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“Just fabulous” 5 of 5 stars
Review of Royal Palms Resort and Spa

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Royal Palms Resort and Spa
5.0 of 5 Resort   |   5200 East Camelback Road, Phoenix, AZ 85018 (Camelback East)   |  
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Ranked #4 of 174 hotels in Phoenix
GreenLeadersBronze level
Scotland
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
“Just fabulous”
5 of 5 stars Reviewed December 15, 2012

I am not sure I can add much to the reviews here. We stayed in a Valencia Casita, quiet private room at the back of the pool area in lovely gardens, with a private patio. Our room had a shower, 4 poster bed, fireplace with gas fire, seating area, desk, dressing area. The room was kept spotless with service twice a day. The resort is probably better for couples than families with children. The grounds are beautiful and there are plenty of places to sit and enjoy a drink or relax. The pool area though small is spacious enough and there were always sunbeds. The hot tub is very warm!. There is a small gym at the pool area. We ate at T Cooks one evening which felt like a special occasion, There are some very good restaurants in Phoenix, but the location makes this special, we sat outside at the back kept warm with a fire and patio heaters. The best thing about the resort is the customer service. The car valets, reception, pool staff are all first class.
The spa was very good, comparable to anything I have had in other 5 star hotels, and the facilities were good. The bar was nice for a drink or snack, and had live music some evenings.
There were some private and corporate events on but nothing detracted from our stay.
Location to the south side of Camelback mountain and accessed off Camelback road was very convenient for golf, shopping (the hotel is mid way between the Biltmore Mall and the Fashion Mall) and easily accessed from the airport. Tip if you are shopping try the new Tanger Mall at Glendale by the football stadium. If you are there for golf and want somewhere relaxed and friendly try the Silverado Municipal course at Scottsdale, clubs can be hired.
Put it this way, I am sure we will be visiting Phoenix again and I cant see us staying anywhere other than the Royal Palms.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Manager at Royal Palms Resort and Spa, responded to this review, December 24, 2012
Thank you very much for the kind words and excellent feedback on your recent stay! We can't wait to welcome you back to Phoenix on your next trip. Until we meet again, be safe and enjoy a Happy New Year!
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863 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Victoria, BC
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 13, 2012

This is a charming hotel, and the restaurant and bar just ooze style. This being said, I have eaten at many top restaurants internationally, and the food in the restaurant wasn't as good as I had hoped for.
The staff were friendly and helpful and our room was comfortable. I'd definitely return.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Director of Sales at Royal Palms Resort and Spa, responded to this review, December 24, 2012
Thank you for choosing the Royal Palms for your recent Phoenix vacation. We are pleased that you enjoyed your stay with us and have passed along your comments to our managers so that we may continue to improve our offerings throughout the resort. We look forward to welcoming you back soon.
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Austin, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2012

We stay in many 5 star properties. This is definitely one of the best worldwide. From the moment you enter the property, you are struck by the intimate elegance of the resort grounds. The staff was attentive from valets on. The gardens are simply gorgeous, especially with the fireplaces lit at night. The cocktails and food at T Cook's was divine and the romance factor was certainly enhanced by the incredible Dec weather in Phoenix.

Unlike other reviews, I had a fabulous spa experience. The spa itself has a great ambiance. The massage therapist was very good, listened to and addressed my problem areas, and made the body treatment and massage relaxing and refreshing. I'd definitely recommend this place for a romantic getaway or as a respite from the typical hotel for business travel.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Manager at Royal Palms Resort and Spa, responded to this review, December 24, 2012
Thank you for taking the time to share the excellent feedback regarding your recent stay at Royal Palms with the Tripadvisor community. We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 11, 2012

I bought a voucher for a spa treatment and lunch through Travelzoo to this beautiful resort. The grounds, landscaping and architecture are unparalleled. I have eaten in their fabulous restaurant numerous times and always pleasing. I have been to an exceptional wedding in a garden on the property.

However beautiful the resort is, the spa was overwhelmingly disappointing. Yes, the room was lovely. The massage bed was not terribly comfortable and the massage therapist completely ignored my request to concentrate on my neck and shoulders and spent almost as much time rubbing lotion into my legs! The massage was shorter than described due to the therapists constant stopping and moving me from back to front (I have had MANY massages but never had my shoulder massaged while on my back and I honestly got no benefit from this).

The waiting/relaxing area was nice enough, though not enough room for everyone waiting at one point, to relax together. I went with a girlfriend who was similarly let down by the massage experience. We proceeded to order lunch by the pool. I added a glass of wine and was delighted by the wine that was served by the glass. However, the greek salad with grilled chicken that I ordered was lackluster and tasted as if it had come off the shelf at a convenience store--nothing interesting or even fresh tasting and the chicken was awful---how that could have come from the T Cook's restaurant is completely beyond comprehension to me. Service was good however.

I stayed and (tried) enjoy the steam room (never got hot) and shower--wonderful products. All in all a huge disappointment. My friend and I enjoy treating ourselves to spa days and this is one venue that we will not return to, even on a deal. What a huge loss for such a lovely resort. My guess is that they are banking on one shot clients staying at the resort and not worried about locals or repeat visitors.

Room Tip: only used the spa
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  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Manager at Royal Palms Resort and Spa, responded to this review, December 24, 2012
We regret that you did not enjoy your recent visit to Alvadora Spa and we invite you to return on another occasion to give us another try. We obviously did not live up to our standards and reputation during your visit - we have shared your feedback with our spa staff in an effort to improve our service.
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BROOKLYN
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 7, 2012

Beautiful property really holds you in and pleases the eye creating a reluxed feeling . The rooms are kind of small comparing resorts of that level, but that compensates by nice view of a yard from a balcony. We had very nice evening drinking champagne and looking at the cozy spanish yard.
I thought that Spa experience will match our spa visits at other resorts in this area. I was very surprized, that after paying separate resort fee that includes access to the spa, we weren't offered a robe, slippers and a locker when we walked into Alvadora on Saturday. They had too many appointments, we were told. My husband checked men's area and saw only two several lockers being used. In a similar situation any other spa staff would offer to use one locker for both of us... I just could not understand how this lady expected me to leave my clothes and underware somewhere in a middle of a changing room? Not at the resort of this level... I was very upset. Management sent us a nice plate of chocolate for this incident. And we were offered to use spa later on, but we only had two days at the resort... should I not eat dinner to make up for my spa pleasures?
Massages at the spa are nothing special. Overpriced.
And don't sit on the left side of the bar... it stinks there.
Thank god there are good musicians! Same night they had a very cool band Remedy playing by the T. Cooks restaurant. I really enjoyed their performance.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Manager at Royal Palms Resort and Spa, responded to this review, December 10, 2012
Thank you for taking the time to share your recent experience at the Royal Palms. We were dismayed to read your feedback regarding your spa experience and have addressed your concerns with our Spa staff. We regret that your stay was less than completely positive and we invite you to give us another try in the future. Our constant goal is to provide the top resort experience in Phoenix and Scottsdale and we will ensure that your concerns are addressed prior to your next stay.
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Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 5, 2012

We returned here for our third stay due to a concert in town. This is a beautiful resort with lush tree lined grounds close to the mountains. The service is truly unparalled. They took care of everything and even surprised us with chocolates left in our room while we were out. The T. Cooks lounge happy hour was amazingly delicious and totally reasonable in price. The room was very nice with all the amenities and an extremely comfortable bed. They even upgraded our room on arrival without even asking. There are absolutely no complaints about this resort at all and we would stay here again without question.

Room Tip: We were upgraded for free to a bungalow which was a nice touch. It had its' own little patio.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Director of Sales at Royal Palms Resort and Spa, responded to this review, December 10, 2012
Dear Mike,

Thanks for the glowing review of your recent stay at the Royal Palms Resort and Spa in Phoenix! We are delighted to hear that you enjoyed your visit with us. Since you live "just down the road," we hope that we will have the opportunity to welcome you back to Scottsdale several times in the coming year.

Thanks again on behalf of our entire staff!
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Southlake, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 4, 2012

Beautiful hotel, quiet and convenient. Service is outstanding. Grounds are beautiful. The Valencia Casita was wonderful and comfortable. The weather was warm for a November trip and the A/C in the room would not maintain the cooler temperatures without several adjustments during the night but that is was minor and everything else was as expected.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg V, Director of Sales at Royal Palms Resort and Spa, responded to this review, December 10, 2012
Thank you for taking the time to share your observations regarding your recent stay at the Royal Palms in Phoenix with the TripAdvisor community. If there is anything we can do to improve your experience during your next visit to Scottsdale, please let us know. We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palms Resort and Spa

Address: 5200 East Camelback Road, Phoenix, AZ 85018
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Phoenix
#1 Romantic Hotel in Phoenix
#1 Luxury Hotel in Phoenix
#1 Spa Hotel in Phoenix
#2 Business Hotel in Phoenix
#8 Family Hotel in Phoenix
#9 Green Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Royal Palms Resort and Spa 5*
Official Description (provided by the hotel):
A Manor of Taste, Royal Palms provides an engaging and unforgettable journey for all senses. Built in 1929, this enchanting Spanish Mediterranean mansion offers 119 artfully appointed casitas, estate rooms and villas. On every stroll through winding cobblestone pathways guests will discover romantic nooks, crackling fireplaces and splashing courtyard fountains. Intimate and tranquil, Alvadora Spa indulges the senses with natural beauty and the finest spa amenities. T. Cook's crafted, thoughtful and bold approach to food, complemented with The Mix Up bar's inventive mixology, is yet another reason to make Royal Palms a must-see destination. ... more   less 
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Also Known As:
Royal Palms Hotel Phoenix
Royal Palms Resort

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