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All 177 Phoenix hotels

Sheraton Crescent Hotel: Traveler Reviews

3.5 of 5
2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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Ranked #28 of 177 hotels in Phoenix
Most recent review
4 of 5 stars Reviewed February 12, 2012
lmbrjckmn Minnesota
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302 reviews from our community

Traveler rating
    168
    70
    31
    21
    12
See reviews for
Families
69
 
Couples
42
 
Solo
32
 
Business
124
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Minnesota
Senior Contributor
23 reviews 23 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Good stay. Needs a facelift.”
4 of 5 stars Reviewed February 12, 2012 via mobile

We enjoyed our stay. The room was clean but could use a facelift. Very dated. We would stay here again.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lmbrjckmn about Sheraton Crescent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
February 13, 2012
lmbrjckmn,

We are so thrilled to hear that you enjoyed your stay here. While we agree that our hotel could use a facelift, rest assure that our staff make up for this. We are glad that you would come back to see us and we hope we can welcome you soon.

All the best,
Frank Kuhns
Director of Sales and Marketing
Sheraton Crescent Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Customer Service”
5 of 5 stars Reviewed February 10, 2012

I had the most wonderful experience while visiting this property! From the time I walked through the door until the time I left the staff made me feel like a queen. Especially Jocelin Meesenburg, Director of Catering. She was a true gem! Not only was the staff amazing but the property is a hidden treasure full of plush trees and gardens. I would highly recommend the property for travel or and event!!!!

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Renea J about Sheraton Crescent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
February 13, 2012
Renea J,

Thank you so much for your kind and thoughtful response. I will pass along you thoughts and comments to the team. I am so glad that Jocelin made your time here extra special, she is truly an assest to us. We hope to welcome you back soon!

Take Care,
Frank Kuhns
Director of Sales and Marketing
Sheraton Crescent Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Needs to be renovated”
3 of 5 stars Reviewed February 5, 2012

Pros: Close to freeway, comfy bed, good customer service, Starbucks cafe in lobby, free parking, flat screen TV.

Cons: Small and outdated bathroom. Peeling paint and wallpaper, dirty tile, bathtub drainage issure.

Yes, the deal was good for the cash & points but I wouldn't stay here again.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ask SpaJumper about Sheraton Crescent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
February 13, 2012
SpaJumper,

Thank you for taking the time to provide us with positive and negative feedback related to your visit. I am pleased to hear that you enjoy your night of rest in our Sheraton sweet sleeper and that our team showed you great customer service.

I am sorry to hear about the areas of concern in your guest room. I would love for you to connect with me via email to see if we could correct the areas and gain your business back.

Thank you again for your feedback. We hope to welcome you back soon.

Warm Regards,
Frank Kuhns
Director of Sales and Marketing
Sheraton Crescent Hotel
Frank.Kuhns@sheraton.com
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Prescott, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pretty, clean, and fun!”
5 of 5 stars Reviewed February 5, 2012

It is right across the street from Castles and Coasters, which is a fun mini amusement park with miniature golf. In the hotel there is a nice bar, and computers for guests. We didn't get to eat at the hotel, but they have a nice menu. The hotel room we had was spacious and nice, and even had a (very) small balcony if you like to step outside. And I liked the pink tiles in the shower - I think the pink tiles are very classic, and it's very classy that they don't replace things that don't need to be. They had a recycling bin in the room, and they have a program where you can earn future credits if you decline room service. There is a nice hot tub, pool, and a fast and fun water slide. They have tennis courts and a sand volleyball pit. (There may be something we missed!) The grounds are very tropical and pretty. Lots of big trees. We did book through a third party and didn't feel any resentment. There is a fabulous authentic Italian store and deli, Romanelli's, about two miles west on the same street. Lots of fun.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mia C about Sheraton Crescent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
February 13, 2012
Mia,

I appreciate you taking the time to tell us about your stay at the Sheraton Crescent and your journey to Castles and Coasters. ( That place is a lot of fun) I am glad that our guest room suited your needs and that you liked the pink tiles. I am pleased that you had a chance to check out our sports complex, the grounds really are beautiful and tropical.

I haven't had a chance to check out Romanelli's, thank you for the recommendation!

We hope to welcome you back to the neighborhood soon!

Warm Regards,
Frank Kuhns
Director of Sales and Marketing
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La Pine, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Wonderful Hotel”
5 of 5 stars Reviewed January 31, 2012

This hotel has made major improvements in the past few years. The entire staff are detailed, helpful and more than willing to assist.
The food and service in the restaurant is 5 star!
I will return.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask catermate9 about Sheraton Crescent Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
February 2, 2012
catermate9,

We are pleased to hear that you enjoyed your return to the Sheraton Crescent. It is a pleasure hearing that our staff took remarkable care of you and that service was 5 star!

We look forward to taking care of you the next time you return to Phoenix.

All the best,
Frank Kuhns
Director of Sales and Marketing
Sheraton Crescent Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Crescent Hotel

Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Phoenix
#29 Family Hotels in Phoenix
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 
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