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“Comfy beds, but noises outside make it hard to sleep.” 3 of 5 stars
Review of La Quinta Inn Phoenix Thomas Road

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La Quinta Inn Phoenix Thomas Road
2.0 of 5 Motel   |   2725 North Black Canyon Hwy, Phoenix, AZ 85009-1897 (Encanto)   |  
Hotel amenities
Ranked #100 of 174 Hotels in Phoenix
Huntington Beach, CA
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
“Comfy beds, but noises outside make it hard to sleep.”
3 of 5 stars Reviewed May 7, 2013

Summary:

This is a great hotel for the price and the beds have those pillow-top mattresses that make it a dream to sleep on. Their staff was SUPER friendly and helpful and the continental breakfast was what I would expect when offered. However, I believe that their maintenance could use a little improvement and the location isn't so great noise wise.

More Details:

We slept on the far side from the freeway thinking it would be quieter, which it was most of the time, however, the far side also is across the street from a fire department, which trucks roar out of all throughout the night. I counted at least 5 times on the night I slept. I couldn't even tell you what time of the night it was. At least they [the fire dept] had the courtesy to not turn their sirens on until they hit the main street, however, it was still loud and their big trucks running by our door, even without the sirens, would wake me up. My only other complaint was that the bathroom fan, which hardly worked, sounded louder than even the fire trucks. I had to get up at 5am so I felt bad for all the other guests within a rooms length from me when I turned on the fan for showering. There were a few other things that made me think that the maintenance team wasn't paying attention to detail as well.

They had a pool, but I never made it so I can't review that.

Air conditioner ran quietly, except for when it would kick on with a low "thud".

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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115 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
A TripAdvisor Member
3 of 5 stars Reviewed April 29, 2013

We stayed there for 4 days with my wife staying full time during the day while I was at a convention. I used points for half of the stay. Beds are comfortable. The nightly rate was half of other hotels so the worn carpet and stained chairs was no huge deal. If they changed out the carpet and chairs, (they changed a chair for us upon request) they could easily charge another $ 10 to $20 per night and it would be a winner. Friendly staff with Denny's adjacent and right on the highway was so convenient. Would surely stay again !

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

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A TripAdvisor Member
4 of 5 stars Reviewed April 25, 2013

I stayed at this location twice on 2 seperate occasions in April 2013. I was a bit apprehensive at first considering the price i paid for a AAA rate room. I was very surprised when i entered the room. I know this an older roadside motel but the room showed alot of care the staff at this location provided. The room was clean, the bed was comfortable (no bugs - thank goodness), sheets were clean. There is some slight room wear and a couple of stains on the carpets but all in all I felt the room was great. I felt safe and loved that Dennys is right on site along with a starbucks. If you want new, prestine and unblemished then don't stay here as you will not be satisfied. Again, it is not a bad location and was perfect (and better then expected) for the AAA price i paid.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2013 via mobile

The room was dark, unclean and uncomfortable even though stated firmly when I reserved non-smoking was a must due to asthma health reasons.... the room was unbarely smoke filled requested another room but was told that the one I received was non- smoking and the best they had... if that the "best" and you have any other choice it's not a place I want to stay, so I had to give them a one night stay and go elsewhere my registration was for three nights.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford,AZ
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 25, 2013

Having stayed at many La Quinta's, I try and use them when I can. This was in the area of where I needed to be,for a family Wedding. It is right next to the I-17 freeway,entrance off of Thomas Rd.but there was very little noise roadside.There is a Denny's restaurant adjacent the hotel,as well as a Starbucks.
This is an older property,judging by the popcorn ceilings in the room. The bathroom was so tiny with the tub and commode in the same area,that I doublt a substancial sized person could shut the door unless they stood in the tub! There is another mirrored dressing area,with a sink,hair dryer and counter space.The room was quite large,with a flat screened TV, a cabinet that held the microwave and small fridge. A desk area with 2 chairs and several plug ins for your electronic devices and phone chargers. The King size bed in our room, was clean and made up quite well,with 5 pillows on the bed. The coverlet/bedspread was wearing thin and had a whole in it. The sheer curtains on the window were hanging off some of the hooks, but the black out drapes did the job.There is a wall heater/AC unit, which we did not use.
The room looked as if at one time it was updated,but needs it again. The bathroom could have used a little extra cleaning, especially the floor.Tub and the rest were clean. Small,one cup coffee brewer on the vanity, worked well.
Unfortunately,the maid did not make it to our room the 2nd day,to clean our room,and my husband had to go down for fresh towels and coffee packets for the next mornings use.
The front desk people keep the place running, especially a young woman named "Megumi" who did the work of 4 people. The place was packed with sports teams and their families on this weekend.We watched Megumi run the hotel from the front desk,as we sat and ate our light breakfast that they offer. Everything was clean and stocked and just fine for a continental breakfast. Coffee was also good and hot!
There is a pool outside, not heated and it was too cool to use,for us. Parking is ample.The area was safe enough and quieter than I thought it would be,being so close to the access road and Thomas Rd.There is also a gas station, convenience store and a fast food place on the other side of Thomas Rd. within walking distance.

Room Tip: Make sure you have a prior reservation,this location seems to fill up fast. One couple was turned aw...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, Canada
Top Contributor
111 reviews 111 reviews
22 hotel reviews
Reviews in 49 cities Reviews in 49 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 23, 2013

The room was clean, but carpets had been washed and were wet and the toilet did not work well and plugged up in the morning, they gave us a discount the next day when I told them. There is a Denny's and other fast food places within walking distance. the staff were helpful. the pool was nice. You could hear people walking around in the room above us and in the middle of the night someone banged on the door, had wrong room, my husband sent him away. There is a continental breakfast which was okay, no homemade waffles, just packaged ones. For the price the room was okay.

Room Tip: I would only spend one night here.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 21, 2013

First of all, I generally like LaQuinta - their property in Scottsdale, for instance, is terrific. But oh my...this place is BAD. Where do I start?

This place is old and tired. It's a dump. I'm not sure it's been upgraded in a long time - if ever. It's in a crappy section of town, and the roaring cars constantly zooming by (at all hours) is insane. There's nothing near the hotel except for the usual fast food and a Starbucks. Thank God for my rental car.

I saw the police in the parking lot with perps three times in five days. And that's when I was there. I tried to stay the hell away from the hotel as I was there for Spring Training. Thank you baseball.

The pool area is tiny. No jacuzzi. No towels (I asked twice and finally got 'em). And you stare at I-17. Yippee.

The only LaQuinta that I've stayed at that didn't offer waffles. The rest of the breakfast offerings were minimal.

Why did I stay there for the full five days? It was free, based on LaQuinta reward points I had racked up. If I had paid for the hotel, I would have been out of there after the first night.

LaQuinta...shame on you. Fool me once, shame on you. Fool me twice...well, you won't get the chance.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn Phoenix Thomas Road

Address: 2725 North Black Canyon Hwy, Phoenix, AZ 85009-1897
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #100 of 174 Hotels in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — La Quinta Inn Phoenix Thomas Road 2*
Number of rooms: 139
Reservation Options:
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Also Known As:
La Quinta Inn Phoenix Thomas Road Hotel Phoenix
La Quinta Phoenix
Phoenix La Quinta

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