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“R&R” 5 of 5 stars
Review of Royal Palms Resort and Spa

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Royal Palms Resort and Spa
5.0 of 5 Resort   |   5200 East Camelback Road, Phoenix, AZ 85018 (Camelback East)   |  
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Ranked #4 of 174 Hotels in Phoenix
GreenLeadersBronze level
Voorhees, New Jersey
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
“R&R”
5 of 5 stars Reviewed October 20, 2013

Stayed for a weekend following a conference in Phoenix. The grounds are just beautiful. An endless maze of adobe brick, plants, water features and fireplaces. from what we heard, all the rooms are pretty. We stayed in the Alvadora spa suite. It was enormous, with a separate living room/spa area for in room treatments, a bathroom with separate tub and steam shower and a full sized bedroom with king bed, desk and fireplace. The porch was the best part. Enjoy room service and take advantage of the views. Get a room surrounding the Montavista Courtyard with reflecting pools, fireplaces and views of Camelback Mountain. The staff, from the valets, to the front desk, to dining service to the pool area were all wonderful. Special thanks to Robin and Jerry at the pool, who literally run around to make sure your every need is fulfilled. And the food was delicious at every meal. See my review of T. Cooks. Its not a mega resort, but if you are looking for quaint luxury, this is the spot in Phoenix.

Room Tip: Get a room in the Valencia Courtyard.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
I’m glad to hear you were able to come enjoy yourself at our property after a conference in the Phoenix area. We pride ourselves on anticipating our guest’s needs and it’s wonderful to find out our staff, especially Robin and Jerry had provided you with this experience. I truly appreciate you taking the time to write about your recent stay with us and we look forward to your return.
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917 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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English first
Toronto, Canada
Top Contributor
65 reviews 65 reviews
50 hotel reviews
Reviews in 53 cities Reviews in 53 cities
183 helpful votes 183 helpful votes
5 of 5 stars Reviewed October 18, 2013

This was my second stay at the Royal Palms after having stayed there years ago for another R&R vacation.

We loved our stay. Where to start? The grounds. The rooms. The staff. T. Cook's amazing culinary experience. The pool. The poolside service. The gym. The spa. It doesn't get any better

The grounds are as impeccably maintained as they were when I last visited. We spent a lot of time admiring the work of the landscapers who seem to be at it 24/7. A pleasant surprise was all the little rabbits popping up periodically on the grounds.

Our 600 sq foot room had the standard French doors out to the private ground floor terrace with private lounge seating. The full privacy of our terrace, much like all the other suites is what sets the Royal Palms apart. Nice touches like the down pillows and comforter, high thread count cotton bath robes, glass tile shower, private walk in closet, and the exquisite furniture were noticed and appreciated. All rooms are at ground level; no need for any elevators ever.

The staff is friendly without being intrusive. Poolside service was exceptional. Food a the pool bar was first rate. Nice of the attendant to always check up on our drinks and comfort.

The gym is functional, clean, and an upgrade over standard hotel gyms.

Loved our two meals at T. Cooks. I was impressed years ago with the quality of the food but we were blown away by the new menu and chef. Very inventive new menu. Brilliantly executed.

Lastly, the spa service was excellent. Massage was first rate. I appreciated the opportunity to soak in the hot tub before the massage.

Stayed at the Phoenician once but much prefer the Royal Palms for it's more intimate and dare I say more private and exclusive feel.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
It was an absolute thrill to read this review! I take great pleasure in knowing you relished in all the details throughout our landmark property. I have also passed along your kind words to our Executive Chef, Paul McCabe, regarding your dining experience in T. Cook’s. We truly appreciate you taking the time to share your experience and we hope to see you again soon!
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Silver Lake, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 14, 2013

Wow! My husband and I stayed here for our honeymoon. We couldn't rave enough about this place! Upon arrival, driving up the driveway lined with exotic palm trees, twinkly lights and a beautiful fountain, we were warmly greeted by the valet attendants who were so accommodating, nice, chivalrous and helpful, always opening the car doors, taking care of the luggage, asking how we were and suggesting great places to visit. Everyone that worked here was absolutely lovely! Very warm, kind and helpful. Even the housekeepers and gardeners were welcoming and nice, always asking how you are and how your visit has been. When we checked in, they surprised us and upgraded us to the Presidential Suite because it was our honeymoon!! What a GORGEOUS room! Over 1000 sq ft, amazing architecture, many private patios with water features, fireplaces, outdoor shower, beautiful master bathroom, a second bathroom, cozy bedroom, livingroom, kitchen and dining room! They even had a complimentary plate of cheesecake and fruit with chocolate syrup that spelt out "Happy Honeymoon". The grounds were breathtaking with butterflies, humming birds and bunnies throughout the pathways lined with a variety of colorful flowers and greenery. This place has so many outdoor living rooms and pathways which makes it such a cool area to explore. It's very enchanting to walk through! T-Cooks restaurant was AMAZING too! The food was DELICIOUS and our waiter was very friendly. They even gave us complimentary champagne and a desert! We went to their restaurant the week that they reopened it from renovations and thought it was gorgeous inside with a tuscany feel. Royal Palms is located in such a pretty area, right in front of Camelback Mountain, and very close to Scottsdale's attractions. Although, the resort was so nice and relaxing, we hardly ever wanted to leave! It's such a beautiful place that is warm and rich both in architecture and the service! Very different from other 5 star hotels because this one is not stuffy. We would HIGHLY recommend it and plan on a second visit for our anniversary! Royal Palms definitely gave us a wonderful Honeymoon to remember!

Room Tip: Rooms in the front of the resort are a lot more convenient since the place is so big. It's a bit...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
I cannot thank you enough for your kind words! I've shared your comments with all of our staff, and I know they take compliments like yours as seriously as I do. It’s a pleasure knowing we were able to make your honeymoon a stay to remember. We are eager to welcome you back soon!
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Londonderry, N.I
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 11, 2013

We stayed in Phoenix as part of our second honeymoon in April and chose the Royal Palms after some research. It was a dream destination hotel! The luxury casita room we booked was amazing! The bed was amazing, the decor was beautiful and the fireplace was just so cosy! Upon arrival we received a bottle of champagne and chocolates to help us celebrate our anniversary.

The staff were very polite and helpful with directions, hiring bikes etc. There was complimentary coffee and pastries to be enjoyed every morning before deciding what to do.

The hotel location is great, very private but central to the explore the city with great views of Camelback.

Cannot wait to revisit!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
I am thrilled to hear we were able to make your second Honeymoon so memorable! It’s great to hear that you not only enjoyed the property but also our staff. I truly hope you are able to come visit us for your anniversary or just because!
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Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 8, 2013

We have been returning guests to the RP for the past 10 years - sadly this will be our last visit. In our view, the resorts' customer service focus has swung more towards catering for the corporate/weddding guests and in doing so has marginalised couples and stakeationers. We loved walking the beautiful grounds - however this trip; every time we took a detour to our suite, we seemed to"gatecrash" a photo shoot, corporate meetngreet or wedding party.
The pool from Fri onwards becomes a morass of "corps" who have checked out and are awaiting their plane back home; noisy bridal showers who dominate the pools' faciliites and bridezillas who "reserve" all sunbeds and spa appointments!.
Robin and her fledgling pool staff are doing a great job pool side - however the pool and cabana have exceeded their life expectancy, comfort, capacity and allure. The cabana is looking tired, dated and decidely scruffy. The 2 pock-holed "flaoaties"need to be dumped! It took several remarks to staff to ensure the ill located disabled hoist received a large blue cover!
We love the refurb of the bar area. Tyler, Charlie and the team of mixologists are making a good impact. We ate from the bar menu twice :- found the menusome what limited and lacking in options for the gluten intolerant.
MUCH hype has been given to the relaunch of T. COOK'S restaurant. In our view, had we have not been given a $50 voucher we would have been even more disappointed!
Yes, the ambience has changed : is brighter and has a modern edge to its rustic feel. The menu, we found to be limited, safe and lacking the wow factor. Beet salad app - tasteless tortillini/scallop entree ok no big deal, choc pate - EXCELLENT!
A suited MD wafted around and courted the larger "corp" party tables, yet paid litte and no attention to couples seated on the fringe of the restuarant. Even less to two men seated next to the servers door!
Similary Chef Mc Cabe made a fleeting front of house visit to a larger table - when we asked our server if we could briefly feedback our dining experience - we were told he was too busy to come out a second time! - The following dayWe did receive a half-hearted and ill timed apology accompanied by an unfulfilled "we'd like to make it up to you...." from Christain the suited MD - Too late Im afraind
I feel much work still needs to be done in this area if T Cooks IF it is to regain its crown of being one of AZ's top resturants - Missed a trick in not promoting the place/special menu during AZ food week, a late promo tweet isnt the way to go.
AS ever the boys at he valet parking were spot on;they rembered who we were, what our needs were and bent over backwards to help with shoppipng! Housekeeping was spoton, turndown staff are so kind and alaways have a smile
Our absence may not be noticed next year which saddens us - that was our main reason for retuning year after year - that personal touch - Sorry Mr Miller, youve lost 2 valued customers

Room Tip: Choose casitas over the cheaper corp Alvadora block of rooms
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
Dear Andi S,
Thank you for taking the time to write your concerns about your recent stay with us. Though these comments were hard to read I also know they are completely necessary so we can adjust and grow from these mistakes. I am aware you have spoken to our regional Reservation Manager, Hilary Beck Lawhon, and have decided to give us another chance. I would love for you to make any future reservations through myself or our Guest Relations Coordinator, Jenna Goss. I want apologize once again for the problems you encountered during your visit and please know we are taking action. Thank you so much and I hope to hear from you in the near future.
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 6, 2013

We spent part of our honeymoon at the resort - and, to put it short, loved every bit of it.
Gorgeous property, charmingly appointed rooms (we were in one of the Designer Casitas and particularly loved the two private patios and the shower), wonderful location. what made our stay nothing short of perfect, however, were the staff, who were terrific. Everyone was obviously commited to make guests feel special, being as friendly and helpful as can be throughout our stay (with one very remarkable example of exeptional customer service being Mona, the concierge).
I would absolutely recommend this place for a wonderful getaway.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
Congratulations on your recent marriage, we are thrilled you were able to share this with us here at the Royal Palms Resort and Spa! I will share your kind comments with our staff and especially Mona. I hope we are able to welcome you back next year for your anniversary!
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california
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 5, 2013

This exquisite, architecturally stunning historic property is a hidden gem in a city of endless strip malls. You walk in to another world and don't want to leave. All aspects of the experience are perfect--beautifully appointed casitas, lush Andalusian gardens with flowers, fountains, and hidden private spaces, memorable outdoor evening dining, personalized service. I am not aware of any other hotel in the area that offers this unique travel experience.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review, October 31, 2013
Thank you for your kind words about your recent stay with us. I too find it remarkable how you are able to get “lost” amongst our gardens. Thank you once again for taking the time to share your experience with us here at the Royal Palms Resort and Spa!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palms Resort and Spa

Address: 5200 East Camelback Road, Phoenix, AZ 85018
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Phoenix
#1 Luxury Hotel in Phoenix
#1 Top resorts Hotel in Phoenix
#2 Romantic Hotel in Phoenix
#2 Business Hotel in Phoenix
#8 Green Hotel in Phoenix
#9 Family Hotel in Phoenix
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Palms Resort and Spa 5*
Number of rooms: 119
Official Description (provided by the hotel):
A Manor of Taste, Royal Palms provides an engaging and unforgettable journey for all senses. Built in 1929, this enchanting Spanish Mediterranean mansion offers 119 artfully appointed casitas, estate rooms and villas. On every stroll through winding cobblestone pathways guests will discover romantic nooks, crackling fireplaces and splashing courtyard fountains. Intimate and tranquil, Alvadora Spa indulges the senses with natural beauty and the finest spa amenities. T. Cook's crafted, thoughtful and bold approach to food, complemented with The Mix Up bar's inventive mixology, is yet another reason to make Royal Palms a must-see destination. ... more   less 
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Also Known As:
Royal Palms Hotel Phoenix
Royal Palms Resort

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