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“Medicore Hyatt Regency” 2 of 5 stars
Review of Hyatt Regency Phoenix

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Hyatt Regency Phoenix
3.5 of 5 Hotel   |   122 North 2nd Street, Phoenix, AZ 85004   |  
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Ranked #64 of 174 Hotels in Phoenix
GreenLeadersSilver level
Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Medicore Hyatt Regency”
2 of 5 stars Reviewed June 19, 2007

This is the worst Hyatt Regency I have ever stayed at. The hotel rooms do not have the new "Hyatt Beds" and Egyptian towels. Our room looked like a throw back from the 80's. Bathroom was very small. Hotel needs renovation to get back to Regency standards.

Stayed June 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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629 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palm Desert, CA
Top Contributor
102 reviews 102 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed June 11, 2007

We stayed for 2 nights June 8th and 9th. When we arrived about noon, we were able to immediately check in and our requests for high floor and connecting rooms were honored. The desk clerk and the valets were very nice and efficient. Parking was $15/day for self park or $19/day for valet. We chose valet since the garage was across the street and the hotel was sold out due to the many Keith Urban concert goers and Boston Red Sox fans (us included) visiting for the weekend series.

Beds were very comfortable, the air conditioning worked well and the plumbing was quiet. Bathroom was small, but the shower was good. Coffeemaker was in the bathroom and made one cup at a time directly into a paper cup. Maid service was early and performed adequately. It was very quiet at night on our floor.

We did not eat in the hotel, but we stopped at Networks Bar & Grill on the hotel property. Drinks there were on the expensive side and the staff did not look happy. There is a Hard Rock cafe down the street about 2 blocks. The pool area looked nice from the window, but we did not view it close up.

We would highly recommed this hotel for anyone attending games at Chase Field or shows at the US Airways Center, as they are only a 5-10 minute walk from the hotel.

  • Liked — Proximity to the stadium/concert arena
  • Disliked — Lack of shops/restaurants in the area
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 15 cities Reviews in 15 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed June 9, 2007

I was there with my partner for a covention. The rooms were simple and not something I expected from a Hyatt. The staff were not friendly and made a lot of mistakes.

At the end of our stay, we had to deal with a check out staff that pretended she knew everything and refused to help. We had to demand to see a manager.

The manager came out and help with the situation and solved all the issues. It seems like the staff need to go through customer service and operations training.

  • Stayed January 2007
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rico, Arizona
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2007

We lucked out with Priceline and got this hotel for about half the cheapest Hyatt website price. Asked for a nonsmoking king on upper floor and got it! First room had so much "air freshener" sprayed in it that we couldn't handle it. Didn't even unpack. When I called the front desk, they were great and offerred to send a bellman up with the key to another room one floor higher which she thought might not be as perfumey. The second room was great. No perfumey deodorizer, just clean. They need to tell the maids to take it easy with that stuff. Some of us are allergic and those windows do not open! Anyway, after that we loved the room. Every time I called for something they were super nice and always asked what else we needed. Nice! We used the pool area and at first it was nice and quiet until two couples showed up with two 18packs of canned beer and I thought to myself, surely the Hyatt is not going to allow this. But, apparently they did. Kind of tacky letting people bring in giant cases of own beer into the pool area. Reminded me of a frat party or something. Just not what you would expect. Parking is expensive for Phoenix, $15.00 for 24 hours, but since it was the weekend, we lucked out and managed to find parking meters which are free weekends and didn't have to pay. Honestly, though, even if I had payed the Hyatt website price for this hotel, I would not have been dissapointed with the room. I just wish they could monitor the pool a little more. Those people were a little obnoxious. The front desk clerks deserve high praise for being very nice and very helpful... Would stay there again.

  • Liked — Great rooms, comfy and clean. Wonderful glass elevators. Very nice staff
  • Disliked — No one monitoring the pool area so that is stayed civilized and up to lux hotel standards
  • Stayed June 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, AZ
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 1, 2007

This is my second stay at this Hyatt. It is located downtown, which is pretty dead, especially on weekends. BUT it is located within walking distance to Chase Field and US Airways Arena so it is the perfect location for attending sporting events. Parking is expensive, but free on the street after 5PM and on weekends. Summer rates can be very cheap. The revolving restaurant was closed (renovation?) while I was there. There are some eating places in the area. The only one that is really notable is Pizza Bianco which has a reputation and a long line to go with it. Most of the others are sports bars/grills/Mexican, etc. The room was fine and about what you would expect from Hyatt.

  • Liked — Close to ballpark
  • Disliked — Lack of area restaurants
  • Stayed May 2007, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed May 21, 2007

Stayed here only one night at the start of a vacation through the Southwest. The service was impecable and the hotel was in very good condition. Very good food and the location was great for access from Phoenix airport and departure to major highways.

  • Liked — Great food and location
  • Disliked — Restaurants close too early
  • Stayed May 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 16, 2007

Stayed here two nights with little to no problems. The Rooms are not huge but average with nice views of downtown Phoenix with very comfortable beds but a very small and dated bathroom. It has a very central location and would be good for business travelers, but Phoenix literally has nothing to do for teens. The Pool is horrible and the workout room is tiny. This hotel is only goof for business.

  • Liked — They have the NFL network
  • Disliked — the pool
  • Stayed May 2007, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Phoenix

Address: 122 North 2nd Street, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Phoenix
#44 Business Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Phoenix 3.5*
Number of rooms: 693
Official Description (provided by the hotel):
Experience the ultimate destination for business or pleasure in the city's dynamic downtown area. A towering 8-story atrium provides an inspiring atmosphere perfect for events of all types and sizes. ... more   less 
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Also Known As:
Hyatt Regency Phoenix Hotel Phoenix
Phoenix Hyatt Regency
Hyatt Phoenix

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