My wife and I stayed here while visitng my elderly parents for Thanksgiving. On check-in, I asked about an upgrade as they had said they were pretty empty for the holiday. The room they gave us was larger, but it was more for business entertaining. It had an odd Murphy bed, the TV didn't face either a chair (there was no couch) or the bed, and it wasn't at all inviting. We went back to their standard room, which turned out to be just fine.

As usual, the hotel gift shop items were overpriced ($3 for a bottle of OJ) but that's the price of convenience. And altough the CyberCenter off the lobby says "Compliments of the Sheraton Crescent," the Internet services are not free as the word implies; they come with the usual charge, whether you're using your own laptop or their desktops.

On the very positive side, all staff members were courteous and helpful, one problem with a slow-running drain was quickly attended to, the hotel was close to I-17 and MetroCenter (big shopping mall) and generally well-kept. Next time we're in Phoenix, we'll definitely look into the Crescent again.

I stayed here with a group meeting. The staff was very accommodating. The meeting areas were clean and well lit.

My room was quite nice and very comfortable.

The food at the business functions was very good.

Overall a pleasant experience.

My husband and I had reserved a "2 bedroom suite" over a month in advance. Upon check-in, we were told they did not have this type of suite in the hotel facility. After a long period of argument with front desk, we finally find out that the suite reserved was not available and was being occupied. When questioning the hotel, we were told that a "Platinum Guest" decided to stay longer and they could not make them move from the room ..... ?????
Were then set up in a "make-shift" suite..... huh ? Okay, we are here so just accept it. Checked into the room to find air conditioner did not work properly and was very warm in one of the rooms. Maintenance could only say..."it will cool off soon"..okay.
Second night....Huge cocroach in night stand !! Not good :(
Moved the night stand out into the hallway and informed the front desk in the morning. Was told they would not put back into the room and remove. Nightstand (and bug) still in the hallway that evening. After second call, it was finally removed.
Would not stay or recommend this hotel .... ever!
Need some major clean up (stained carpets, patio's very dirty, bad smell in many parts of the hotel)
Side note.... Nice gym and awesome bartender (James!!!)

This hotel is a great stop over for people traveling across the US. If you want a great bed, great water slide, and super staff you have found your overnight stop. We arrived from San Diego at the time the resturant and bar were closed, we had a 9 year old with us and asked the bar tender for a piece of bread and butter, it was too hot to go out and look for a resturant, she was so nice and brought our son a warm cinnamon muffin while we waited for the resturant to open. When my husband inquired about their nonworking hotspot, they immediately upgraded our room to a business room and provided him with a cable to connect. Great service. The water slide was fun for the whole family and no lines.