicer. It has a door upstairs into the room, where as the king casita does not. So you can hear the TV going downstairs. And the sleeper sofa has a thin mattress and it is very uncomfortable. My 8 year son didn't mind it though.
We will go back to this hotel, but I would like to see a few improvements.

We -- two adults and a near-teen -- visited Squaw Peak at the height of the spring break/spring training season, so it was packed. For the most part, we had a great time, but there were some annoying gaps in service/quality.

The hotel is all suites (although small with no fridge), most seem to have been done over very nicely, with very comfortable beds and solid quiet construction. But if you have a bad back, get three people to help you unfold the fold-out couch!

The "River Ranch" water complex was great, with mulitple pools, tennis, fairly boring miniature golf, and faux "lazy river" and waterslide (with great smoothies at the pool bar). However, at opening time, there was a long line of people waiting to get in, and the gate was understaffed.

Concierge staff was incredibly knowledgable and helpful (thank you, Dave, Joan and Carol), with good advice on trips to Sedona and local sites and restaurant choices.

The biggest disappointment was the on-property dining, which was mediocre and overpriced. We had opted for the "bounce-back" breakfast. The vouchers covered only a couple of menu items. The staff at both the family oriented "Hole in the Wall" and the fancier "Lantana Grill" kept trying to direct us to the pricey breakfast buffet. At the Hole in the Wall it was awful -- soggy french toast, cold eggs, a few pastries -- more like school cafeteria than good resort. (We DID love the Joshua Stone Band, local bluegrass group that plays Friday nights... worth seeing)

The Lantana buffet was better, but more expensive... we would strongly recommend not buying the breakfast plan, and visiting some good local spots, like the "5 & Diner" nearby.

It was annoying that while there was free wi-fi in the lobby, internet access everywhere else was an add-on.

All in all, we had a great time... this is NOT a luxury resort, despite the pix, but a middle of the road family resort with nice rooms and a laid back atmosphere... just fix the restaurants!!!!

This is the 8th year in a row we have stayed at the Squaw Peak. It is an annual favorite for my boys and me. The rooms are comfortable, the beds comfortable, and the grounds are great. For kids, the pools, lazy river and the water slide are tops. Hours and hours of fun. I do agree with one of the other reviewers, the Squaw Peak is beginning to look a little tired around the edges. The service is still great. I will say, the food prices on campus are a little steep, and the overall price for the room was steep. However, we will be back, again and again......