I stayed here as a fun family getaway in early October. The staff was professional and courteous and that's about where the good ends. The room had a strange stale odor to it. When I found the air filter, I saw why. The thing was literally caked with dust and dirt and looked as though it hadn't been changed in years (pictures attached). I could tell the upkeep just wasn't there and this was confirmed when I found two cockroaches in the room (photo proof). The door between the living room and bedroom had been annihilated and the hardware with screws was laying inside the door jamb (not great for me with my small children). I contacted Hilton through their website and it's been a month with no response. Shame on you Hilton. No one should pay $200 a night for this kind of experience and your lack of follow up only further proves that you care nothing about your customers.

Every time that i come back in your Pointe Hilton Squaw Peak Resort,is always the first time.I like the beautiful country,the people and your foods.Tank you for all and i hope to return in the next year. Yours Sincerily STEFANO TOMMASI

We stayed twice at this property, both time we paid a little extra to update to casitas (little apartments with an upstairs). The beds are comfortable and our room was clean. The casitas are big, the king bed is upstairs and the kids slept downstairs on a sofa bed. There was a little bathroom downstairs and a master bath upstairs. The water slide made this hotel a positive for my kids, they loved it. I do dislike what hotels have so many add on charges now a days. The water park was included, but when we asked to borrow tennis rackets, we were charged an $18 resort fee. When we asked for a one hour late checkout, we were told that would be $30. Same for a rollaway bed. Overall, nice hotel, nice staff, liked the casitas.

The experience was fine except the carpet was so filthy that it made my grey socks black. This is quite a large property with a variety of room types. I like the 2 room suite that I had. Both ends of the suite opened on the outdoors. I was concerned about noise given that it was a connecting room, but since it was a suite, the connecting door was in the living room area, rather than the bedroom area so there were no issues. The pool area was nice, but I was here on business and only had time to use the pool once.