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“Attitude at front desk” 3 of 5 stars
Review of Hilton Phoenix Suites

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Hilton Phoenix Suites
3.5 of 5 Hotel   |   10 East Thomas Road, Phoenix, AZ 85012-3114 (Encanto)   |  
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Ranked #23 of 174 Hotels in Phoenix
Smithton, United States
1 review
2 helpful votes 2 helpful votes
“Attitude at front desk”
3 of 5 stars Reviewed July 30, 2014

I can't believe a hotel that charges on average $189 a night charges you for internet use in the rooms and has a breakfast buffet that is over $18. I can stay at a Best Western and get those for free. And a cheaper room as well. I will not be going back.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
    174
    114
    48
    12
    6
See reviews for
53
61
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188
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Las Vegas, United States
1 review
4 of 5 stars Reviewed July 29, 2014

The Hotel was all around excellent. Service was great, nice people. Very clean. Very quiet. Pillows were very comfortable. But...... Remember to check your bill when you leave. I was automatically charged for parking for 3 days when I did not even have a car at the hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springerville, AZ, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 28, 2014

Nice place to stay as long as you don't need to use the hotel's Internet connection, which is terrible. Don't eat at the hotel restaurant unless you don't mind a case of food poisoning. Nice rooms. Good beds.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ljubljana, Slovenia
Top Contributor
166 reviews 166 reviews
153 hotel reviews
Reviews in 119 cities Reviews in 119 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed July 27, 2014

Stayed here just one night in July 2014, and it has been decent stay. Hotel offers just suites, 11 floors of them, so space is not an issue. Suite of decent size, clean and with all usual Hilton amenities. Wi-fi quite fast and usable. Breakfast could be better, as choices are rather limited, especially healthier ones. Also used an indoor pool, which is nice for a swim.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Richardson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 27, 2014

If you are traveling to Phoenix, the Hilton on Thomas is the place to stay. They take great care of you and they are speedy. You do not have to wait for anything:-). Also the food is actually good for the price, and the sides were nutritional (baby Broccoli and Asparagus).... That was a nice touch.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2014

Enjoyed the experience and staff was very friendly and helpful. Our family member of 13 had a wonderful and restful stay. We would recommend the Hilton Phoenix Suites. The kids loved the indoor swimming pool and the young adults utilized the workout room. Check in was very easy and check out was quick and simple.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 21, 2014 via mobile

Loved every aspect of this hotel, have no complaints with the room,service or front desk. The summer rate was well worth the price,my sure we could have stayed at anything this nice for the low cost. Thinking about it I've stayed at fle traps for more money at our money travels. The only negative I have was the distance from the hotel to Chase field, I thought the advertising stayed it was walking distance to the ball park. I guess if your 15 years old this may be true but for us seniors it would be more like the Baton death March. The saving factor was the light rail which was about two blocks away and it dropped you off right in front of the ballpark. Would stay again!

Stayed July 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Phoenix Suites

Address: 10 East Thomas Road, Phoenix, AZ 85012-3114
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Phoenix
#30 Family Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix
Hilton Hotel Phoenix
Phoenix Hilton

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