We stayed a few days at the end of Oct 2007, WOW what a dive! I could have spent $10.00 per night and been at the Pointe Hilton Tapatio Cliffs Resort that is an order of magnitude nicer. The staff was very nice. The entire place is now non smoking. That is fine by me but our room stunk of smoke and had many burn marks in the carpet. Please... The room was just cleaned that day I bet as for the first 30 hours of so of our stay the carpet was still wet. As my wife was checking out at the front desk I stood in the lobby and lissoned to a man call the police to report his 2004 pickup stolen from the parking lot between 9:15 AM and 10:15 AM! Ok at this point I was wondering if our car was still in the lot. LOTS of work needs to be done to bring this place up to par. The guys at the Blimpy sub place accross the street were very nice and we could get a fine dinner for a good price. Would go back to Blimpi any time.
For an "Any port in the strom" place fine, high class it is not by a long shot.

The hotel has a nice outward appearance and an attractive lobby. The woman who checked me in was civil but not overly friendly. She indicated I was staying two nights - and I told her it actually was one night and she didn't say anything. Then when I received my key, it had a large sticker on it saying that early checkout could result in a fee. So I had to call down to the desk and indicate I was checking out in one day. Then when I checked out, they said "oh, you're checking out early" and I had to remind them that twice I had let them know of my early departure. Pretty frustrating.

The room is fairly large by hotel room standards. King Size bed, small sofa, desk, etc. There's a $10/day Internet charge. I didn't use it so I can't speak of it's quality. Coffee in the room, as well as the customary ironing board and iron. There is also a small safe in the closet.

The condition of the main room was nice. Bed was comfortable and looked relatively new. The bathroom had paint and ceiling tile that was chipped off in the shower making it looked water soaked. It was in pretty rough shape. The tile had spotty mold on the grout.

I ordered room service and it arrived promptly (15 mins). I ordered the chicken caesar salad and some ice tea. It was expensive, but tasted fine. I left the tray outside the room and it was still there in the morning.

The hotel is very quiet. I didn't hear any noise at all and I woke up a number of times (couldn't sleep for other reasons).

There is no shuttle from the airport to the hotel so you have to take a cab. The cost of the cab was approximately $37.

In general, this is an average venue. The group I was with had dinner in the hotel's restaurant and said the food was average but it took two hours to dine there because of the slow service.

There are nearby venues (Marriott's and Hilton's) that I would suggest you use before opting for this Sheraton.

No hot water, spotty internet, generally old hotel without any attention to detail. Should not be a part of the SPG/ Starwood programs. Very disappointed.

Not a bad hotel, certainly not a great hotel, maybe a decent, clean choice if the rate was right........ except for the following: first, on our stay, the pool was filthy. Lots of scum and debris floating on the surface as if no one had skimmed it for a couple days. You never see this in a first rate hotel. Second, bathrooms are pretty old and tired. I'm talking 1950s tile bathtubs. Uninspiring.

But free parking (a rarity these days), and comfortable beds, easy access to I 17, maybe at $75 this is a 'go'. High season rates might make me gag.