My sales team and I stayed here recently for a conference. We travel one to two weeks a month. This was probably the worst place we have stayed in the last five years.

The rooms are at the same level as a $69 per night hotel. The restaurant had a tiny menu and was very expensive. The location was awful, unless you need to be on the interstate in less than five seconds.

The worst part of the experience was the staff. They were friendly but useless. No one seemed to know anything about anything.

On the lighter side, despite the location, there was a van to shuttle where you needed to go.

There are so many great places to stay in Phoenix, this is not one of them.

The Sheraton Crescent was a fine hotel but there are some things you should be aware of before deciding to book there. The hotel is MUCH older than it appears on the website. If this is an issue for you then don't stay here. I should also note that my experience with "Club Level" perks in other hotels have been far better than at the Sheraton Crescent. The alcohol is not free (about $4.50 for a domestic beer) and the evening hour'dourves were nothing to get excited about (cheese cubes, veggies, chips and salsa, etc.). Unless you like being on "Club Level" for other reasons than the lounge I would not spend the extra money here. I would also like to note that I stayed in a Jr. Suite and requested a king size bed. It was not a king size bed, it was a queen that folded out of the wall, comfortable but not what I had in mind. Finally, I called concierge for a recommendation on where to eat in Downtown Phoenix. I was then transferred to someone else that informed me that he is not from Phoenix and was not familiar with Downtown. I asked if he could find someone that was and was told he would call me back. I never heard from him. In my past experiences that is what concierge is for, they even make reservations for you. Checking in was a breeze and the rooms were clean. I would recommend this hotel for a couple of nights stay if you are looking for a reasonably priced hotel but not a luxury hotel. Again, the website can be a little deceiving when it comes to the appearance of the hotel. It wasn’t a disaster but disappointing when you get there and nothing seems to be the way it was presented to you. Hope this helps in making your decision on where to stay in Phoenix.

So I picked this hotel because it was a good price and I like Starwood properties. I was very disappointed by my stay. They book a lot of parties and the music and pepole were constantly loud. The hotel staff was not friendly when we checked in or out, but did give us helpful information when we asked. Our bed was the best part of the trip very comfy. The room other then that was lacking. It had bad lighting, and for the first night NO hot water. I would not spend money here again.

My wife and I stayed here while visitng my elderly parents for Thanksgiving. On check-in, I asked about an upgrade as they had said they were pretty empty for the holiday. The room they gave us was larger, but it was more for business entertaining. It had an odd Murphy bed, the TV didn't face either a chair (there was no couch) or the bed, and it wasn't at all inviting. We went back to their standard room, which turned out to be just fine.

As usual, the hotel gift shop items were overpriced ($3 for a bottle of OJ) but that's the price of convenience. And altough the CyberCenter off the lobby says "Compliments of the Sheraton Crescent," the Internet services are not free as the word implies; they come with the usual charge, whether you're using your own laptop or their desktops.

On the very positive side, all staff members were courteous and helpful, one problem with a slow-running drain was quickly attended to, the hotel was close to I-17 and MetroCenter (big shopping mall) and generally well-kept. Next time we're in Phoenix, we'll definitely look into the Crescent again.