The hotel has a nice outward appearance and an attractive lobby. The woman who checked me in was civil but not overly friendly. She indicated I was staying two nights - and I told her it actually was one night and she didn't say anything. Then when I received my key, it had a large sticker on it saying that early checkout could result in a fee. So I had to call down to the desk and indicate I was checking out in one day. Then when I checked out, they said "oh, you're checking out early" and I had to remind them that twice I had let them know of my early departure. Pretty frustrating.

The room is fairly large by hotel room standards. King Size bed, small sofa, desk, etc. There's a $10/day Internet charge. I didn't use it so I can't speak of it's quality. Coffee in the room, as well as the customary ironing board and iron. There is also a small safe in the closet.

The condition of the main room was nice. Bed was comfortable and looked relatively new. The bathroom had paint and ceiling tile that was chipped off in the shower making it looked water soaked. It was in pretty rough shape. The tile had spotty mold on the grout.

I ordered room service and it arrived promptly (15 mins). I ordered the chicken caesar salad and some ice tea. It was expensive, but tasted fine. I left the tray outside the room and it was still there in the morning.

The hotel is very quiet. I didn't hear any noise at all and I woke up a number of times (couldn't sleep for other reasons).

There is no shuttle from the airport to the hotel so you have to take a cab. The cost of the cab was approximately $37.

In general, this is an average venue. The group I was with had dinner in the hotel's restaurant and said the food was average but it took two hours to dine there because of the slow service.

There are nearby venues (Marriott's and Hilton's) that I would suggest you use before opting for this Sheraton.

No hot water, spotty internet, generally old hotel without any attention to detail. Should not be a part of the SPG/ Starwood programs. Very disappointed.

Not a bad hotel, certainly not a great hotel, maybe a decent, clean choice if the rate was right........ except for the following: first, on our stay, the pool was filthy. Lots of scum and debris floating on the surface as if no one had skimmed it for a couple days. You never see this in a first rate hotel. Second, bathrooms are pretty old and tired. I'm talking 1950s tile bathtubs. Uninspiring.

But free parking (a rarity these days), and comfortable beds, easy access to I 17, maybe at $75 this is a 'go'. High season rates might make me gag.

We booked this last minute and rather blindly. In retrospect Spring Training is not the bes time to look for "deals" in Phoenix, but we grossly overpaid for the quality of the property (even for a busy time) at about $200/night after all taxes and fees ($405 total for Friday and Saturday). The location is pretty much out in the middle of nowhere--right on the highway. It somewhat worked for us because we were all over the city as well as most of the surrounding suburbs. Getting anywhere nice for dinner was a minimum 20 minute drive (conservatively). Not to insult Holiday Inn, but that's more the level this property performed at.

The Highs: Staff was great (except for the Valet that never showed up to park the car, but garage parking is a 90 second stroll and probably easier) providing some GREAT restaurant recommendations--don't miss Marcellino's!!!! Balcony faced the mountains at sunset, but obstructed by highway lights. Room decor was about what was expected from a Sheraton.

The Lows: Our room faced the highway. Even with the THICK drapes closed it was nearly impossible to get to sleep due to the highway noise. Although EXACTLY what I've seen in other Sheraton properties, the colors in the bathroom seem a little more outdated. The tile around the tub was mid-1980's at best (an irritating pinkish-orange to match the marble of the sink). The worst part had to be the mold in the grout. Nice touch. . .